Customer Service Executive Assistant

Katherine Gerena

Cellular 973-***-**** *** Crosby Avenue

Email **********@*****.*** Paterson, New Jersey 07502 [pic]

Objective

Seeking a position in as Executive Assistant with a leading company that

offers growth potential and where I can utilize my office management,

administrative skills and work experience.

Summary of Qualifications

. More than 20 years experience in an office environment.

. More than 10 years experience in the executive assistant position.

. Reliable, diplomatic, tactful, creative, discreet, excellent

communication skills, proactive, flexible, resourceful, dependable, well-

organized, team player, friendly, fun, caring, love helping others,

emotionally mature, versatile, and professional.

. Bilingual (fluent in Spanish both written and verbal)

. Able to relate well to the public, very personable and good on the

telephone.

. Strong ability to work effectively with multiple supervisors.

. Capable and practiced in handling complex and multifaceted tasks.

. Well-versed in Windows, Microsoft Office and Lotus Notes.

Employment History

Sales & Service Specialist July 2013 to Present

PNC Bank Wealth Management Paramus, NJ

Perform multifaceted administrative support for Wealth Planner and Trust

Advisor.

Compose memoranda, legal correspondence, mail merges, and handouts using

Microsoft Office.

Support Wealth Planner with all preparations for seminars, breakfasts' and

luncheons.

Executive Assistant July 2003 to July 2013

PNC Bank Woodland Park, NJ

Human Resource (on boarding, terminations, salary submissions, disability

forms, corrective action forms)

Manage calendars for two Executives using Lotus Notes

Answer phones

Filing, copying, faxing

Ordering supplies

Conduct Research

Attend monthly manager's meeting and present

Travel arrangements

Arrange meetings (order food, prepare presentations, etc.)

Manage customer complaints

Maintain and Update Branch Staffing (find coverage for branches when

shorthanded)

Manage vacation schedules for entire Region (30 branches, 300+ employees)

Type and compose general correspondences, memos, charts, etc.

Proofread all correspondence for accuracy and clarity.

Open mail and respond accordingly.

Act as a liaison with other departments in order to free up executives

time.

Handle highly confidential information

Excellent rapport/communication with peers

Schedule all meetings for the Executive Board Room & Executive Conference

Room with SVP's, VP's, High-Level Executives, Branch Managers and Branch

employees

Organize and set-up Money-Management classes for all branches

Gather and compile monthly Gallup reports and budget reports

Prepare recognition for all employees

Mentor junior assistants

Act as a primary information resource for direction, information, and

general assistance

Administrative Assistant August 1989 to July 2003

3M West Caldwell/Parsippany, NJ

Travel arrangements

Maintain calendar for Executives

Answer phones

Organized Trade Shows

Filing, copying, faxing

Ordering supplies

Arrange meetings (order food, prepare presentations, etc.)

Manage customer complaints

Compose letters and memos

Create flyers in PowerPoint to advertise our products

Establish, develop, maintain and update filing system

Create quarterly newsletter for entire sales staff (over 200 sales

representatives)

Proofreading

Skills

LEADER

Fun

Happy

Friendly

Critical Thinker

Work Independently

Self-Disciplined

Troubleshooting

Customer Service Oriented

Handle highly confidential information

Interpersonal & Communication Skills

Windows 2007 and Lotus Notes

Knowledge of Office Equipment (Copier/Fax)

EXCELLENT Organizational Skills

Strong Customer Relations Skills

Efficient

Problem Solving

Proactive

Team Player

Dependable/Reliable

Care for others

Education

High School Diploma 1985

Passaic County Technical & Vocational HS Wayne, NJ

References

Furnished Upon Request

Contact this candidate