Robert Turchek

**** ******* ****

Parma, Ohio ***34

440-***-**** ab8ycz@r.postjobfree.com

INFORMATION TECHNOLOGY

OPERATIONS, INFRASTRUCTURE, USER SUPPORT

Customer friendly, experienced professional with deep experience in systems

and systems/user support. Highly developed project management, analysis,

problem solving, and configurations. Experienced in assisting and training

thousands of users:

In-house IT "Department" Problem Solving/Troubleshooting

Database Management, MS SQL & Access New

Configurations/Installations/Deployments

LAN Management: Windows/Novell/UNIX Analysis/Programming

Customer Service Oriented Training/Instruction/Documentation

User Training Data and Malware Security

PROFESSIONAL HISTORY

Lifebanc, Cleveland, Ohio

[Nonprofit organ and tissue recovery organization; one of the original

seven independent organ procurement organizations in the U. S. Serves

nearly four million people and works with 80 hospitals in 20 counties.]

IT Systems Support Leader 2009 to 2011

Supported all hardware and software for over 100 desktops and laptops in a

Windows XP environment. Supported exchange server, remote server

application server and financial server.

. Deployed MS Office 2010 on all computers. Installed all Lifebanc

applications. Setup all new Dell Computers (installed applicable

drivers, user profiles and applications.)

. Gained practical experience with Active Directory - responsible for

setting up users, password changes and unlocking users.

. Maintained and updated all computers with Microsoft Patches, Adobe

Reader, Adobe Flash, Symantec and Malwarebytes.

. Setup all laptops with Remote Desktop Connection for access to the

remote file server.

. Supported Blackberrys and recording software. Experienced with

SmartBoards.

. Rolled out and trained users on Secure Jump Drives.

. Fixed all Spyware/Virus problems with various tools: Symantec,

Malwarebytes, Super Anti-Spyware, CC Cleaner, Process Explorer, etc.

. Replaced downed computers within hour through user profile

manipulation.

. Supported Call Center computers (20 user profiles) and Tissue Tech (16

profiles).

Progressive Insurance, Cleveland, Ohio 2008

Client Server Operations Analyst - Desktop Support - Windows XP

Migration/Deployments (contract position)

Migrated/deployed over 650 computers at multiple sites. Performed computer

preparation, backups, restores, application push and validation, memory

installation, equipment returns to the configuration center, database

updates, asset management, user group administration and validation, driver

fixes and updates, etc.

. Performed customer walkthrough (Lotus Notes, MS Office, specialized

software, network mappings, printers, shortcuts, favorites, quick

launch, laptop encryption, etc.)

. Utilized technical, interpersonal and communication skills. Created a

customer questionnaire used for deployments.

Robert Turchek Page two

Cleveland Public School, Positive Education Program, Cleveland, Ohio

2008

Desktop/Computer Technician (contract position)

Upgraded approximately 500 computers at 15 locations. Installed memory

upgrades, Office 2007 installs/Service Pack upgrades, network printers,

asset tracking, etc.

Third Federal Savings, Cleveland, Ohio 2006 to 2007

Consultant/Contractor

Help Desk and Technical Support

Performed system support on over 1,500 computers and 300 printers at the

main office and over 60 branches within a Novell/Windows environment.

. Imaged computers, performed hardware maintenance (drives, CD-ROMs,

motherboards, etc.), installed printer maintenance kits, performed

"break/fix" on all hardware, installed application software

vendors/maintenance companies and other departments within IT.

Cleveland Municipal School District, Cleveland, Ohio

IT Contractor

Served as part of team that setup over 1,800 computers at 3 high schools

and 2 middle schools.

. Supported over 120 schools - performed software installs, networks

setups, "Break/Fix," analysis and repair.

. Part of team that set up over 300 school computers and a computer

lab.

Dental Care Partners, Inc. (DBA Sears Dental), Beachwood, Ohio 1998 to

2005

Systems Support Manager/Analyst

Served as hands-on Help Desk Manager/Lead Analyst on Help Desk/Systems

Support team within the IT Department that handled all computers and

hundreds of users at multiple sites. Provided troubleshooting and

problem solving - remotely or on site.

. Administered/Managed all Sears Offline Dental Data (Accounts, Patients

and Transactions).

. Administered and maintained LAN at 65 dental centers (Windows NT and

XP, Windows Peer-to-Peer, Novell and UNIX).

. Processed data daily for over 65 centers. Fixed data issues and

problems.

. Created/implemented data conversion system uploading account, patient

and transaction files from the center's Dental Application uploaded to

Microsoft Access, MS SQL and then to an AS/400.

. Performed all procedural and system troubleshooting on the Softdent

Dental Application saving the company over $45,000 per year in

software maintenance costs over 6 years.

. Led the following projects: WAN Deployment and implementation, data

conversion and processing, Software Support Cost Savings, Y2K updates,

Automated Data backup and restoration, department application and file

deployment, payroll department data retrieval and processing, field

laptop deployment, offline email, dental application support, etc.

. Provided problem solving and fixes for hardware, software and

telecommunications.

. Created, programmed, setup and implemented a daily automated backup

system.

. Created and deployed an offline email system to all centers utilizing

Microsoft Outlook and an Exchange server at the Home Office.

. Worked with multiple vendors, consultants, technicians, managers, etc.

regarding coordination of data and telecommunications needs, issues

and problems.

Robert Turchek Page three

Dental Care Partners, Inc. (Continued)

. Provided and managed the conversion of centers from offline (LAN)

system to a real time (WAN) system including data and phone cabling,

placement of computers, printers, phones and scheduling of frame relay

installation.

. Used remote programs such as Connect Remote, Remotely Possible, and

PCAnywhere.

. Utilized TRACKIT Software for Help Desk Management, Coordination and

Reporting.

. Fixed, refurbished, staged and recycled computer equipment at the

centers saving the company thousands of dollars per year.

. Utilized and supported various Microsoft Operating Systems (95, 98,

NT, 2000 and XP) along with Microsoft Office Applications (Excel,

Word, Access, PowerPoint and Outlook).

EDUCATIONAL BACKGROUND AND TRAINING

Computer Programming and Data Processing, Control Data Institute,

Independence, OH

Graduated with Honors, placed first in local area COBOL programming contest

AS/400 - IBM, Cleveland, OH

Integrated Software Platform - M Financial, Chicago, IL

Advanced Systems Analysis and Design - The New England, Boston, MA

Project Management - The New England Life Insurance Co., Boston, MA

Groups and Associations

Association of Information Technology Professional

IT Specialist Group

Information Technology

Information Technology Career Best Practices

Microsoft Office Specialist Network

NE Ohio IT Professionals

Desktop Engineers

Remote Computer Consulting

Windows 7

Windows 7 Migration

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