Customer Service Health Insurance
Resume:
JEANNINE FRIGON
PO BOX ****
WOONSOCKET, RI *****
OBJECTIVE
To obtain a challenging, rewarding position where my clerical
skills and experience are best utilized.
SKILLS
Able to resolve questions and assist in problem-solving
Motivated to successfully complete work independently
Possess excellent organizational abilities
Skilled in data entry, typing, Windows, MS Word, MS Excel, MS Outlook,
Lotus Notes,
ACT, Prism and Soule
Interact well with various personalities
Well-developed telephone skills; ability to run a switchboard
Customer service-driven
EXPERIENCE
BARKER STEEL LLC, a Harris Rebar Company, Milford, MA
(12/2000 to 4/2001) Temporary Assignments
(4/2001 to 5/2012) Billing Coordinator
Invoices sales and rental orders daily via Soule billing software (formerly
via Prism Software)
Reviewed invoices for margin and sales tax rate accuracy
Followed up with branch personnel and internal departments to resolve
invoice-related discrepancies and/or customer disputes
Entered and invoiced all credit and reissue transactions due the customer
for pricing, shortages, returned material and standard rental allowances
pertaining to miscellaneous concrete products, stand-alone rebar retail,
short-term rental and long-term rental types
Ran invoice Register reports daily to ensure all invoices generated had
been printed for mailing
Fielded all phone calls from customers pertaining to invoices or
credits/reissues, provided reprints; served as a liaison between customers
and branch personnel as well as customers and collections personnel
Created and maintained an Excel tracking file of all customer tax-exempt
certificates received from our customers
Contacted customers to request missing resale certificates and contractor's
exempt purchase certificates pertaining to tax-exempt projects
Prepared daily loan balance reporting for the bank
Monthly prepared a journal entry to reclass all company-use-related
transactions
Covered for the main lobby receptionist during vacation periods and illness
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OFFICE SPECIALISTS, now RANDSTAD, Providence, RI
(various temporary assignments)
(9/1999 to 6/2000) HASBRO INDUSTRIES Accounts Payable Coordinator
Pawtucket, RI
Vouchered amounts SAP Software for payment checks to be processed: mailed
checks to the company or employee
(10/1999 to 12/1999 TUFTS HEALTH PLAN Assistant to Account Manger
Providence, RI
Determined eligibility of employees wishing to enroll in this health plan
Verified or obtained all pertinent enrollment information through calls to
brokers as needed
Prepared literature to be sent to new enrollees
Answered telephone inquiries regarding rules and regulations of this health
plan and the benefits available to them as an enrollee
(12/1999 to 3/2000) HASBRO INDUSTRIES Payment Coordinator
Pawtucket, RI
Processed freight bills from various shipping companies
Checked the invoices for accuracy
Entered information into the computer by using SAP software for Accounts
Payable department to pay these invoices
Did follow-up work with freight companies to resolve inaccuracies on their
bills
Kept abreast of current contracts with freight companies
TTI TESTRON, Woonsocket, RI (out of business) Marketing Assistant
(3/97 to 3/99)
Maintained corporate database on all customers
Handled all lead fulfillments and literature requests
Kept a current supply of literature on all our products
Distributed marketing bulletins, tech updates and assembly drawings
Revised company directory and price book distribution list
Ordered and organized all items pertaining to displaying trade shows within
the U. S.
TODAY'S TEMPORARY, Lincoln, RI
(various temporary assignments)
(9/1995 to 10/1995) MARK STEVENS Secretary/ Mail Clerk
Woonsocket, RI
Prepared itemized list of expenditures for Accounts Payable
Sorted departmental mail and prepared company mail for forwarding to U.S.
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(11/1995 to 7/1996) FIRST DATA CORP American Express
Financial Advisor
Providence, RI
Reconciled customer payroll deductions for mutual funds
Entered data into computer system
Performed research and follow-up with clients or financial planners via
phone or fax machine
LANDMARK MEDICAL CENTER (fka Woonsocket Hospital), Woonsocket, RI
(3/70 to 1978) Business Office Clerk
(1978 to 1983) Insurance Verification Supervisor
(1983 to 1994) Financial Counselor
Interviewed and interacted effectively with patients, nurses and physicians
regarding patient information to determine health insurance coverage
E-mailed Welfare and Rhode Island Blue Cross admissions to Blue Cross for
certification
Reviewed an admission record along with a knowledge of medical terminology
to verify all types of health insurance benefits and entered information
into the computer system for producing a bill to the third party carrier or
a self paying bill for payment
Began the process of pre-authorizing an admission
Submitted addresses and any paperwork (such as claim forms, discharge
summaries and etc) required by the third party carrier for payment of those
benefits
Remained abreast of current changes in all healthcare insurance coverages
Registered patient to create an admission record and distributing that
record to the appropriate nursing floor
Assign a bed number for an inpatient hospitalization
Reviewed an admission record request form to the Rehabilitation Center to
determine the health insurance benefits for an inpatient hospitalization
Informed the Admission department of all deductibles and co-pays for an
upfront payment from the patient
Kept confidentiality of all patient information
Oversaw functions and work performances of two employees in the Business
Office
Evaluated employees on their work performances annually and on anniversary
dates
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