VP/Regional Manager-Chase Homeownership Centers
Resume:
Jake Bice
Garland, TX *****
Cell: 309-***-**** Work: 314-***-**** Email: ****.****@****.***
LinkedIn: www.linkedin.com.in/jakebice/
Summary
Results-oriented leader with exceptional operations and personnel management skills. Proven track record of exceeding production, compliance, pipeline aging, and customer satisfaction targets. Extensive knowledge of all mortgage loan products, loan origination, and default servicing operations. Talented communicator that thrives in managing through an always changing economic environment.
Professional Experience
JP Morgan Chase July 2011-Present
Chase Homeownership Centers April 2012-Present
Vice President/Regional Manager-South Central Region
* Manage a team of up to 10 Chase Homeownership Centers that provide face-to-face assistance to Chase customers that may be facing foreclosure or struggling to make their mortgage payments (Hierarchy of up to 75 total employees)
* Ensure operational efficiency & compliance by proactively adhering to all internal and external regulations including MHA, OCC, DOJ, and Federal Reserve.
* Receive outstanding customer satisfaction scores that exceed organizational targets-#1 CHOC Region YTD 2013 in Overall Chase Satisfaction
* Foster external partnerships with non-profit, local & state governments, and community based organizations to spread awareness and generate customer traffic for Chase Homeownership Centers in TX, LA, GA, MO, and MN
* Represent the Chase Homeownership Centers on the Dallas, TX Chase Market Leadership Team and perform executive level presentations quarterly
* Consistently lead the CHOC organization in lowest percentage of underwriting rejects, lowest total days in pre-decision pipeline status, and lowest percentage of pre-decision applications aged 30+ days
* Six Sigma Yellow Belt Certified and Way to Wow! Customer Experience Program Certified Trainer
Chase Homeownership Center, St. Louis, MO July 2011-April 2012
Assistant Vice President/Chase Homeownership Center Manager
* Partnered closely with local non-profit housing organizations, foreclosure prevention task forces, and Chase business partners to drive referral traffic into the center
* Diligently manage pipeline of Loss Mitigation workout options, executing on the Single Point of Contact strategy, delivering service to Chase mortgage borrowers experiencing financial hardship
* Analyze daily, weekly and monthly data from control, exception, production reports and Key Performance Indicator metrics and review against trending. Create individual and team action plans, with precise execution and validation
* Promoted to VP/Regional Manager after nine months in the role
Wells Fargo May 2008-April 2011
Wells Fargo Home Mortgage, St. Louis, MO Sept. 2010-April 2011
Loan Administration Manager II/Closing Manager
* Oversaw the operations and activities of the mortgage closing department
* Supervised the facilitation of 1000-1500 loan closings each month
* Partnered closely with underwriting and processing leadership to eliminate defects and improve overall efficiency & compliance
* Managed a team of up to 45 direct reports, including supervisors and SMEs
* Delivered daily coaching to team members to fine-tune their skills and increase production
Wells Fargo Financial, Memphis, TN Feb. 2010- Sept. 2010
Branch Manager
* Operated a profitable lending office by increasing revenue daily through client outreach
* Planned and managed monthly lending standards and expectations for the branch
* Provided daily guidance, coaching, and leadership to a team of loan officers
* Recruited, interviewed, hired, and trained new employees
* Coached effective phone and face-to-face sales strategies daily
Wells Fargo Financial, Peoria, IL May 2008-Feb.2010
Assistant Branch Manager
* Finished Top 10 in the region in total dollar sales and mortgage units in 2009
* Captained auto finance department in Illinois and Iowa branches
* Assisted branch manager with recruiting, interviewing, and coaching
* Promoted to branch manager in 20 months with the company
* Fine-tuned phone and face-to-face sales skills and strategies daily
Education
Monmouth College, Monmouth, IL-Bachelor of Arts May 2008
* Major-Business Administration with a Marketing Concentration
* Double Minor-Economics and Communications
* Baseball Team-2 Year Team Captain
Leadership & Volunteer Experience
St. Louis Foreclosure Prevention Task Force 2011-2012
Jefferson County (Missouri) Foreclosure Prevention Task Force 2011-2012
Chase Good Works Volunteer-DFW Market 2013-Present
Chase Market Leadership Team Member-Dallas 2013-Present
Chase Employee Giving Campaign-Cabinet Member (Dallas Market Leadership Team) 2013-Present
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