Customer Service, Quality Control, Construction, Warehouse

Joshua Gouvisis

**** *. *** **.

Phoenix, AZ ****1

*********@*****.***

928-***-****

Experience:

**/**/****-*/**/2013 Mesa Air Group Phoenix, AZ

Aircraft Dispatcher

• Prepared/Wrote reports by gathering, analyzing and interpreting data.

• Initiated flight information on time limited decisions.

• Planned flights, following safety and efficiency standards.

• Jointly responsible for the safety of the flight, following Federal Aviation Regulations.

• Optimized coordination by utilization of irregular operations.

• Authorized to reroute or redirect a flight upon economic considerations.

• Ensured flights are planned in accordance to existing abnormal conditions.

• Determined parameters for safe operations, or to suspend/change when factors dictate.

10/1/2005 - 03/10/2007 Golden Heritage Homes Prescott, AZ

New Construction Superintendent

• Managed daily operation of construction projects.

• Oversaw company resources to complete projects within budget.

• Maintained standards in safety, quality, and productivity.

• Directed and supervised personnel for project completion.

• Controlled job progress by problem solving, quality control, and safety.

• Ensured customer satisfaction by recognizing and meeting client needs.

• Determined work priorities and coordinated work activities as necessary.

• Served as company representative of contact with public, owners, and suppliers.

01/16/2003 - 09/12/2005 Ace Hardware Prescott Valley, AZ

Department Supervisor

• Supervised department employees, as well as observing performance.

• Department organization while managing store operation.

• Coordinated, and assigned daily activities to departments.

• Monitored opening and closing of registers.

• Briefed employees of promotional strategies.

• Provided new employees with guidelines and training in their specific responsibility.

• Reviewed inventory, remove and/or stock store merchandise.

• Responded to customer needs, and handling complaints.

Education:

Continental Academy (High School Diploma) 2006-2007

Flight Control Academy (Technical Aviation) 2007-2008

Skills:

• • •

Customer Service Critical Thinking Prioritizing Tasks

• •

Leadership Handling Complaints

• •

Problem Solving Stress Management

• • Checking For Accuracy • Microsoft Office 2010

Attention To Detail

• Compiling Data

• Analytical

Contact this candidate