Project Manager Customer Service

Timothy Paul Resch

Address: Contact:

* ******* **** ***** ab8z4e@r.postjobfree.com

Bear, DE 19701 Mobile: 302-***-****

Objective: To further my professional career in Human Resources and Organizational Development

Educational Background:

Graduate Studies - University of Delaware, Newark, DE Graduation – January 6, 2013

Organizational Effectiveness, Development & Change (OEDC), Master’s Program – Requirements completed, September 2012

Undergraduate Studies – University of Delaware, Newark, DE May 2006

History Major, German (Language and Culture) Minor

PHR Certification – in Progress, Taking certification exam on January 31, 2013.

Professional Experience:

Exelon Generation (Icon Contractor), Kennett Square, PA October 2011 to October 2012

HR Administrator & Recruiter, Exelon Generation

Project Lead – Merger Integration Team – Guide Human Resources Generalists through systems designed to

capture staffing decisions of hiring managers for newly merged company.

Project manager in Staffing and Selection Process for all levels of employees – Senior Management to Hourly

Workers

Facilitate organizational changes between departments and across functional areas utilizing PeopleSoft®

Conduct EEI (Edison Electrical Institute) Pre-employment testing

Conduct Phone Screens and engage in all aspects of recruiting from initial contact through hiring and onboarding.

Guide new hires through Exelon Onboarding process (Background Checks, Medical, Nuclear ACCESS)

Delaware State Parks, Lewes, DE

Seasonal Historic Interpreter, Cape Henlopen State Park, Fort Miles May 2010 to January 2012

Americorps, Fort Miles, Lewes, DE & Dover, DE

AmeriCorps State Parks Partner, Fort Miles & Historic Researcher, Cultural Resources Unit April 2009 to April 2010

AstraZeneca PLC, Wilmington, DE

Business & Portfolio Planning, Reporting Coordinator January 2007 to March 2009

Trainer for in-house systems related to performance tracking, file share systems, and financial systems.

Implemented the yearly operational planning process for AstraZeneca brands and functions. Coordinated the

planning process to help the brands and functions to better align with corporate strategy for the coming year.

Drove the Commercial Headcount Governance Process for AstraZeneca Commercial Non-Sales Headcount.

Brand Planning, Contractor: Crestor (H.L. Yoh, Contractor) Summer 2006 to December 2006

Created Calendars and Project Boards for functional areas within the Crestor Brand Team

Enhanced communication of planned projects and timelines between functional areas.

Summer 2004 – Summer 2006

Marketing & Business Insight Intern: Crestor

Marketing and Business Insight: Performed IMS Data analysis of current market data for Crestor including brand

market share trending and ad-hoc analysis.

Performed Analysis of Crestor Brand’s competitors: Identified competitors’ messaging for brand team

management to compete in an intensely competitive market place.

Intelligence Affairs Intern: Cardiovascular Franchise Summer 2003

Competitive Intelligence collection and analysis – Populated Key Intelligence Topics and Questions

Professional Skills:

Proficient with Microsoft Office Excel, Word, PowerPoint, Outlook, PeopleSoft®, Org Publisher, Google Sites.

Excellent Customer Service skills and training through my professional career.

Trainer and Test Administrator for classrooms or in 1-on-1 settings.

References available upon request

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