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Customer Service Quality Assurance

Location:
South Bend, IN, 46601
Posted:
November 19, 2012

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Resume:

Andr E. Northern

*** *. ***** ****** ? South Bend, IN 46617 ? ab8y9h@r.postjobfree.com ?

574-***-****

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Summary of Qualifications and Attributes

. Over six combined years of sales, presentation and customer service

experience in a variety of industries including apparel, fitness and

wellness and credit card sales

. Over 7 years of progressive leadership and decision making experience

in salary and non-salary positions ranging from manufacturing to the

fashion and custom apparel industry

. Extensively educated in the current laws and regulations of the

Insurance, Banking and Financial Industry.

. Advanced training in all Microsoft Windows applications including

Word, Access, Excel, Outlook and PowerPoint as well as non-Windows

applications such as SPSS.

. Completed the University of Notre Dame Mendoza College of Business

Executive Education/Supervisory Development Program in March, 2005.

. Current member of the Financial Management Association International

and the Young Professional Network of Michiana.

. Completed Bloomberg Equity Essentials training program and received

certification in October, 2011.

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Proficiencies

Strong Oral and Written Communicator, Outstanding Analytical Skills,

Excellent Presentation Skills, Natural Self-Starter, Exceptional Planning

Skills, Quality Team Player, Entrepreneur Experience, Highly Organized,

Strong Interpersonal Skills, Experienced Working Independently and Meeting

Deadlines, Excellent Time Management Skills, Great Multi-tasking Skills,

Experienced Manager of Employees & Resources

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Work History

Assembly Operator, Federal-Mogul

Corp South Bend, IN

from March, 2012- Present

Federal-Mogul Corporation is an innovative and diversified $6.9 billion

global supplier of quality products, trusted brands and creative solutions

to manufacturers of automotive, light commercial, heavy-duty and off-

highway vehicles, as well as in power generation, aerospace, marine, rail

and industrial. My duties as an Assembly Operator include:

. Complex problem solving concerning general assembly and production.

. Operates one of eight assembly machines in a fast-pace lean

manufacturing environment.

. Trouble shoots complex machinery issues which include robotics and air

pressure operated fixtures.

President/Manager of Operations, Terra Apparel

LLC Niles, MI from February 2010-

Present

Terra Apparel is a progressive and environmentally conscious clothing

company that celebrates our beautiful planet through the creativity of our

apparel. At the height of our operations, we employed 25 employees. We

currently have products available in local boutiques and various boutiques

in the Southern U.S. My duties as President and Manager of Operations

included:

. Managed several departments which included: marketing, graphic design,

and logistics.

. Managed operations which included: printing, deliveries, community

events, and investor presentations.

. Personally sold products to a variety of customers (B2B, B2C and e-

Business) and personally managed company financial records, payroll

and daily transactions.

Oven Line Technician/Oven Operator, Gaska Tape

Inc Elkhart, IN from October 1998-August

2009

An ISO 9001 certified company, Gaska Tape is an innovator in industrial

foams and tapes in the automotive industry. Gaska Tape serves

international markets, and provides its products to all three of the major

U.S. auto makers as well as the RV, construction and medical industry. My

duties as Oven Line Technician included:

. Supervising employees, delegating daily instructions and training

employees (ranging from 6 to 30 employees).

. Constructed and implemented procedures to reduce production waste and

inefficiency by an average of 25%.

. Personally supervised and managed the production of $7 million

(average) of company products per year for 4 years.

Quality Assurance Representative/Telemarketer, the Signature

Group South Bend IN from June 1996-October 1998

The Signature Group was a telemarketing firm that marketed services for its

parent company, Montgomery Wards, as well as other well-known companies

such as Exxon Mobile. My duties as a Quality Assurance Rep/Telemarketer

included:

. Presented and sold various products to customers via phone with an

average of 5 to15 sales per shift.

. Monitored and graded phone calls and transaction for discrepancies and

violations of company policy.

. Answered and direct all business related phone calls, greeted visitors

and provide general customer service.

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Education

Indiana University

Associates of Science Degree in Business - August 2010

Bachelors of Science in Business: concentration in Finance - May 2012



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