Customer Service Sales

pHILIP K. sCALES

**** ******** ***. *** *****, CA 92116 Phone: 310-***-**** *********@*****.***

OBJECTIVE

To obtain a stable position in an environment where my skills are effectively utilized and will include the

potential for growth.

QUALIFICATIONS

Excellent management skills with the ability to oversee direction with the proper follow through and

accountability. Ability to multi task & prioritize. Able to give and take direction and complete

work as indicated. Highly organized and able to maintain quality assurance and accuracy of

work, when under pressure. Strives to increase the level of clients’ satisfaction. Build

strong, long lasting relationships with all clientele. Work well independently, as well as in a

team or group environment. Food Preperation, Line Cook, Prep Cook, Kitchen.

PROFESSIONAL EXPERIENCE

sECURITAS sECURITY u.s.a – Commerce, ca 2004 2012

Security Officer

Key Duties:

Hourly and random patrols, monitoring CC cams

and communications between guards, management

and emergency services

Preparing daily reports for management and court

proceedings

Conducting random searches of employee personal

belongings for missing items or possible stolen

property

Access control to secure and restricted areas such

as bank vaults, refineries, ports of Long Beach, Los

Angeles and international warehouses

Loss Prevention

Philip Scales Resume Page 1

Lowe’s Home improvement – Corona, ca 2002 2004

Team Leader

Key Duties:

Retail sales of home improvement products and

merchandise

Merchandising and restocking of all shelves and

displays

Insuring customers special orders are checked in

and out properly also contacting customers when

the orders arrive

Loss prevention by a daily inventory check on the

store computer system

Communicating with zone, departments and store

manager

Relaying messages to team in a professional

demeanor

Philip Scales Resume Page 2

Carmax – inglewood, CA 2001 to 2002

Auto Salesman

Key Duties:

Customer service, auto sales. Selling extended Transferring inventory from state to state, inspecting

warranties and accessories vehicles

Special orders for customers Financing with banks and creditors

TIC TIME – CARSON, CA 1999 to 2003

Store Manager

Key Duties:

Watch repair, sales, payroll, scheduling, cash Insuring that employees follow CAL OSHA and

handling and accounting Federal rules and regulations

Ordering inventory from vendors and companies Inventory control and shrinkage

Calling customers to pick up orders and personal

items when completed or received

555 STEAKHOUSE – LONG BEACH, CA 1999 to 2000

Line Cook/Prep Cook

Key Duties:

Cooking Quality control

Food preparation Portion control

Cleaning Food storage

Order taking

Customer service

WESTIN HOTEL – LONG BEACH, CA 1998 to 2000

Line Cook/Prep Cook

Key Duties:

Cooking Quality control

Food preparation Portion control

Cleaning Food storage

Order taking

Customer service

PROFESSIONAL SKILLS

10 Key, Data Entry, Forklift, Order Picker, Electronic Pallet Jacks, Management Skills, Scheduling, Installing

Electrical Devices, Cashier, Customer Service, Watch Repair, High End Sales, Filing, Typing 25 30 wpm

Typing, Inventory Control, Stocking, Purchase Ordering, Lumping (loading & unloading), Communication

Skills, Yard Hostler

Education

Cerritos college – cerritos, Ca

Psychology, 2000 – 2002

LONG BEACH POLYTECHNICAL HIGH SCHOOL – LONG BEACH, CA

GED/Diploma, 1997 – 2000

Philip Scales Resume Page 3

REFERENCES UPON REQUEST

Philip Scales Resume Page 4

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