MICHAEL GREG FRIEDMAN

**** ********** *****, ******, ** 60031 847-***-****

ab8z8p@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

I am a seasoned customer service professional with over 16 years of

customer service, sales and account management experience. I am highly

motivated, thrive in fast paced environments, work well under pressure and

bring strong organizational and verbal/written communication skills to the

table. Team Player.

PROFESSIONAL EXPERIENCE

SALES/ACCOUNT MANAGEMENT/CUSTOMER SERVICE

. Sold digital color and high volume printing systems to vertical

markets including graphic design/architectural firms, marketing

departments and commercial printers. Developed and maintained a book

of business through consistent customer care, renewals and device

upgrades. Provided aftermarket training and support to clients on

applications within digital print controllers.

. Sold Christmas Trim-A-Tree, electrical accessories, hardware and

candle products direct to major chain store operations, importers and

small retailers. Expedited overseas orders, handled customer issues.

Established and maintained business relationships with large

corporations including K-Mart, Ace Hardware and Tru/Serv Inc.

. Consistent Pacesetter and Top Seller Achiever. Sold Women's designer,

bridge and contemporary footwear at a high level. Cultivated personal

trade and referral business opportunities. Provided outstanding

customer service and client account management.

WORK HISTORY

Macy's Inc., Chicago, Illinois

2010-2012

Top Seller in Women's Shoes and provided top quality customer service.

Nordstrom Inc., Skokie, Illinois

2002-2010

Top Seller,Customer Service All-Star and 3-time pacesetter in Women's Shoes

Ikon Office Solutions, Inc., Chicago, Illinois

2000-2002

Account Manager-Digital Color and High Volume Printing Systems

Christmas Trade Group, Inc., Glenview, Illinois

1995-2000

Manufacturer's Representative in Midwest territory for importer of

Christmas Trim-A-Tree products

EDUCATION: Loyola University, Chicago, IL

Bachelor of Arts, Communications 1995

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