Customer Service Quality Assurance

Barbie Nino

**** ***** **** ***. *******, AZ ****5 602-***-**** *******@*****.***

To obtain a position as a Medical Biller & Coder in the healthcare field, using my acquired skills and

education, allowing me to enhance my qualities and promote the integrity of the company.

Medical Terminology Procedure & Medical Office Procedures Scheduling,

• •

Diagnosis Coding. Filing, Telephone, Keyboarding

CPR & First Aid Certified Pre – Authorization & Quality Assurance

• •

Medical Insurance – Billing & Coding

• •

Proficient in Microsoft Word, Medisoft, E MD’s software, Internet, ICD 9/CPT and, diagnoses codes.

EDUCATION

Diploma, Medical Billing and Coding, 2012 Brookline College, Phoenix, AZ

EXPERIENCE

Arizona Center for Hand Surgery, Phoenix, AZ 06/2012 07/2012

Medical Insurance Billing and Coding Extern

• Completed 160 hours of externship.

• Researched outstanding patient balances.

• Verified insurance over the phone and online.

• Age analysis reports and Appeal statuses.

• Obtained authorizations for procedures.

• Checked on the status of claims.

Burlington Coat Factory, Phoenix, AZ 08/2009 01/2010

Cashier / Customer Service

• Handled cash and credit card transactions daily.

• Demonstrated world class customer service with everyone.

• Maintained the appearance of store.

• Handled returns and exchanges.

• Made sure correct pricing was on merchandise.

• Assisted customers find exactly what they need.

Starbucks Company, Phoenix, AZ 12/2007 01/2009

Barista / Cashier

• Welcomed and connected with every customer.

Handled cash, credit, and gift card transactions daily.

•

Discovered the customer’s needs and made appropriate suggestions.

•

Followed health, safety, and sanitation guidelines for all products.

•

Performed cleaning tasks.

•

Followed standards for merchandising, stocking and rotating store items.

•,

References Available Upon Request

Contact this candidate