Customer Service Quality Control

Rafael Font

ab8y5p@r.postjobfree.com

**** ******* ****** # **** ***** BEACH FLORIDA 33140

PH 954-***-****

P rofile

I am an outgoing, loyal, friendly, and clearly dedicated person who has an ambition to succeed in any given

environment. I get along very well with others, love to learn, and am always up to a challenge whatever the

situation. Although I have experience in the television industry, I also have extensive experience working on

my own inside the commercial and business world managing my own companies. I am seeking a position

where I can develop and grow, where I can give the company my experience and the best of me to help

achieve the everyday goals while I learn and become a better professional.

Experience

DIRECTOR OF OPERATIONS - Fontrade Group International, Miami Beach, Florida (May-2011 - Sept-2012)

Build and design E-commerce sites to promote and sell selected and exclusive merchandise, implement

the use of White Hat SEO techniques as optimizing keywords and creating back links to achieve a better

position on search engines, negotiate and open wholesale accounts with distributors,marketing strategies,

processing orders, develop promotions, email interaction and customer relations.

GENERAL MANAGER - R & R Franchising, Inc., Pembroke Pines, Florida (Apr-2008 - Apr-2011)

Preparation of operational manuals for the overall business management, inventory, and public relations

with suppliers, purchasing and ordering, quality control, recruitment and staff relations, payroll, schedules,

taxes, banking, advertising, design, menu, customer services, POS.

GENERAL MANAGER - The Empanada factory, Inc., Miami, Florida (Feb-2001 - Dec-2007)

Creator and founder of the brand. Overall business management, inventory, personnel, public relations and

with suppliers, purchasing and ordering, quality control, payroll, schedules, taxes, banking, advertising,

design, menu, customer service, POS, design and concept development, operational system and opera-

tional manuals to establish the brand as a franchise, collaborate in the development of UFOC documents,

interviews with prospective franchisees.

FRANCHISOR - General Nutrition Center, Cincinnati, Ohio (Jan-1995 - Dec-2000)

GNC franchisee, natural products, vitamins, nutritional supplements, management and overall business

management, inventory control and rotation, customer service, POS, staffing, scheduling, payroll, orders,

payments, public relations.

WAREHOUSE SUPERVISOR - CCI Flowers, Miami, Florida (Sep-1991 - Mar-1994)

Monitoring and controlling receipts and shipments of boxes of flowers, distribute and organize customer

orders and areas, inventory.

TELEVISION PRODUCER- Radio Caracas Television - Coraven, Caracas, Venezuela (Jul-1986 - Feb-1991)

Pre-production, post-production and production of special events and programs such as music awards,

contests, beauty pageants, morning magazine and interview shows, Network christmas messages and

promotions, introduction of the Disney Club.

Responsible for coordination between all departments (set design, musical, costumes, human resources,

lighting, etc.) and employees involved in the project, selection of candidates and contestants, public rela-

tions, trade relations and negotiations with suppliers for award competitions, general logistics. Responsible

for music underscore, editing, special effects and responsible of the final product image before airing for

public enjoyment.

ADMINISTRATION ASSISTANT - Invercenter, Caracas, Venezuela (Feb-1985 - Jul-1986)

Responsible for billing and payments, relationships with customers and suppliers.

Education

HIGH SCHOOL DIPLOMA (Sep-1979 - Oct-1984)

Instituto Educativo Metropolitano, Caracas, Venezuela

TELEVISION PRE-PRODUCTION (May-1989 - Aug-1989)

Fundacion academia nacional de ciencias y artes del Cine y la Television,

Caracas, Venezuela

TELEVISION PRODUCTION (Aug-1989 - Nov-1989)

Fundacion academia nacional de ciencias y artes del Cine y la Television,

Caracas, Venezuela

TELEVISION POST-PRODUCTION (Nov-1989 - Feb-1990)

Fundacion academia nacional de ciencias y artes del Cine y la Television,

Caracas, Venezuela

TELEVISION TECHNICAL DIRECTION (Apr-1990 - Sep-1990)

Fundacion academia nacional de ciencias y artes del Cine y la Television,

Caracas, Venezuela

ENGLISH (Feb-1984 - Aug-1985)

Centro Venezolano Americano, Caracas, Venezuela

COMPUTER PROGRAMMER (Jun-1984 - Sep-1985)

Computaciones Gepser, Caracas, Venezuela

INTERNATIONAL PURCHASES (Nov-1990 - Mar-1991)

Escuela venezolana de capacitacion aduanera y comercio exterior,

Caracas, Venezuela

DOCUMENTS AND CUSTOMS CLEARANCE (Dec-1990 - Apr-1991)

Escuela venezolana de capacitacion aduanera y comercio exterior,

Caracas, Venezuela

Skills

Bilingual English and Spanish, computer skills, concerned with quality, fast learner, work great

under pressure, profoundly self motivated, excellent communication skills, work hard to deliver

outstanding service with good manners and courtesy.

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