Administrative Assistant Customer Service
Resume:
Amber Watts
************@*****.***
WORK EXPERIENCE
Career Opportunity Development, Inc.
Egg Harbor, NJ
Employment Specialist/Administrative Assistant
Provide administrative support to immediate supervisor.
Facilitate job-seeking skills training, career awareness training, and
job coaching services.
Provide retention/follow-along services for all designed program
participants.
Maintain required documentation for the Division of Developmental
Disabilities.
Complete all work schedules, manage calendars and arrange
appointments.
Prepare meeting agendas, attend meetings, and record and transcribe
minutes.
. Maintain a high level of confidentiality.
Transferable skills: leadership, critical thinking, case management, and
confidentiality.
Revel, LLC Atlantic City, NJ
03/2012-08/2012
Dispatch Manager
. Greeted over 1,000 guests while maintaining a professional and
friendly demeanor.
. Accurately collected and reconciled all revenue.
. Collected claim checks/tickets from all guests prior to issuing keys.
. Resolved guest problems within the scope of authority, otherwise
referred to the supervisor on duty.
Transferrable skills: interpersonal skills, customer service, and conflict
resolution.
Sport Hyundai Dodge, Egg Harbor Township, NJ
06/2009-08/2010
Title Clerk/Administrative Assistant
. Served as the office liaison for six departments.
. Answered all customer inquiries and concerns, e-mail, fax or telephone
in a professional, customer- focused manner.
. Rectified and resolved problems specific to titles, odometer
discrepancies, power of attorney, etc.
. Performed other duties as assigned or requested to assure optimum
service levels.
Transferable skills: administrative, legal documents, and organizational.
New York Sports Club, Montclair, NJ
01/2008-05/2009
Front Desk Agent
. Checked in over 1,000 members and verified membership within company.
. Registered over 500 prospects and channeled them to the membership
department.
. Maintained office space.
. Organized and participated in recreational and educational activities,
such as games, drawing, handicrafts, and reading to children.
Transferrable skills: multitasking, compassionate, and communication.
Montclair State University, Montclair, NJ
09/2007-05/2008
Executive Assistant
. Assumed receptionist duties, greeted public and referred them to
appropriate staff members, answered phone, routed calls, and took
messages.
. Updated and maintained mailing lists.
. Produced mailing labels and reported as requested.
. Prepared and edited correspondence, reports, and presentations.
. Assisted with projects as assigned.
Transferrable Skills: presentation skills, research, and articulation.
EDUCATION
Montclair State University, Upper Montclair, NJ
Bachelor of Arts, 2008
SKILLS Strong Knowledge of Microsoft Office (Word, Excel, Powerpoint, and
Outlook), Internet Research, multi-line phones, fax, Types 65WPM, Windows
XP, Mac Proficient, Adobe Photoshop, In-depth Internet Research, Faxing,
Filing, Scanning, Copying, Note-taking, Dictaphone Transcription, Mail
Merge; Excellent interpersonal, organization and follow-through skills.
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