Customer Service Manager

Edward Kenny

* **** **** **** *-Mail ab8yr9@r.postjobfree.com

Cherry Hill, NJ 08003 856-***-****

SUMMARY Twenty one years of management experience with solid background in all areas of warehousing and distribution.

Outstanding leadership qualities with ability to coordinate training program, provide team-building skills and

motivate employees. Consistently develops strong relationship with external business partners. Aggressive,

team player with hands on management style, able to improve operations and get the job done.

EXPERIENCE Assistant Warehouse Manager 2011--2012

Delgard Fencing, Delair, NJ

Aluminum Fence Manufacturer

• Helped develop increased on-time shipping performance from 82.4% to 94.5% in one year.

• Brought more awareness of quality issues and mis-ships to management which improved process and

customer service as a result.

• Communicate within internal departments and evaluate daily operations of both receiving and shipping areas.

• Responsible for 10 Union employees including time reporting, disciplinary actions and annual reviews

Assistant Warehouse Manager 2007 – 2011

Arett Sales Corporation, Cherry Hill, NJ

Wholesale Distributor of lawn and garden accessories and cleaning supplies

• Maintain the security and sanitation of an 85,000 square foot facility and insured the efficient

and safe operation of all material handling equipment.

• Coordinate deliveries of inbound freight with carriers. Insure inbound freight is scheduled in a

timely manner and monitor workload by communicating with various departments including

Customer Service, Sales and Purchasing.

• Evaluate staff levels to achieve daily goals and insure that work schedules are correctly

implemented and jobs are assigned effectively and completed properly.

• Maintain product locator system and ensure the optimal utilization of space while evaluating

and correcting on-hand inventory discrepancies.

• Direct supervision of 15-20 union employees which includes participation in performance

evaluations and recommend promotions, wage increases, and terminations.

• Review daily inbound variances to assure accuracy.

• Supervise customer returns.

• Manage the flow of products and equipment to and from corporate trade shows.

Route Delivery Manager 2006 - 2007

Rooms Today Furniture, Moorestown, NJ

Retail furniture store

• Responsible for deliveries to customer’s homes within a 20 mile radius and ensure driver safety is being

followed.

• Inspect product for damages prior to loading

• Audit deliveries with field observation and solve issues with customer accounts.

• Responsible for hiring, training and disciplinary actions of employees.

Warehouse Manager 2004 - 2006

Heritage’s Wholesale, Thorofare, NJ

Food/Dairy Wholesaler for Heritage’s dairy stores

• Responsible for dispatching small truck fleet for Heritage’s stores and outside accounts.

• Improved inventory levels by 10%.

• Set up OSHA standards for compliance.

• Enforce food-handling standards for all team members.

• Set up driver safety program, which includes fire drills, forklift training and safety meetings.

• Responsible for 20 team members including hiring, training and disciplinary actions.

Warehouse Supervisor 2003 - 2004

Ready Pac Produce, Florence, NJ

Food processor of pre-packaged salads for retail and food service markets.

• Responsible for entire third shift operation, including plant services, shipping, receiving and supply

inventory.

• Measure on-time performance and compliance with GMP standards.

• Enforce safety standards, which include certification of forklift operators.

• Maintain product inventory levels to assure efficiency of operation.

Mail Manifest / Sortation Supervisor 2001 - 2003

Medco Health Solutions, Willingboro, NJ

Mail order pharmacy, servicing corporations, unions, HMOs, Insurance Companies and Federal employees.

• Responsible for 50 Union employees, including training, disciplinary actions and monthly performance

reviews.

• Managed start-up from PQ phase into daily production operation.

• Created training program to assure 99.99% sortation accuracy for a volume of 110,000 daily USPS, UPS, Fed-

Ex, and Airborne packages.

• Managed daily operation of Crisplant sortation equipment.

• Developed department objectives used to increase accuracy, volume and morale.

Shipping Supervisor 1994 - 2001

Compucom Systems, Inc. Paulsboro, NJ

ISO 9003 certified computer reseller, configures computer systems and ships them to Fortune 500 companies .

• Responsible for 60 non-union employees including hiring, firing, training, time reporting, disciplinary

actions and monthly reviews.

• Evaluate daily throughput of 2,500 orders ($4.5 million average) and adjust work schedules accordingly.

• Work daily with International and HAZMAT orders. Coordinate flow of orders from facility to

customize daily interaction with carriers including LTLs, FEDEX and UPS.

• Assisted in upgrading and customizing supporting software.

• Resolve issues by acting as liaison between sales representatives and distribution center.

• Negotiate with suppliers to reduce product costs. Review alternatives and present findings to

management.

Receiving Manager 1979 – 1994

Sach’s Organization, Cherry Hill, NJ and Bayonne, NJ

Macy’s retail distribution service which processes and distributes merchandise to Macy’s 69 east coast stores

• In charge of prioritizing and distributing workloads to 30+ union employees.

• Responsible for resolving daily problems including authorizing refusals.

• Unloaded and processed 5-10 foreign containers per day, in addition to all domestic merchandise.

• Communicated with Macy’s buyers and trucking lines to facilitate flow of merchandise.

EDUCATION B.S. Finance, New Jersey City University, Jersey City, NJ 1985

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