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Customer Service Sales

Location:
Carson City
Posted:
November 27, 2012

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Resume:

CORINNA M. ADORNETTO ************@*****.***

440-***-****

*** ***** **

Carson City, NV 89705

Strengths

Organizational Leadership Performance Enhancement Client Relations

Team Building Coaching and Facilitation Alliance Building

• With over fifteen years of managing all corporate day-to-day operations, including

production, distribution, sales, marketing, administration, call center and managing field

agents.

• A dynamic team leader; able to bring energy, enthusiasm, and humor to motivate

team members to achieve potential and meet objectives.

• Strong leadership skills, able to prioritize, delegate tasks, and make sound decisions

quickly while maintaining a focus on the bottom line.

Experience

Office Manager Development 2012- Present

The Cleveland Museum of Art

Responsible for the organization and coordination of the division’s office operations,

procedures and resources to facilitate organizational effectiveness and efficiency.

Created and Tracked divisional budgets and assisted with budget analysis and recorded

monthly general ledger budget activities.

Created development policies and streamlined many processes within the department

and organization.

Organized the daily schedule for the Directors including: calendars, meeting agenda’s,

travel arrangements, answering phones and routing mail.

Provided staff/volunteer/Intern support with coordinating project’s, set meeting

agenda’s, time off requests, ordering of office supplies and maintenance of office

equipment

.

Sales Manager

Paul Harris Incorporated 2008 – 2011

Responsible for the overall direction, coordination, implementation, execution, control

and completion of specific projects ensuring consistency with company strategy,

commitments and goals.

Recorded A/R and A/P and payroll.

Trained, delegated and supervised a staff to develop and maintain customer service and

product knowledge skills.

Reviewed the performance of subordinates.

Ability to create and manage budgets.

Vice President of Sales

Ultimate Warranty Corporation

Rocky River, Ohio 2003 - 2008

Supervised administrative staff of 40 and developed policies and procedures.

Utilized clarity, humor, well-defined goals, and a positive work ethic to establish a

spirited organizational culture throughout the company

Developed and implemented strategic objectives to ensure achievement of profitability

goals and a high level of client satisfaction.

Cultivated excellent long-term relationships with clients, maintaining ongoing

communication and facilitating solutions to address concerns.

Trained, supported, and managed a national network of independent field agents.

Perform quality checks, develop and review performance reports, identify areas to

improve, and implement measures to improve performance levels and meet objectives.

Sales Manager/ Customer Service Manager

Ultimate Warranty Corporation

Rocky River, Ohio 2000 – 2003

Acted as a liaison between critical accounts, employees, and executive management to

maximize client satisfaction.

Interpreted client needs and communicated those needs to enact change.

Created $2 Million in annual revenue by creating and managing a direct sales force.

Field Representative

Ultimate Warranty Corporation

Rocky River, Ohio 1998 – 2000

Managed territory, created new clients, and supported existing clients.

Built client base through cold calling and direct sales presentations to automotive

dealerships throughout the Cleveland/Akron area.

Improved territory performance by 240% over a three-year period (from $200,000 to

$480,000)

Worked with a variety of dealer personnel to maximize their sales as a retailer, to

facilitate efficient administrative processes, and to guarantee consumer satisfaction.

Computer Skills

Microsoft Word, Excel, Power Point, Explorer, Outlook, Office, QuickBooks and Quicken,

Enterprise, Event Online.

Education

Cleveland State University

Urban Studies



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