Customer Service Data Entry
Resume:
Hafeez (Nick) Ullah
ab8yho@r.postjobfree.com
Cell: 954-***-****
Qualifications
Medsuite, Navicare, EZadmin, EZclaims, Redbook, HCFA 1500, UB-92/UB-04
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forms, CPT codes, & SharePoint knowledge
Microsoft word, PowerPoint, excel, & outlook express
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Highest analyst/collector for Quarters 1, 2, & 3 contest winner received the big
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checks from CEO of company each time.
Certification as Medical Assistant
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Supervisor of 6 employees from previous employment
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Clinical Skills: Vital signs, Phlebotomy, Injections, EKG, Urinalysis, Basis Laboratory
Procedures, Pulmonary Function Test, Nebulizer, Casting/Bandaging, Wound Dressing
including Suture Removal, and assisting with preparation and examination procedures.
Administrative Skills: Appointment scheduling, medical terminology, Medisoft Medical
Office software system, ICD-9 & CPT, preparing insurance claim forms, customer
service oriented and computer literate.
Experience
Automated Health Care Solution
Appeals Analyst/Bill Collector 2010/payment poster – present
Analyzing Insurance carrier payments based on State Regulations
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Inbound & Outbound calling to Insurance carriers & Claims Adjustors
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Synthesizing collected data Doctors contracted rates along with State
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Regulations
EZadmin, EZclaims, Redbook, HCFA 1500, UB-92/UB-04 forms, CPT codes, &
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SharePoint knowledge
Data Entry, Faxing, Copying, Scanning, & Faxing
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Performed an analysis payments received to claims & Adjudication
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Highest Appeals collector Quarter 1, 2, & 3 contest winner
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Microsoft word, PowerPoint, excel, & outlook express knowledge
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accuracy with attention to detail, High level of organizational skills, Ability to
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multitask, follow through and meet deadlines, Ability to work in a fast paced,
multi-entity environment
Worked with all insurance carriers from Liberty mutual, Travelers, Coventry,
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Aetna, Bluecross Blueshield, United healthcare, Medicare, Medicaid & etc.
Expertise on Explanation of Benefits (EOBs),
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Contract Revenue, Collections and Follow-up & over 4 years’ experience in the
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collections field.
Working knowledge of primary and secondary insurance claims.
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Experience in the healthcare field and knowledge of the laws, rules, procedures.
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Strong conflict resolution and problem solving skills.
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Monitor the timely filing of claims
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Manage the Patient Statements Process
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Communicated with facilities & coordinated with internal departments to follow up
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on outstanding contract revenue and collections
Requesting Medical Records from Doctor's offices and hospitals & follow up on
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the status of medical records from outside facilities
Typing 45-50 WPM
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Own the Denial Management Process by investigating the reasons for denials,
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finding denial management strategies and when necessary appeal the denials
Excellent follow-up skills; very detailed oriented, analytical
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Ability to solve problems, deal with a variety of situations and handle multiple
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tasks.
calling carriers & adjustors to get payment of dispensed medicine
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Data Entry of all payments received
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Balanced all batches
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Calculation method for different State Regulations
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EZadmin, EZclaims, & SharePoint
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Data Entry, Faxing, Copying, Scanning, & Faxing
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For life Products 2008 -2010
In-Store Supervisor/Customer Service Rep
Miramar, Florida
90 - 100 Inbound & Outbound calling to Home Depot Stores
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Product Knowledge cards, Product Display, with Store Depart Heads & Store
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Mgr.
Visited local stores on daily basis to Monitor Sales
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Microsoft Word, Excel, & PowerPoint
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Supervised 3 employees
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Data Entry, Faxing, Copying, Scanning, & Faxing
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• accuracy with attention to detail, High level of organizational skills, Ability to
multitask, follow through and meet deadlines, Ability to work in a fast paced,
multi-entity environment
• Handled all inbound customer related issues for all products from home depot,
QVC, & products sold on forlifeproducts.com
• Monitored all sales of home depot stores throughout the nation.
• Over 8 years’ experience in the Customer service over the phone field.
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Invent Tech 2004 - 2007
Accounting Clerk
Miami, Florida
Data Entry checks, money orders, & credit card payments
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Inbound & Outbound calls to all Sales Force
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Creating 1st & 2nd Phase folders for new clients
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Microsoft Word, Excel, & PowerPoint
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Faxing, Copying, Scanning, & Faxing
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Balanced end report to match
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Assisted with all accounting functions
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Heavy data entry/ posting information
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Processed donations using in-house database/software
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EDUCATION
Miramar High School
1999 - 2002 Graduated Diploma
May 2010
Miramar, Florida
Concorde Career Institute
Certified Medical Assistant
References upon request:
Contact this candidate