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Customer Service Management

Location:
Winston Salem, NC, 27101
Posted:
November 29, 2012

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Resume:

STEPHEN M. GOLAMCO

SUMMARY OF QUALIFICATIONS:

Highly accomplished, results-driven senior banking and finance executive

with more than thirteen years of progressive experience in finance and

operational management within start-ups and global multi-billion dollar

organizations. Streamline business operations to drive growth, increase

efficiency and bottom-line profit. Possess solid leadership, communication

and interpersonal skills to establish rapport with all levels of staff and

management. Keen at identifying tasks to facilitate on-time and cost

effective completion. Exceptional team management and mentor in very

critical and collaborative contexts with robust record of success in

achieving complex objectives and timeliness.

PROFESSIONAL EXPERIENCE:

VIOLET TELECOMMUNICATION PTE LTD November 2010 -Present

Deputy Finance Director - Singapore.

. Successfully manages operations and financial risk of the company,

developing key financial strategies.

. Responsible for making critical, financial and developmental decisions

for the company. Creating financial plans to shareholders, directors and

investors.

. Provides leadership for long and short-term corporate planning and

analysis aimed at identifying risk, opportunities and options aligned

with the company's mission.

. Promotes fiscal climate and encourage responsible stewardship and

utilization of the company's financial resources and conduct.

ARSTEA GROUP LLC June 2010

-November 2010

Director - New York.

. Managed and implemented importation of specialized products from Asia,

building international relationships with business partners from across

the globe.

. Analyzed market demands and trends to increase growth and developed new

sources of collaboration.

. Procured, planned and controlled resources and operations to align with

the company's goals.

BANK OF AMERICA MERRILL LYNCH & CO. - MLBANKS April 2006 -

May2009

Treasury Bank Trader, Assistant Vice President - New York.

. Managed daily cash activity, liquidity and the bank's external borrowings

from institutional sources and third party bank lenders. Successfully

minimized overdraft fees and borrowing expenses while meeting the bank's

reserve requirements daily.

. Implemented and tracked foreign exchange transactions to hedge against

non-dollar loans initiated by various ML business units. Lowered foreign

currency risk exposures and developed new procedures.

. Traded and managed money market instruments, sustained an honest working

relationship with brokers and bank counterparts which resulted in better

accessibility and visibility of the market.

. Forecasted bank's cash position for future funding requirements,

liquidity and risk exposures resulting in positive liquidity positioning

and cash availability.

. Collaborated, executed and managed interbank trading and bank

investments, such as Repurchase agreements, Fed Fund trades and Money

Market Mutual funds.

. Marketed and constructed bank deposit products which increased issuance,

awareness and team work.

BROWN BROTHERS HARRIMAN & CO. November 1998

-April 2006

Treasury Desk Analyst, Associate - New York

July 2003 -April 2006

. Managed the firm's liquidity, asset liability, fund management and timely

reporting in the Asian and European markets. Ensured overall funding

needs, successfully increasing net interest income and minimized

overdrafts expenses.

. Executed FX swaps and deposit with bank counterparts to manage funding

and cashiering activities.

. Ensured accurate projection of cash and the bank's liquidity by

evaluating open balances, tracking incoming and outgoing flows,

securities and foreign exchange settlements. Resulting in less breaks.

. Executed Mutual Fund trades, while complying with fund company deadlines,

recording orders internally and contacting fund companies in the

execution and management of the trades.

. Assisted client service groups in overseas offices, foreign exchange

trading and operating divisions. Increasing productivity and flow

management.

. In-charge of management reporting and analysis for the trading desk and

cashiering activity.

Reconciliation Lead Specialist- New Jersey

November 1998 - July 2003

. Managed and supervised a daily operating team while promoting teamwork,

exercising due diligence and key performance.

. Provided in-dept analysis to executives of daily cash exemptions and/or

breaks pertaining to exposures over a million dollars, successfully

minimizing risk for the firm.

. Created global analysis reports and spreadsheets for departmental

planning, overseeing bank expenses, exposures and client relations in an

operational point of view giving management visibility.

. Produced daily automated and manual procedures to sustain daily

reconciliation. Implemented new system to the department which increased

efficiency and accuracy.

. Monitored data flow into segregated cash accounts, addressed technical

issues to insure timely and consistent financial statement information

from numerous subcustodian banks.

. Provided consistent high quality customer service, ensuring timeliness

and accuracy of response and management reporting.

. Diagnosed cash exceptions and resolution of account discrepancies in

substantial amounts. Minimizing breaks and outstanding issues, reducing

risk for the company.

EDUCATION: Bachelor of Science, 1998. SAINT PETER'S COLLEGE, Jersey City,

New Jersey

Marketing Major, Economics Minor.

Skills and Computer literaCY:

Operating Systems: Windows 7, Windows XP, Windows Vista, Windows '98

and '00.

Applications: MS office (Excel, Word, Access, Power Point, Outlook,

Publisher), Keystone, TLM, Intellimatch, BIDS/P2000,

Internet Explorer, Reuters, Bloomberg, Ultra Edit, Lotus

Notes, SWIFT, GTPS, FX Matching, Doc. Direct, Summit, Globus,

Atlas, Fedline (Fed on-line system), MerrillFX (ML Legacy

trading system), Flow system.

3042 Zachary's Keep Court

Winston Salem, NC 27103 USA

336-***-****

ab8z6e@r.postjobfree.com



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