Customer Service Sales
Resume:
CORINNA M. ADORNETTO ************@*****.***
Carson City, NV 89705
Strengths
Organizational Leadership Performance Enhancement Client Relations
Team Building Coaching and Facilitation Alliance Building
• With over fifteen years of managing all corporate day-to-day operations, including
production, distribution, sales, marketing, administration, call center and managing field
agents.
• A dynamic team leader; able to bring energy, enthusiasm, and humor to motivate
team members to achieve potential and meet objectives.
• Strong leadership skills, able to prioritize, delegate tasks, and make sound decisions
quickly while maintaining a focus on the bottom line.
Experience
Office Manager Development 2012- Present
The Cleveland Museum of Art
Responsible for the organization and coordination of the division’s office operations,
procedures and resources to facilitate organizational effectiveness and efficiency.
Created and Tracked divisional budgets and assisted with budget analysis and recorded
monthly general ledger budget activities.
Created development policies and streamlined many processes within the department
and organization.
Organized the daily schedule for the Directors including: calendars, meeting agenda’s,
travel arrangements, answering phones and routing mail.
Provided staff/volunteer/Intern support with coordinating project’s, set meeting
agenda’s, time off requests, ordering of office supplies and maintenance of office
equipment
.
Sales Manager
Paul Harris Incorporated 2008 – 2011
Responsible for the overall direction, coordination, implementation, execution, control
and completion of specific projects ensuring consistency with company strategy,
commitments and goals.
Recorded A/R and A/P and payroll.
Trained, delegated and supervised a staff to develop and maintain customer service and
product knowledge skills.
Reviewed the performance of subordinates.
Ability to create and manage budgets.
Vice President of Sales
Ultimate Warranty Corporation
Rocky River, Ohio 2003 - 2008
Supervised administrative staff of 40 and developed policies and procedures.
Utilized clarity, humor, well-defined goals, and a positive work ethic to establish a
spirited organizational culture throughout the company
Developed and implemented strategic objectives to ensure achievement of profitability
goals and a high level of client satisfaction.
Cultivated excellent long-term relationships with clients, maintaining ongoing
communication and facilitating solutions to address concerns.
Trained, supported, and managed a national network of independent field agents.
Perform quality checks, develop and review performance reports, identify areas to
improve, and implement measures to improve performance levels and meet objectives.
Sales Manager/ Customer Service Manager
Ultimate Warranty Corporation
Rocky River, Ohio 2000 – 2003
Acted as a liaison between critical accounts, employees, and executive management to
maximize client satisfaction.
Interpreted client needs and communicated those needs to enact change.
Created $2 Million in annual revenue by creating and managing a direct sales force.
Field Representative
Ultimate Warranty Corporation
Rocky River, Ohio 1998 – 2000
Managed territory, created new clients, and supported existing clients.
Built client base through cold calling and direct sales presentations to automotive
dealerships throughout the Cleveland/Akron area.
Improved territory performance by 240% over a three-year period (from $200,000 to
$480,000)
Worked with a variety of dealer personnel to maximize their sales as a retailer, to
facilitate efficient administrative processes, and to guarantee consumer satisfaction.
Computer Skills
Microsoft Word, Excel, Power Point, Explorer, Outlook, Office, QuickBooks and Quicken,
Enterprise, Event Online.
Education
Cleveland State University
Urban Studies
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