Manager Training

RAY D. GARDNER

**** ******* *****, *******, ** **266

330-***-**** Email: ab8xmj@r.postjobfree.com

OBJECTIVE

Seeking a Senior Management position by leveraging industry knowledge, experience and business

acumen to drive global organizational efficiency, safety and sustainability.

CAREER PROFILE

Astute experienced mid-level manager with cross functional & diverse leadership abilities with a proven

track record in the military, aviation, banking & healthcare industry in the management of personnel,

assets and resources. Seasoned, results orientated professional, experienced in commercial & military

aviation safety programs, financial & project management, six-sigma, quality assurance & regulatory

control, inspection, EHS, MSDS, OHSA, training development and delivery. Demonstrates valued

behaviors, drive in finding solutions for complex issues, providing exceptional results in delivering

quality, high-value products and customer services. Adroit leader and coach that is detailed focus,

passionate and can motivate teams in achieving high performance, values-aligned organization.

Complete projects within specifications, budgets and deadlines. Develops and execute policies,

processes and procedures by ensuring accuracy, regulatory compliance, maximizing turnaround time,

utilization of resources, reducing costs and meeting performance goals.

CORE LEADERSHIP COMPETENCIES

Inspirational

Strategic

Tactical

Persuasive

Decisive

Ethical

Likable

Ethical

Customer Centric

Leveraging Diversity

Influencing & Negotiating

PROFESSIONAL EXPERIENCE

TRAINING MANAGEMENT / RESOURCE & ASSET MANAGEMENT-HEALTH CARE

Directed and mentored team of 6 instructors supporting service training deliveries for global sector

North America. Attained training compliance of 93 % and reduced training gap to less than 10 % of

untrained field service engineers for North America (2011).

Increased cross-training coverage to 95% improving efficiency and delivery support of 15 different

products lines for general x-ray and surgery systems.

Successfully managed and engaged cross functional teams in 3 key projects; Incentives for Change

to Organization, Aligning Training Curriculum to the Product Life Cycle, Aligning New Product

Introduction & Training Deliveries to support Key Market demand & needs.

Attained 99.8% uptime for DXR medical equipment asset management for service training

center ensuring equipment availability and upgrades to support NA Key Market training needs.

Reduced costs and ensured profitability for Philips Marketing & Sales Teams for North America,

by leading team of engineers in the repair and return to service of seven demo displays- BV Family

R2 C-arms and two Veradius Flat detector surgery systems cost savings of $300,000 dollars (2011).

Influenced and negotiated with Regional Service Manager, San Antonio, TX in supporting local

training deliveries for customer’s newly developed U.S. Army Bio-med Center, Fort Sam Houston,

TX and Escondido, CA providing local training for 25 Field Service Engineers (FSEs) on surgery systems

manufactured by Philips Health Care.

STAFF DEVELOPMENT / TRAINING / CUSTOMER SERVICE -HEALTHCARE

Increased staff accountability, improved trust and employee satisfaction. Established 92% in Employee

Engagement Survey (EES) for direct reports (6) as Campus Delivery Manager DXR, Philips Health Care

(2012).

Increased cross-training coverage “Train the Trainer” to 95% improving efficiency and delivery

support of 15 different products lines for General X-Ray and Surgery systems.

Successfully provided cross functional & logistic support in transfer of Product Knowledge of General X-

Ray systems manufactured by Philips Health Care for customer care teams in North America.

Trained 1500 field service engineers in DXR product knowledge, equipment installation, calibration,

corrective preventative maintenance and troubleshooting on Practix Convenio, Mobile Flex, BV Family

R2 and Veradius FD surgery systems (2011). Mechanical, Electrical, Networking and DICOM experience.

Adroit Business acumen in healthcare, banking and aviation industry.

BOARD OF DIRECTOR MANAGEMENT

Delivered accurate, timely, effective solutions in the strategic planning of credit union operations,

through the use of SWOT analysis. Operations planning, Identified & implemented organizational

restructuring change-management incentives. (2010). Identified and improved processes for budget and

P&L management, leveraging strengths in capital assets to improve credit unions financial portfolio.

