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Human Resources Customer Service

Location:
Miami, FL, 33010
Posted:
November 12, 2012

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Resume:

CONFIDENTIAL

Freddy J. Jimenez

**** ***** *** *** ****.

Doral, Florida 33178

786-***-****

ab8yco@r.postjobfree.com

Qualifications

Human Resources Generalist with seven years’ experience working in three South Florida

companies. Currently solo HR Generalist for 307 employees of airport-based chain of news and

snacks stores and specialty gift shops, reporting directly to the General Manager. Tasked with

weekly payroll, recruiting, assessment, background checks, hiring, orientation, training,

performance reviews, and terminations. Handle Workers Compensation and FMLA cases. Hold a

Bachelor of Arts degree in Business Administration with major in Human Resources Management.

Culturally bi-lingual with verbal and written fluency in Spanish and English.

Skills

Recruitment Benefits Admin Performance Appraisals Monthly Employee Manual

Policies and Procedures Updates Customer Service and Workplace Safety Training

Quarterly Deficiency, Trends and Turnover Reports Inventory Control HRIS

Electronic Timekeeping Payroll (ADP) OSHA Workers Comp FMLA

Windows 7 MS Word MS Excel MS PowerPoint E-mail & Internet

P rofessional Experience

NEWSLINK OF SOUTH FLORIDA, LLC. – Miami, Florida 2007 - 2012

(Operator of Miami International Airport-based news and snacks stores and specialty gift shops)

Human Resources Generalist

Only HR contact for 307 full-time employees. Reported directly to, and partnered with the General

Manager. Planned, directed and coordinated the operations of the HR department, employee

relations, benefits administration and open enrollment process, compensation, full cycle

recruitment process, background checks, orientation and training, employment law enforcement,

performance evaluations, and terminations. Point-person for Workers Comp, FMLA, and leave of

absence cases. Double as bi-weekly payroll preparer using ADP System.

• Full cycle recruiting, sourcing, screening, interviewing, and placing candidates in various

positions for all Newslink stores in The Miami International Airport.

• Responsible for the achievement of the HR department productivity and quality goals.

• Managed the human resources department implementing HR policies and procedures.

• Planned and conducted new employee orientation and customer service training to create

positive attitude toward organizational objectives.

• Served as a link between management and employees by handling questions, and helping

resolved work-related problems.

• Prevented fines of more than $10,000 per job applicant by ensuring completed I-9

immigration forms are always in the public file--recently validated by unannounced U.S.

Immigration team inspections.

• Responsible for the open enrollment process, benefits orientations, Q&A sessions with

employees about the benefits.

DOORMARK, INC. – Deerfield Beach, Florida 2006 - 2007

(Manufacturer of kitchen cabinets and crown molding)

Human Resources Generalist

Reported to HR Manager. Recruited, interviewed, tested, hired, background-checked, oriented,

trained, enrolled, and produced weekly payroll for 100-employee population. Investigated,

documented, and framed company position to successfully support it in Workers Compensation

and FMLA cases.

• Within first 90 days, instituted curriculum and delivered OSHA required environmental,

health, accident and safety training for new hires and more than 100 existing employees.

• Achieved 85% employee health and dental insurance plans enrollment.

• Co-administered with HR Manager annual employee performance appraisals, completed

in less than 10 work days.

SMI SECURITY SYSTEMS, INC. – Doral, Florida 2005 - 2006

(New organization – Full-time temporary staffing assignment)

Human Resources / Recruiter

Recruited, interviewed, recommended, and processed 250 member staff ahead of schedule in

less than 90 days. Used remaining time to update existing human resources policies, procedures,

and employee manual.

• Completed within 90 days hiring process by placing all new employees in areas and

positions that matched their qualifications.

EXXON PARADISE FUEL PLAZA & CAFETERIA – Doral, Florida 2004 - 2005

(3000 square ft. service center and 15-seat restaurant with annual revenues of $1 to $2.5 million)

Assistant Manager (Days and On-Call 24/7)

Reported directly to General Manager; filled in as General Manager in his absence. Recruited,

interviewed, hired, fired, oriented and trained, evaluated performance, scheduled and directed

staff of 10 full and part-time team members.

• Recognized for instilling award-winning customer service among staff members by careful

application of company policies and procedures.

Education

Master of Business Administration, International Business concentration (pursuing MBA)

KEISER UNIVERSITY – Miami, Florida

B.A., Business Administration, major in HR Management (2004)

DR. RAFAEL BELLOSO CHACIN UNIVERSITY – Maracaibo, Venezuela

786-***-****

ab8yco@r.postjobfree.com



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