Customer Service Manager

Stephanie D. North, M.S.

**** ******* *****

Helena, Al. 35080

205-***-**** (c) 205-***-**** (h)

**************@*****.***

Professional Profile and Career Objective: Experienced HR/Branch Manager. Seeking

long-term career position in the areas of Human Resource, Management, and/or

Administration.

Proven ability to effectively manage a business, as well as develop a team of

employees.

Motivated, decisive, team leader with demonstrated experiences in recruiting, and

developing talent.

Ability to budget accordingly, and ensure that financial goals are met. (Received

annual CEO SPIKE Award for growing branch revenue in excess of 86.6%)

Ability to communicate very effectively on any level, orally, and in writing.

Proficient with Microsoft Office Suite 2000-2007

Education

B.S. (Business Administration) -Faulkner University Montgomery, Al.

1999

Master of Science (Management) – Faulkner University Montgomery, Al.

2008

Related Trainings (via Directed Research Studies)

Small Business Management

Human Resource Management

Marketing Discipline

Management Policy & Procedure

International Business

Certifications

Licensed and Bonded Notary (State Of Alabama At Large)

7/11-7/15

Work Experience

Greater Mt. Vernon Child Enrichment Center/Private School

11/12-present

“Assistant School Administrator”

Assisting the School Administrator with all managerial aspects of the school on a

daily basis

Ensuring that policies/procedures are adhered to by staff

Labor management

Cash/check balancing

Professionally handling customer grievances/concerns and all other duties as

deemed necessary by the School Administrator and/or Board Of Directors.

Automation Personnel Temporary Staffing Services

8/12-11/12

“Staffing Coordinator/Recruiter”

Served as a Temporary Staffing Coordinator/Recruiter for Automation Personnel Services.

(A fast-paced- high volume Staffing Company).

Developed recruiting strategies: following through on all referrals

Maintained a continuous requisition log via company admin system.

Reference/background checks, drug screens, and e-verify checks

Interviewed, screened, and coordinated reservations for 15-20 potential candidates

daily

The Learning Express Child Development Center: Bessemer & Hoover, Al.

4/10-9/11

“General Manager”

Managed all daily business and operations of the schools on a daily basis which include,

but not

Limited to:

Customer Service, Labor/Financial Accountability

Labor Relations, and Workplace Safety Trainings

EEO and Employment Related Law

Proficient with Budget Variance, and Cost Management

Auditing Daily Cash Posting via Procare System

Benefits Enrollment for New Hires, and annually for existing associates.

Maintaining Personnel Records and providing oversight of performance reviews

Actively recruiting, interviewing, selecting, and employing a consistent team of 20-25

associates.

Administering the termination policy as deemed appropriate

Continually developing Recruitment Tools to ensure operational labor needs are met.

Ensuring that all new hire paperwork is accurately completely and processed.

Ensuring that all HR policies and procedures are implemented and enforced.

Records and Data Base Management

Understanding and utilizing Financial Documents and Reports.

Reviewing and addressing issues of company compliance with State Regulatory

Agencies.

Resolving conflicts/grievances, and handling complaints and disputes

Developing and maintaining constructive relationships with customers and vendors

Developing Marketing strategies to ensure positive budget performance

Collections: Controlling account receivables in a manner which is conducive to

meeting company

Financial goals.

Weekly audit and approval of payroll prior to submitting to accountant for

disbursement.

Employee Relations

Policy Development and implementation

Creating/Implementing Company Training Modules to ensure that associates met

annual required State Training/Development.

Team-building: encouraging and building mutual trust, respect, and cooperation

among team members.

LaPetite Academy: Birmingham, Al.

10/99-4/10

“Corporate Director/Branch Manager”

Oversee daily operations of the entire branch which include, but are not limited to:

Corporate Liaison: Continuous development of productive relationship with

community partners.

Ensuring that all regulatory requirements are consistently met with the State of

Alabama

Understanding and using financial reports to support achievement of branch

financial goals.

Scheduling associates to meet operational needs of branch.

Actively participating in the CACFP (Federal Food Program that provides

nutritionally balanced meals for disadvantaged and third party families with small

children)

-Making sound judgment decisions during the qualifying process of applicants

-Ensuring that all staff is properly trained on policy & procedure of the CACFP

-Processing and filing monthly reimbursement claims with the Federal Government in

a precise

And timely manner.

Customer service, Collections, labor management, and financial accountability

Conducting exit interviews as associate’s relationships with the company no longer

exist.

Ensuring that recruitment efforts are consistent to ensure proper staffing labor issues.

Managing Personnel Policies, fringe benefits, and leave policies.

Developing associates through orientation and ongoing training via monthly staff

meetings.

Providing coaching/counseling sessions as needed.

Responsible for submitting weekly payroll to corporate office in a timely and accurate

manner

Conducting annual performance reviews for all branch associates.

When appropriate, utilizing the termination policy.

Daily Cash and Check posting via Admin System.

NorthStar Event Planning: Helena, Al. (Owner/Operator

2005-present

“Event Planner” (Part-Time/Weekends)

Coordinating/Planning a vast array of events from beginning to end which include

overseeing a

Team of individuals to assist me with the following:

Contacting and consistently communicating with vendors to ensure accurate timeline

is maintained.

Budget preparation/maintenance to ensure financial success of events

Contracting all needed equipment via outside sources or preparing NorthStar rental

agreement

Full Catering services as deemed necessary by client (Food Safety Education

Certified)

Remaining consistently involved in all web communication efforts via company web

site.

Contact this candidate