Expanded risk base lending criteria, collections and loan incentives by creating strategies for monitoring

and managing loans and associated risks. Appointed a loan officer and implemented policies, standard

operating procedures and capital investments policy. Identified & mitigated loan delinquencies by 10%,

within 6 months (2011). Increased loan applicant portfolio by 4% monthly by increasing exposure within

Macy’s stores throughout the northeast region. Reduced monthly charge off rate to zero 1st & 2nd

quarter of (2011) and increased profits by 5% Q2 (2011). Improved customer satisfaction; and retained

customers by building trusting relationships and partnerships with GEICO offering additional services in

healthcare and providing customer feedback services via web, providing competitive rates, forms, web-

banking services and general credit union information.

TRAINING MANAGEMENT / RESOURCE & ASSET MANAGEMENT-AVIATION

Provided consultative services and ongoing safety training support for new hires, Orientation for Philips

Health Care employees, Environmental Health and Safety (EHS) department, training requirements for

contractors and CO-OPS within Philips Health Care employees. Developed and trained employees on

MSDS, Dangerous Goods Shipping, Occupational safety, PPE, Labeling and OSHA & IATA requirements.

Experienced in Adult learning, development of training, instructional design and delivery of ILT, CBT and

E-learning applicable to ADDIE model. Able to create & deliver training presentations in different

formats applicable to the needs of end users. Astute delivery of training to include didactical skills

necessary in developing training for processes, products and procedures to include regulatory

compliance within a diverse audience. Impeccable presentation skills to a variety of audiences to

include, executive & senior management, technical engineering and create active engagement.

Ability to create an environment that is conducive to learning. Experienced in MS Office, Access, Excel,

OneNote, Power-point, MS LYNC, Communicator, Project, Adobe Professional, Mind-Map 2012,

Macromedia Captivate, Snagit-10 Editor, Dreamweaver, Flash Media, VISIO and other applicable

learning tools. Adverse and knowledgeable of Learning Management Systems (LMS) and content

management. Establish training matrix for measuring training results, gaps, compliance and creating

innovative strategies. Focused and passionate in delivering quality results in regulatory and compliance

training within a Quality Management System (QMS), Quality Systems Regulatory (QSR), and Medical

Device & Design systems and engineering process improvements.

EMPLOYMENT HISTORY

SENIOR MANAGER, TRAINING & DEVELOPMENT Q&R

Philips Health Care, Cleveland, OH 6/2011-PRESENT

MANAGER, CAMPUS DELIVERY

Philips Health Care, Cleveland, OH 6/2008- 6/2011

TRAINING INSTRUCTOR

Philips Health Care, Cleveland, OH 4/2006- 5/2006

MANAGER, TECHNICAL TRAINING

Flight Options, LLC, Cleveland, OH 11/2004- 2/2006

SENIOR TRAINER & DEVELOPER

US Airways/PSA Airlines, Dayton, OH 2/2002- 11/2004

MANAGER, AVIATION SAFETY

U.S. Navy, China Lake, CA 9/2001- 3/2002

MANAGER, AVIATION MAINTENANCE

U.S. Navy, China Lake, CA 6/1999- 9/2001

ADJUNCT

EMBRY RIDDLE AERONAUTICAUL UNIVERSITY 6/1999- 12/2001

EDUCATION

GLOBAL BUSINESS & LEADERSHIP DOCTORATE DBA

CAL UNIVERSITY, DAIMOND BAR, CA Target Completion 9/2013

MASTER OF AERONAUTICAL SCIENCE IN MANAGEMENT & SAFETY

Embry-Riddle Aeronautical University, Daytona Beach, FL GPA 3.67 of 4.0 6/2008

AEROSPACE/AVIATION MANAGEMENT SPECIALIZATION

Embry-Riddle Aeronautical University, Daytona Beach, FL 6/2008

AEROSPACE / AVIATION SAFETY SYSTEMS SPECIALIZATION

Embry-Riddle Aeronautical University, Daytona Beach, FL 6/2008

BACHELOR OF SCIENCE IN PROFESSIONAL AERONAUTICS

Embry-Riddle Aeronautical University, Daytona Beach, FL GPA- 2.74 of 4.0 5/1999

REFERENCES AVAILABLE UPON REQUEST

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