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Customer Service Management

Location:
Newtown PA, NY
Posted:
November 19, 2012

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Resume:

Robert W. Gardner

*** ******** *** ( NEWTOWN, PA 18940 ( 215-***-**** (

ab8y6s@r.postjobfree.com

R

esults-driven and dynamic operations professional with expertise in

operations analysis, production scheduling, logistics/ distribution,

purchasing, safety, material planning, inventory control, and environmental

/ regulatory compliance. Demonstrated ability in reducing cost, increasing

efficiencies and establishing and maintaining strong business relationships

while focusing on teamwork, service level and cost containment. Goal-

oriented and able to quickly adapt to changing work environments while

achieving a high level of internal and external customer satisfaction.

Reliable and conscientious professional possessing exceptional

interpersonal skills. Proficient in Microsoft Office Suite 2010, Windows 7

and SAP.

Key Strengths

WAREHOUSE MANAGEMENT Integrated Logistics Support

Vendor / Client Relationship Management Material Control / Expedition

New Business Development

Procurement and Resource Management Project Development / Implementation

Labor Relations and Competitive

Strategy

Professional Experience

GAMESA WIND US - FAIRLESS HILLS, PA

Logistics/SAP Administrator

9/2007 - 9/2012

Accounts Payable Assistant

- Ships and receives all finished goods to and from established wind

farms as well as wind farms under construction.

- Coordinates transportation with interstate trucking companies and

internal wind farm project managers.

- Creates trucking bills of lading for shipments as well as third-party

deliveries, investigating all detention and demurrage charges invoiced

to the company.

- Receives carrier invoices, approves and routes to appropriate area to

ensure timely payment.

- Participates in semi-annual inventory audits, adjusts inventory in

SAP.

- Reviews all open logistics purchasing orders in SAP for inactivity and

obsolesces. Generates weekly reports and alerts the generator of the

purchase order of the status. Results of this report are presented to

upper management during a weekly meeting.

Rite Aid Pharmacy - Newtown, PA

Assistant Store Manager

11/2006 - 9/2007

- Responded to customer comments and resolved problems quickly.

- Assisted in the preparation of payroll. Inventory reports and ad-hoc

reports as needed.

- Opened and closed store.

- Approved checks, refunds and voids.

- Overall management of retail store.

Clemens Family Markets, Inc. - Plumsteadville, PA

Customer Service Associate

6/2000 - 11/2006

- Assisted in all facets of retail supermarket operations and

management, including cashier duties, customer service

responsibilities, store management, and cash room functions.

- Assisted in the preparation of payroll. Inventory reports and ad-hoc

reports as needed.

- Opened and closed store.

- Approved checks, refunds and voids.

- Overall management of retail store.

GE Healthcare - Bensalem, PA

Dispatch Manager (1994-2000)

1/1991 - 6/2000

- Managed the regional transportation department of a large,

international corporation.

- Responsible for the planning, routing and delivery of all critical

shipments in the Delaware Valley area.

- Direct management of 20 employees.

- Responsible for all aspects of departmental scheduling, facilitating

orientations and training, staffing, etc.

- Ensured compliance with federal regulations for the nuclear medicine

industry.

Lab Technician / Courier (1991-1994)

- Ensured timely delivery of nuclear medicines and pharmaceuticals to

area hospitals.

Education

VILLANOVA UNIVERSITY - VILLANOVA, PA

ABA Paralegal Certificate, September 2004

West Chester University - West Chester, PA

Bachelor of Science - Liberal Studies, May 1991



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