Maintenance Customer Service
Resume:
Travis T. Lemmings
*********@*****.***
Chesterland, OH 44026
OBJECTIVE:
Obtain a position in business that utilizes and enhances my current skills.
EDUCATION:
Ohio University - Athens, OH USAF Technical
School - Sheppard AFB, TX
Bachelor of Science, Aviation Management Maintenance Management
Analyst
Minor, Business Administration
Graduated: June 2007
EMPLOYMENT:
PCC Airfoils, LLC, Production Control
Wickliffe, OH; September 2011- September 2012
Create and implement production schedules for the contracted vendors.
Ensure the vendors are provided sufficient parts on-time in order to carry
out the production schedule.
Act as a liaison between PCC and the contracted vendors. Negotiate product
pricing, track inventory, create and review purchase orders, and
order/monitor supply usage. Audit vendor invoices to identify and resolve
invoice discrepancies.
Communicate regularly in both written and verbal form with vendors
regarding underwriting requirements and expenditures. Prepare reports for
vendor statistics as requested by management. Communicate issues to upper
management when issues arise. Follow up with quality issues and offer
resolution.
Parking Solutions, Inc, Site Supervisor at Hillcrest Hospital
Middleburg Heights, OH; January 2011 - September 2011
Manage a 23 person valet staff, five person Shuttle Operation and three
person Community Shuttle Program contracted through Hillcrest Hospital by
Parking Solutions.
Handle all operational responsibilities, including: reconciliation of cash
flow, tracking and reporting of statistical information, attendance of
monthly leadership hospital meetings, budget compliance and maximization,
and coordination of seven shuttle buses with regards to maintenance and
compliance.
Handle all management responsibilities, including: hiring and firing of
staff located at Hillcrest Hospital, approval of employee's time sheets,
training and on-boarding of new staff, develop employee's schedules,
promote employee engagement and uphold company policy.
Oversee all customer service complaints and handle accordingly; responsible
for damage complaints via coordination with security and risk management.
New York Air National Guard, Production Controller (Temp - AGR)
Niagara Falls, NY; December 2009 - January 2011
Monitor and coordinate sortie production, maintenance production, and
execution of the flying and maintenance schedules. Authorize and assign
aircraft maintenance jobs and job control numbers. Monitor the progress and
completion of aircraft maintenance.
Maintain visual aids depicting status of maintenance actions in progress,
aircraft status, and status of the daily flying schedule. Coordinate
aircraft engine runs. Monitor the progress of aircraft 'Functional Check
Flights'.
Develop, maintain and implement emergency checklists. Inform affected
agencies of changes in priorities, plans and/or schedules. Develop, publish
and manage local radio call signs and procedures for maintenance radio
networks. Design and maintain weekly and monthly slide show program for
supervisor and commander meetings.
AAA Carolinas, Quality Assurance Coordinator
Charlotte, NC; August 2008 - September 2009
Receive, investigate and resolve member's questions and complaints
concerning Emergency Road Service or other membership related issues.
Answer and accurately process telephone calls from members regarding
Emergency Road Service questions and complaints, while demonstrating a
pleasant and professional telephone demeanor.
Accurately document members concerns into QMS (Quality Management System)
and work closely with the Field Services Department to investigate and
resolve member complaints, within established departmental standards.
Analyze member reimbursement requests to make cost effective decisions
contributing to the control of Emergency Road Service expenses, while at
the same time ensuring member satisfaction. Compose and format professional
business letters to a member or other AAA Clubs. Utilize D/2000, QMS and
CPMS, to investigate and process members request for ERS reimbursement.
Flight Options, Scheduler
Richmond Heights, OH (Cuyahoga County Airport)
June 2007 - July 2008
Create and implement a flying schedule based on current demand for the
Beechjet fleet, particular to each aircraft. Maximize cost effectiveness.
Operate within company's standard operational procedures. Work directly
with pilots to ensure schedule is carried out accurately.
Responsible for maintaining the work schedule of 400+ company pilots based
on aircraft availability, duty limitations, and training requirements.
Produce time efficient results when deviations occur with regards to
defaults in aircraft, inclement weather, safety, and pilot issues. Adjust
flying schedule accordingly when issues arise. Analyze core measures for
time effectiveness.
Work with various departments to maintain the highest level of customer
service. Ensure quality objectives are met in all levels of company
metrics.
Comply with all FAA safety regulations, including: duty time regulations,
safety of flight regulations, specific airport regulations, flight
following regulations and aircrew qualifications.
MILITARY:
United States Air Force, Senior Production Controller
Operation Iraqi Freedom, Deployed to Southwest Asia; May 2010 - September
2010
New York Air National Guard, Maintenance Management Analyst (Traditional)
Niagara Falls, NY; September 2009 - Present
Ohio Air National Guard, Maintenance Management Analyst (Traditional)
Columbus, OH; September 2002 - December 2008
Collect, assemble, and audit data for reports and briefings. Initiate
special studies and investigations, and perform statistical analysis.
Report findings to managers with recommendations. Inform managers of
significant factors affecting the mission. Manage and operate Maintenance
MIS, and perform functional system administrator duties.
Research the key performance metrics and report to the AF Bureau for
review. Ensure data entered in maintenance data system is accurate and
detailed. Perform statistical analysis on maintenance events to determine
if each action is within control limits, excluding outlining identifiers.
Setup user accounts for Air Force personnel ensuring user has proper
government clearances to access each subsystem, making database security
top priority
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