Project Manager Human Resources
Resume:
James East
*****.****@***.***
** *********** ******, *********, **, NY 10014
Summary
Over 12 years of solid experience in financial services on change, process
improvement and implementation projects across a range of departments.
Includes experience implementing systems, HR transformation, setting up PMO
and governance as well as project planning, governance and budgeting, all
gained on global programs. Strong knowledge and understanding of leading
international teams, managing 3rd party consultants, partnering with and
oversight of IT development resources, managing cross-functional teams, and
working with remote and outsourced service centers. Extensive experience of
creating updates on behalf of senior management as well as presenting to
senior management. In addition I have 2 years of client-facing consulting
experience outside financial services gained at the start of my career.
Experience
Credit Suisse, New York, Vice President
February 2011 - March 2012
Global Lead for HR Optimization Project (Process Improvement) HR COO
Department
. Led a multi-region, multi-discipline, global team of third party
consultants and CS staff tasked with reviewing and redesigning key HR
processes.
. Established clear governance and status reporting to top HR
management.
. Developed and agreed the project scope.
. Established up PMO and governance.
. Created and drove detailed project plan and budget.
. Identified and mitigated or escalated key project risks and issues.
. Engaged and communicated effectively with a wide range of
stakeholders.
. Delivered updated future state processes and identified areas for
offshore deployment.
. Reported to the global head of compensation and the global head of
talent management.
December 2009 - April 2011
Global Process Owner for Exit and Offboarding, Human Resources COO
Department
. Responsible for the end-to-end performance of the exit and offboarding
process globally.
. Managed and coordinated a team of regional subject matter experts
across the globe plus processing teams located in two remote service
delivery centres operated by a third party provider.
. Ensured robust fact-based process governance and process controls.
Managed the resolution of process, system, and training issues.
. Worked with IT partners to prioritize, spec, and implement bug fixes
and system improvements.
. Managed clear two-way communications with HR stakeholders.
September 2008 - December 2009
Global Cut-Over Manager HR Transformation Project, Human Resources COO
department,
. HR Transformation (HRT) was a large scale cross-departmental project
which included the design and implementation of new systems and
processes and the establishment of remote teams operated offshore by a
third party supplier.
. Managed critical global issue resolution for the period immediately
after go-live for the second, third and fourth phases of the project.
This was a high profile role during a period of intense pressure.
. Set up reporting and governance structures for key activites.
. Managed the global go-live cut over weekend for the third and fourth
phases.
. Reported status regularly direct to the global head of HR and the HR
COO and provided updates to senior IT management.
. Coordinated a global multi-disciplinary cut-over team, worked
successfully with IT and HR colleagues to resolve a wide range of
issues to ensure a smooth cut-over.
Credit Suisse, London, UK
May 2007 to July 2008
Global Program Delivery Manager, IT COO department
. One of four delivery managers driving and supporting the
implementation of a single IT project portfolio management tool to all
IT users across the bank.
. Acted as the link between the project team and internal clients.
. Worked with internal clients to develop implementation plans.
. Moved to New York in August 2008
April 2000 to April 2007
Corporate Real Estate & Services (CRES), COO department
CRES COO Project Manager, CRES COO Project team member
. Managed the rollout of internet based purchasing for a range of
commodities including management consulting services, event tickets,
and subscriptions.
. Drove the roll out of the bank wide expense claim system in London,
Tokyo, Singapore, Boston, and Chicago. Supported the roll out to other
key locations.
. Established the desktop support function for the online expense system
and online purchasing systems.
. Worked as a part of a cross-organizational Operational Excellence team
conducting an end-to-end review of the Travel and Entertainment
expense process aimed at creating a single "One Bank" process.
. Conducted analysis of all 'out of policy' travel and entertainment
spend globally.
. Tracked and coordinated implementation of physical instances (non-IT)
of the new Credit Suisse brand across APAC, EMEA and Americas..This
was a very high profile, critical project that involved coordinating
the activities of a virtual team of over 130 people based around the
globe.
. Developed training strategy and training content for new web-based
applications. Also established a helpdesk team to ensure that users of
newly introduced applications were effectively supported.
July 1999 - April 2000
Analyst, Corporate Real Estate & Services
. Provided general analytical support to senior director and senior
management within the Corporate Services Department of Credit Suisse
First Boston.
Celerant Consulting
May 1997 - June 1999
Senior Consultant, June 1998 to June 1999, Consultant, May 1997 to May 1998
. Carried out operational analyses of client businesses as a part of a
team. Gathered and analysed key data. Identified opportunities to
improve efficiency through changes to processes, systems and culture.
. Successfully implemented culture change and cost saving projects as a
part of a team. Worked with client teams to deliver sustainable
result.
. Designed and delivered training to support the change program.
. Created bespoke, highly detailed project schedule that helped to
ensure delivery of identified improvements.
Celerant Consulting
February 1997 - May 1997
Analysis Administrator,
. Part of a client facing team identifying opportunities within client
businesses, typically over 3 to 4 weeks. Accountable for all gathering
and analysis of data within client organisation as well as
presentation work that was carried out during client business
analyses.
. Gained exposure to varied clients & industries from offshore oil rigs
to industrial bakeries. The role required adaptability, initiative,
resilience, calm under pressure, and first class organisational
skills.
British Civil Service, The Scottish Office
September 1996 to January 1997
. Temporary administrative role
Qualifications
Education and Qualifications
Heriot Watt University Edinburgh, UK 1992 - 1996
MA (Hons) Economics, 2:1
Upton School, Cheshire, UK 1985 - 1992
. 3 A Levels (1992)
. 9 GCSE's including Maths and English (1990)
Misc
British Citizen and full Green Card holder.
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