Sales Project Manager

Jessica Hiner

*** ****** ** **, ***** Canton, OH 44720

E-mail: ab8xjg@r.postjobfree.com

Cell: 330-***-****

Objective

To serve customers by using my education and experience in

strategic thinking, systems understanding, project management, and

sales for business development and change management.

Education

2010 Franklin University, Columbus, OH

Masters, Business Administration

1997 North Central College, Naperville, IL

Bachelors, Finance

Work Experience

Diebold, Inc.

2009 - Present

Position Director, Global Sales Strategy

Summary of Responsibilities:

Develop and deliver project plans and tools required for local

deployment of corporate initiatives aimed at the continued pursuit

of a best in class sales organization.

Track customer buying trends and calibrate Diebold’s sales

strategies to respond.

Ownership of the development, implementation, and evolution of

Global Sales Strategies through leadership of the Senior Sales

Correlation Council.

Selecting and leading global decision around technology and tools

for sales enablement.

Insuring that process, technology, tools and reporting provide the

best competitive sales advantage to the organization.

Continued pursuit and development of organizational

competencies for account and opportunity management for all

customer segments.

Collaborate with supply chain, HR, finance, training, IT, and

Marketing to ensure changes in Customer buying behavior are

reflected in functional group strategies.

2002-2009 Diebold Election Systems

2007/2009 Position: General Business Manager

Summary of Responsibilities:

Lead and coordinate election services and sales efforts in central

region of US. Including dealer relationships.

Ownership and management of P&L for Central division, focus on

maximizing recurring revenue opportunities.

Develop new business opportunities post HAVA.

Resource planning and management of service personnel required

to support regional election support requirements.

2006/2007

Position: Training Manager

Summary of Responsibilities:

Lead team that trains and develops curriculum for associates,

contractors and customers in Election Administration and technical

support. This includes state and county Election Administrators,

election staff, poll workers and technical support staff around the

country.

Develop and build curriculum development department to better

support and provide collateral materials for training; develop CBT

training, and manage corporate library of training materials.

Develop and build team of trainers capable of leading contract labor

driven projects or provide high level election administration training

in any state in the United States.

Develop, launch and lead corporate Leadership Development

Program.

2004/2006

Position: Senior Project Manager, Ohio

Summary of Responsibilities:

Primary contact to Ohio Secretary of State’s office for

implementation of electronic voting system under HAVA. State

contract valued at over 60 Million dollars.

Led team of associates and contract staff through implementation of

voting equipment in 48/88 Ohio counties. Tasks included the

delivery, acceptance, testing, and programming, conducting and

reporting of election results for Elections in Ohio. Project team

ranged in size from 6 associates to 500+ associates and contract

team members depending upon size and tasks undertaken.

Develop and implement ongoing service business plan to support

new customer base in state of Ohio.

At onset of project during the sales phase, company had no

customers in Ohio and when complete we had successfully

implemented over 75% market share in the state.

2002/2004

Position: Election Support Specialist

Summary of Responsibilities:

Election support staff on key projects around the country in

Alameda County, CA, Ramsey County, MN, various counties in MD

and others.

1999/2002

Diebold, Inc.

Position: Operations Supervisor, Retail Group

Summary of Responsibilities:

Lead team of 5 responsible for the processes from contract entry

through realization of recurring revenue from Diebold owned

installed base of retail ATM’s in major retail stores. (SAM’s Clubs,

Wal-mart, Rite Aid, etc.)

Position: Retail Account Coordinator

1997/1999

Summary of Responsibilities

Work with other functional groups at Diebold to define and

implement the processes needed to support a new retail ATM

business model. Position was within the Contract Administration

group and had nationwide responsibilities to support direct sales

reps (RAMs) as well as Distributors (VARs) of Diebold retail

ATMs.

Assist in the coordination of contract placement, installation

coordination, and management of equipment in company master

files, namely CCEF.

ServiceMaster Acceptance Company, Downers Grove, IL

1994/1997

Position: Supervisor, Acceptance Company

Summary of Responsibilities:

Oversee team responsible for entering, managing and

accounting for companies’ portfolio of retail installment sales

contracts for Terminix customers.

Responsible for all customer service support of same contracts.

Balance and close portfolio each month.

Manage relationships with banking partners and 3 party service

providers to ensure customer payments and processed efficiently

and accurately through network of PO Box remit addresses.

References Available upon request

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