Engineer Manager

JONATHAN RACHAL

**** * ********* **** *** **** • Irving, TX 75039 • 318-***-**** • **************@*****.***

Summary of Qualifications

Dedicated Computer Technician with comprehensive knowledge of PC’s and Mac. Technical Savvy. Expertise with Microsoft Windows

and Apple Macintosh Desktop and Server operating systems. Efficient with Cisco IOS command line for switches and routers. Capable

of performing complete computer hardware repairs. Adept at solving network, electronic and computer technology problems.

Knowledgeable with subnetting, L2/L3 Routing, RIP, RIPv2, OSPF, EIGRP, BGP, VTP, ARP, TCP/IP, UDP, Static Routing, Stub Routing,

Multi-Area OSPF, Non-Broadcast Multi-Access (NBMA), VLAN, VTP, STP, Ether-channel, BPDU, BPDU Guard, Portfast, Cisco ASA(5505 &

5510), CDP, Frame-relay, PPP, MPLS, VPLS, Remedy, Load Balancing (HSRP, VRRP, GLBP)

Professional Experience

Network Security Analyst (January 2013, July 2013)

City of Plano

1117 East 15th Street, Plano, TX 75074

● Configured Palo Alto Firewall rules, policies, VPN, threat logs, snmp and syslog’s

● Worked with Nexus 7000, 5000, 2000 series routers and switches to extend core switching for the purpose of migrating to a new

datacenter plus used HSRP to provide redundancy to core and distribution switches

● Experienced in Cisco ASA firewall’s, Cisco PIX firewalls and Microsoft ISA servers

● Configured Cisco Prime Infrastructure along with Cisco’s 5508 Wireless LAN Controllers for wireless client access

● Racked, mounted and setup Cisco ACS Servers for RADIUS and TACAS+ authentication to cisco switches and routers

● Installed, upgraded, monitored and configured Solarwinds Network Performance Monitor, Solarwinds Service Application Manager,

Solarwinds Network Traffic Analyzer, Solarwinds Network Topology Mapper, Solarwinds Network Configuration Manager and

Solarwinds Log and Event Manger

● Reserved and created DHCP scopes/fixed address and DNS records/updates in Infoblox and Microsoft Windows Server

● Configured polices for NetMotion VPN to allow remote access to network resources.

Network Technician II (June 2012, January 2013)

T-Mobile USA, Inc.

7668 Warren Parkway, Frisco, TX 75034

● RFC 2544 tested Alcatel 7705’s and turned up cell sites

● Used programs such as: Homer, Citrix, Granite, ALU SAM 5620, NetExpert, PuTTY manager, Insite, Microsoft Outlook, Excel,

including experience with Word, Sliped, IPControl, NNMI, TPIM, TWAMP and excessive experience with HP Network Automation

● Contacted vendors and equipment manufactures to create trouble tickets for repair of sites, equipment, VLAN's, cabling, verified

circuit delivery on wireless voice and data networks on Ethernet and DS3 backhauls and assisted field techs in restoring 2G & 3G

service to cell sites

● Experienced in Cisco IOS-XR (ASR9000), IOS and Alcatel routers, OSI, ARP, IPv4 & IPv6, DHCP-DNS, writing and executing

scripts in Cisco, JDSU devices

Network Engineer (December 2011, May 2012)

CenturyLink

22 Accent Drive, Monroe, La 71202

● Created port-channels and trunking interface on Cisco 6500's

● Telneted to Calix and Adtran DSLAM’s, Cisco's 2960 and 2950 switches, Cisco 3750, 3560, 2600 series routers, Alcatel-Lucent’s

7750 SR and BRAS’ and ran “show” commands to audit the network using Putty and SecureCRT

● Delivered a successful network migration with minimum downtime from Layer 3 routing to Layer 2 switching

● Designing migrations to prevent spanning tree loops in the network

● Created new VLAN’s and VPLS instances for network traffic to flow quicker and more efficiently

● Configured fastEthernet and gigabitEthernet interface ports for quick layer 2 transport

● Upgraded IOS version via TFTP on Cisco 3400's

● Allowed and blocked ports through Cisco ASA(5505 & 5510)

Help Desk Analyst (Aug 2011, Dec 2011)

Computer Science Corporation

631 S. Royal Lane, Coppell, TX 75019

● Assisted customers with the use of VPN tokens

● Remotely configured and troubleshot virtual machines (VMware) on Windows 2003 Servers

● Setup countless Lotus Notes inboxes as well as troubleshot the application

● Provided first response in network outages use the ticketing system, Remedy

● Supported Windows 7, Windows Vista, Lotus Notes, PeopleSoft and Citrix application

Computer Technician (May 2011, July 2011)

Maccentric

7111 University Drive, Shreveport, La 71105

● Conducted Apple Authorized Repairs

● Install new computers, hardware, software and peripherals

● Troubleshoot all areas of computer functioning; repair or upgrade as needed

● Travel to customers’ home and business to provide direct technical support to end users

● Expertise with Macintosh Tiger, Leopard, and Snow Leopard as well as iOS Devices

(Aug 2010, Mar 2011)

Technical Engineer

PPG Industries

7600 General Motors Boulevard, Shreveport, La 71129

● Create and maintain access database using Microsoft Access

● Managed chemical and lubricant inventories

● Conducted laboratories test for pH and suspended solids

● Populated critical information into Excel spreadsheets

Computer Service Technician (July 2008, Jun 2010)

Computer Service Center for the United States Air Force

Shaw AFB, South Carolina 29152

● Remotely configured user accounts using Windows 2003 and 2008 Server

● Crimped category 5e RJ-45 network cables for field use

● Managed computer projects

● Lead presentations with Microsoft PowerPoint

● Provided detailed end user support for Windows 2000, XP, Vista, and Seven

● Setup and regulated mailboxes with Microsoft Exchange Server

Technical Support Engineer (Dec 2007, Jun 2008)

At&T

3115 Dee St, Shreveport, LA 71105

● Troubleshot DSL customers High Speed Internet

● Created work orders for home repair using Remedy

● Troubleshoot all areas of computer functioning; repair or upgrade as needed

Information Technician (Jan 2006, Apr 2006)

Information Systems Department for U.S. Support Company

5900 Bert Kouns Industrial Loop, Shreveport, La 71129

● Add and delete users, as well as computers from Windows Server 2003 Active Directory domain

● Monitor, evaluate, and maintain the company’s systems

● Fix and repair Windows 2000 and Windows XP on the network

● Used Norton Ghost to image upgrade and reinstall operating systems

● Monitored Palto Alto firewall systems and configured access control list

Customer Service Representative (Jul 2005, Dec 2005)

Technical Support Engineer for U.S. Support Company

5900 Bert Kouns Industrial Loop, Shreveport, La 71129

● Apply rates to customer accounts

● Detailed explanation of the customer's bill

● Troubleshoot cable television and high-speed internet.

Education

Cisco Certified Network Associate (CCNA), In process, Will be taken soon (TBD)

Cisco Certified Entry Network Technician (CCENT), Verification Code: CSCO12108407 (April 2012)

Southern University at Shreveport, CCNA Boot Camp (May 2010)

CompTIA Network Plus Certification, Verification Code: KM0KQ67D1LRQ1ZP3 (May 2009)

Technical School (U.S. Air Force), Communications Project Management (July 2008 - Sep 2008)

Louisiana Tech University, Undergraduate - Computer Science (Aug 2003 - May 2005)

Student at the Caddo Career and Technology Center, Networking Course (Aug 2002 - May 2003)

Southwood High School, General Studies - Diploma (Aug 1998 - May 2003)

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