Customer Service Quality Assurance
Resume:
Andr E. Northern
*** *. ***** ****** ? South Bend, IN 46617 ? **************@*******.*** ?
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Summary of Qualifications and Attributes
. Over six combined years of sales, presentation and customer service
experience in a variety of industries including apparel, fitness and
wellness and credit card sales
. Over 7 years of progressive leadership and decision making experience
in salary and non-salary positions ranging from manufacturing to the
fashion and custom apparel industry
. Extensively educated in the current laws and regulations of the
Insurance, Banking and Financial Industry.
. Advanced training in all Microsoft Windows applications including
Word, Access, Excel, Outlook and PowerPoint as well as non-Windows
applications such as SPSS.
. Completed the University of Notre Dame Mendoza College of Business
Executive Education/Supervisory Development Program in March, 2005.
. Current member of the Financial Management Association International
and the Young Professional Network of Michiana.
. Completed Bloomberg Equity Essentials training program and received
certification in October, 2011.
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Proficiencies
Strong Oral and Written Communicator, Outstanding Analytical Skills,
Excellent Presentation Skills, Natural Self-Starter, Exceptional Planning
Skills, Quality Team Player, Entrepreneur Experience, Highly Organized,
Strong Interpersonal Skills, Experienced Working Independently and Meeting
Deadlines, Excellent Time Management Skills, Great Multi-tasking Skills,
Experienced Manager of Employees & Resources
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Work History
Assembly Operator, Federal-Mogul
Corp South Bend, IN
from March, 2012- Present
Federal-Mogul Corporation is an innovative and diversified $6.9 billion
global supplier of quality products, trusted brands and creative solutions
to manufacturers of automotive, light commercial, heavy-duty and off-
highway vehicles, as well as in power generation, aerospace, marine, rail
and industrial. My duties as an Assembly Operator include:
. Complex problem solving concerning general assembly and production.
. Operates one of eight assembly machines in a fast-pace lean
manufacturing environment.
. Trouble shoots complex machinery issues which include robotics and air
pressure operated fixtures.
President/Manager of Operations, Terra Apparel
LLC Niles, MI from February 2010-
Present
Terra Apparel is a progressive and environmentally conscious clothing
company that celebrates our beautiful planet through the creativity of our
apparel. At the height of our operations, we employed 25 employees. We
currently have products available in local boutiques and various boutiques
in the Southern U.S. My duties as President and Manager of Operations
included:
. Managed several departments which included: marketing, graphic design,
and logistics.
. Managed operations which included: printing, deliveries, community
events, and investor presentations.
. Personally sold products to a variety of customers (B2B, B2C and e-
Business) and personally managed company financial records, payroll
and daily transactions.
Oven Line Technician/Oven Operator, Gaska Tape
Inc Elkhart, IN from October 1998-August
2009
An ISO 9001 certified company, Gaska Tape is an innovator in industrial
foams and tapes in the automotive industry. Gaska Tape serves
international markets, and provides its products to all three of the major
U.S. auto makers as well as the RV, construction and medical industry. My
duties as Oven Line Technician included:
. Supervising employees, delegating daily instructions and training
employees (ranging from 6 to 30 employees).
. Constructed and implemented procedures to reduce production waste and
inefficiency by an average of 25%.
. Personally supervised and managed the production of $7 million
(average) of company products per year for 4 years.
Quality Assurance Representative/Telemarketer, the Signature
Group South Bend IN from June 1996-October 1998
The Signature Group was a telemarketing firm that marketed services for its
parent company, Montgomery Wards, as well as other well-known companies
such as Exxon Mobile. My duties as a Quality Assurance Rep/Telemarketer
included:
. Presented and sold various products to customers via phone with an
average of 5 to15 sales per shift.
. Monitored and graded phone calls and transaction for discrepancies and
violations of company policy.
. Answered and direct all business related phone calls, greeted visitors
and provide general customer service.
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Education
Indiana University
Associates of Science Degree in Business - August 2010
Bachelors of Science in Business: concentration in Finance - May 2012
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