Teresa Nelson

** ****** **** . *******, ** . ****2

CELL 973-***-****. E-MAIL ab8xx7@r.postjobfree.com

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CAREER TARGET: LEADERSHIP POSITION IN OPERATIONS MANAGEMENT

PROFILE

Corporate executive with 10 years plus experience and a proven track record

of exceptional management, communication, interpersonal and problem solving

skills in the Tech Services and Healthcare industries. Consistent record

of directing successful departmental and company operations in a business

to business arena. Proven ability to implement communication strategies

that strengthen as well as improve compliance with state and federal

regulations. Proven track record of reducing costs and increasing

efficiency to improve profitability.

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EXPERIENCE Datum Communications, South Plainfield, NJ 5 years

A leader in the IT Services Industry, Datum serves more than

100,000 small businesses across the country. It provides

Website Design Management and Data Storage Management as well

as Search Engine Optimization to small businesses.

Director of Operations, 3 + years -Responsible for facilitating

all company projects, i.e. expansion projects, new overseas

service provider partnerships, approvals of new campaigns

through the phone and billing companies. Oversee recruitment

and training of all new hires. Plan and budget all departments

as well as all areas of the company. Handle all authority

correspondence regarding escalated inquiries. Oversee the

management of the Quality Assurance Department, the Customer

Service Department, and the Sales and Marketing Department.

Oversee all administrative functions as well as HR functions to

operate the company efficiently and keep the company in

compliance which includes Payroll Management as well.

. Successfully accomplished two major expansion projects

that included increasing the personnel of the company by

over 100 employees for each project.

. Successfully facilitated the processes for the hire /

training of qualified employees which contribute to the

strategic plans that continue to grow the company.

. Improved the entire Sales revenue by $15 million in the

last year by implementing new ideas and plans to increase

sales.

. Developed strong relationships with the Better Business

Bureau, Chamber of Commerce and many organizations that

help to build a positive reputation for our company.

Director of HR Operations, 18 months - Responsibilities included

but not limited to managing all departments in the company and

ensuring they are compliant to all HR policies and company

regulations. Implementing policies and procedures to improve

efficiency and productivity which ultimately increased revenue.

. Strategically implemented successful initiatives in the

Customer Service Department that decrease the number of

customer cancels and in turn increased the number of

positive accolades toward each of the representatives as

well as the department.

. Executed initiatives that strategically decreased the QC

rejects percentage from 40% to 5% within one year.

. Developed an HR tracking system to keep track of

employees as well as an organized filing system to house

the employee files under lock and key.

The CPC Group, West Caldwell, NJ Oct 05 - Apr 07

The CPC Group is a first rate printing company that has built

an outstanding reputation by being committed to our clients in

a fast paced production environment.

Director of HR Operations - Responsibilities included writing,

distribution and implementation of all Human Resources

documents, (i.e. SOPs, Handbooks, Policies and Procedures) for

the company. Responsible for the day to day operations of the

company as well as overseeing the finance and payroll

departments. Managed over ten employees.

. Successfully brought the company into full compliance

with Federal and State regulations by writing the

appropriate employee handbook and compliance documents

for the company to adhere to.

. Executed several initiatives that effectively saved the

company over $400,000 in the first eight months with the

company.

Hoffmann-La Roche, Nutley NJ Jul 01 - Oct 05

Leading pharmaceutical company dedicated to finding innovative

solutions for serious medical problems. As both a diagnostics

and a pharmaceuticals company, Roche contributes to progress

towards more personalized healthcare, opening up new ways to

prevent, diagnose and treat illness.

CLENS Coordinator: Apr 03- Oct 05

Responsible for assessment and documentation of non-serious and

labeled Adverse Event cases with information including labeling

and AE terms, formulating and sending letters / forms to health

care professionals / consumers, input into database system.

Processing said cases to the FDA. Managed a team three doing

the same functions. Managed schedules and disseminating daily

work load as well as assigning deadlines of the same.

Triage Coordinator/ Team Leader Dec 02 - Apr 03

Responsibilities included setting up of initial Adverse Event

cases for the Medical Team to process. i.e. researching and

determining the particular patient demographics, as well as

manage the transmission of the same through the shared drive.

Responsible for tracking the cases to completion to ensure

timely processing to the FDA.

. Successfully completed over 50 Adverse Event cases a day

which allowed our department to be compliant with the FDA

time lines throughout my duration in this position.

Medical Repository Systems Administrator Jul 01 - Dec 02

Solely responsible for developing and maintaining the Medical

Central Repository System.

. Successfully accomplished a major reconstruction of the

departmental Medical Repository System.

PROFESSIONAL Leadership Training Course

DEVELOPMENT Management Training Course

Entrepreneurship Development Course

OTHER Leader in Church / Provide Prayer and Support

Mentor young girls through Dance Ministry Mentorship

Program

Facilitate various elementary and middle school

programs/fundraisers

REFERENCES Furnished upon request

Contact this candidate