Sales Manager
Resume:
Kevric D. Lewis
New York, New York 10032
Cell: 281-***-****
Email: ******.*****@*****.***
Objective:
To obtain a full-time position in the field of information technology with an emphasis on technology
integration; special interests include desktop support, consulting, systems analysis, and GIS.
Education:
01/12-Present Keller Graduate School of Management
Major: Information Systems Management
Concentration: Project Management
GPA: 3.6
08/04-12/09 Southern University Baton Rouge, LA
Bachelor of Science
Major: Computer Science
GPA: 3.0
Certifications:
Six Sigma Yellow Belt
Employment Experience:
1/12-Present Field Service Rep II Advanced Technology Services:
Desk side Support for Kiewit Energy Houston, TX 01/12-06/12
Desk side Support for Panasonic USA Secaucus, NJ 07/12-Present
Managing PC loaner program
Supports Windows XP/Windows 7/ MAC OS
Supports Microsoft Office 2003/2007/2010
Onsite first response for any IT issues
Installing, moving, changing/upgrading, and disposing of computer hardware and software
Remote support for users in US and Canada
Troubleshooting and resolving all computer issues.
Setting up new laptops for new and existing employees
End to end ticket ownership
Handling print queue issues
Setup of new mobile devices for users with Blackberry, Tablets, Android, and iOS
IT support for any onsite trainings or business meetings
6/11-11/11 – IT System Administrator, AmeriSciences, LP:
System and Server Updates
Managed department expense reports and purchasing with allotted annual budget.
Managed Maintenance Agreements for software and hardware
Antivirus and Security Maintenance for the company
Firewall Updates and Configuration.
User Administration of 50 Employees.
Performed system backups and restores.
Windows System Update Server Administration
Configure SSL for company websites.
Company help desk and pc support
SQL server setup and support
Setup company domains and registration
Responsible for day to day operations of the IT department
Working knowledge in SQL Query and database technologies
3/08-6/11 – Retail Sales Consultant, AT&T:
Met and surpass sales objectives for wireless phones, wired services, and accessories.
Exceeded annual sales goal for 2010 by 135%.
Handled all administrative aspects of the sale including: completing customer contracts and
warranties, pulling products from inventory, accepting customer payments, and filing the
completed orders.
Annual Customer Feedback Goal reached was 100% for 2010.
Leads team in absence of management.
Maintain familiarity of competitive offers and provide critical market feedback to the Store Manager
regarding local competition and product/service needs.
Handle service inquiries from customers.
11/05-03/08 Lead Computer Technician, Circuit City:
Supervised a team of five which consisted of 3 in store technicians and 2 in home technicians.
Met and exceeded monthly installation quota by 110% consistently.
Provided the initial contact with customers, checked in, and performed basic tests on the unit.
Performed hardware and software installations and provided high-level customer care, training, and
technical support.
Assembled and installed a wide array of computer systems, workstations, and peripheral hardware.
Highest ranking team member in installations in Louisiana consistently for 6 months in 2007.
07/05-5/07 Student IT Assistant, Southern University:
Assisted IT professionals performing end user support, network support/security, antivirus protection,
server maintenance, and hardware acquisitions. Developed and circulated instructional pamphlets for
utilizing university secure networks to students; reduced network-related trouble tickets by 70%.
Lauded by supervisor for “advanced technical aptitude” for information technology.
Extracurricular Activities/Organizations:
College: Beta Kappa Chi National Honor Society, Southern University Student Judicial Board (2 years),
Student Government Association (4 years), Baton Rouge Collegiate Action Team, Southern University
Ambassadors Club.
References Available Upon Request
Contact this candidate