Human Resources Customer Service
Resume:
CHRISTINA M. LONG
BEAVERCREEK, OHIO 45431
Accomplished Human Resources professional with thirteen years of successful
human resources experience as an integral part of the management team
utilizing my knowledge to best achieve business objectives. I have a
breadth of experience in maintaining employee and colleague confidence
while working toward achieving company goals. Seeks a challenging Human
Resources position that allows me to capitalize on my education and
experience to manage and provide guidance to other business management
disciplines on all human resources aspects.
KEY QUALIFICATIONS
Experience developing, updating and implementing policies,
procedures and job descriptions for all levels
Serve as an executive team member to strategize an develop
financial and business plans to meet goals
Confident decision making and problem solving ability in all facets
of Human Resources working closely with CEO, COO, CFO and Vice
Presidents in other disciplines
Effective working knowledge and management of employment laws, compliance
and governmental regulations
Negotiation and administration of benefits and compensation
suitable with company goals and current requirements
Ability to work successfully with people in management and as part
of a team
EXPERIENCE
Flight Attendant, Atlas Air April 2012 to present
Omni Air International June 2011 - February 2012
Travel throughout the world as a professional representative of Atlas Air
and Omni Air International both on the ground and in the air. Ensuring the
highest level of safety and security for all guests before, during, and
after flights. Proven ability to perform poised, tactful, resourceful and
interact comfortably with gests and outside agents in a variety of
situations. I have experience with safety protocol and managing emergency
situations in flight. Exemplary customer service to charter passengers on
large body aircraft and ability to work with all levels of guests and
aircrew in a proficient manner.
Vice President Human Resources, ResortQuest International July 2007 - March
2011
Serve as a business partnership with other disciplines to implement Human
Resources strategies and programs to achieve businesses objectives and
organizational goals. Perform nimbly in situations that require human
resources direction and action while understanding the company position and
employee interests, such as the BP Deep Horizon oil spill. Design,
implement and administer polices and procedures that are essential to the
company practices and functions within the limits of the law and maintain
them as living documents to change with the needs of the organization.
Develop performance review platform, compensation and incentive programs
for different employee levels of the organization. Responsible for all
aspects of human resources for over 3000 employees in multiple states to
include but not limited to the administration and compliance of Federal
laws EEO, ADA, ADEA, OSHA, SOX and FLSA. Negotiate all benefit programs
and administrate Section 125, COBRA, ERISA, FMLA, HIPAA, and 401(k)
compliance to include PPACA and other legislative changes. Proven ability
work with other leaders and suggest alternatives to effectively plan and
organize HR function to achieve HR long term initiatives and quarterly and
annual goals.
Human Resources Director, Edwin Watts Golf, January 2001 - July 2007
Effectively manage HR practices, to include but not limited to, worker's
compensation, implementation and enforcement of drug free workplace
protocol thereby reducing worker's compensation rates, OSHA and warehouse
safety compliance, various personnel reports, severance agreements, EEO
Compliance, recruiting, training, new hire requirements and orientation,
pre-employment drug screening and background requirements, and manage
hiring decisions, terminations, and all HR issues. Because it was a multi
location employer, I developed checklists and protocol for most human
resources events to allow for a higher level of consistency among managers.
Resolve labor law issues working directly with legal counsel and relate
policy to employees such as sexual harassment or theft investigations.
Conduct investigations, documentation and manage employee relation issues
at all levels of the company in a professional manner. Create and complete
all necessary documentation and deliver disciplinary action as necessary.
Advise CFO and VP of Operations when determining departmental payroll
budgets, pay adjustments, developing pay plans and review pay structure to
comply with FLSA exempt and non exempt positions. This included managing
staffing in the wake of September 11, 2001 and the discourse it caused to
employees and to the economy and the impact on the luxury retail
environment.
Medical Staff Coordinator, North Okaloosa Medical Center, March 2000 -
January 2001
Medical Staff Coordinator, performed background and credential verification
on physicians and document appropriately in their file. Created and
maintained physician personnel files in accordance with Bylaw and JCAHO
requirements. Developed a standard personnel file system that enabled easy
reference for physician credentialing and trusted to manage confidential
practitioner and facility information. Worked directly for the CEO and
Chief of Staff in a professional and confident manner ensuring all
information gathered and medical privileges were granted according to
requests, JCAHO, and practitioner qualifications to maintain hospital
compliance. Managed all meeting minutes for the surgery and medical
departments that were part of the board of directors meetings that required
attention to detail. The reporting and compliance is critical because
patients and shareholders rely on the management team to meet or exceed
JACHO and credential requirements.
Staffing Representative, Manpower
Recruit, interview, place and manage employees ensuring appropriate
application of human resources on various jobs throughout Okaloosa county.
Customers would express the need to utilize a temporary agency for short or
long-term HR objectives. It was my responsibility to listen to the needs of
the customer and make sure that their goals were understood prior to
initiating the hiring process. From the initial request, I would meet with
potential candidates to place the best-suited employees for positions
ranging from temporary to permanent. In some case, I would test and train
candidates to broaden their career and job placement potential. Potential
candidates would schedule appointments to meet and discuss career
counseling and possible training options and become part of the employee
pool for placement for an appropriate recruiting match. Pre employment
background checks and drug screens were conducted per the request of the
contract. As the primary employer, in a dual employer arrangement,
personnel records, disciplinary action, and necessary emplyment
documentation was completed and maintained at the Manpower office.
Internship Equal Employment Office/ Transition Assistance Office
Counsel and prepare military members of their separation (VA) benefits,
retirees of their entitlements, and prepared veteran's for future
employment by providing guidance on career development. Serve as a guest
speaker to prepare military members for the transition from a military to a
civilian position. From attire to accountability factors in the civilian
sector, guide service members to make a smooth transition and ensure all
details were being advised. Assist with resume writing, filing disability
benefits and completing all necessary separation documents. Serve as a
certified Mediator in sexual harassment and Title VII discrimination cases
to reduce the potential of litigation by conducting EEO investigation and
documentation. Work immediately for the director collecting information
regarding allegations and compiling data to submit for litigation. I
gained a breadth of knowledge in the importance of prompt information
collection and documentation in allegations. Assisted with completing files
when a determination was made regarding cases. This provided an interesting
perspective because it taught me how to listen to employee allegations and
take proactive action to avoid potential claims.
Air Traffic Controller, USAF
Served as an Air Traffic Controller at Tinker AFB and Hurlburt Field
control towers. Direct and separate ground and air traffic and vehicles in
the airport movement area in the most safe and expeditious manner. I have
worked traffic in both controlled an uncontrolled airspace. The range of
aircraft was almost every plane in the air force and navy inventory as well
as civilian aircraft on multiple runways. Coordinated with other
controllers in the facility as well as outside facilities to best manage
traffic. This trained me to address stressful situations or work in a fast
paced environment and maintain focus to successfully achieve results. I
also managed training records for all controllers assigned to the tower and
submitted aircraft counts to headquarters to establish the facility
staffing needs. I served as a trainer working with apprentice controllers
teaching them the safe separation of aircraft and airport safety.
EDUCATION
Masters in Human Relations-University of Oklahoma 1998 4.0 GPA
Bachelor of Applied Science Resource Management-Troy State University 1996
3.86 GPA
Scheduled to take PHR exam - January 2013
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