Customer Service Sales

Renata Gomes

**** * ***** **** # ***

Fort Lauderdale, FL

ab8xis@r.postjobfree.com

954-***-****

Summary of Qualifications:

. More than six years of marketing research in print media

. Assistance and coordination of Media program and Newspaper and

Magazine (ESPM)

. Coordination of strategic and marketing, development of Sales support

and promotional campaigns

. Provided sales analysis and assistance to graphic production

. Management of Brands and Products - ESPM (School of Advertising and

Marketing)

. Complete knowledge of Corel Draw, Photoshop, Excel, Power Point,

Access and QuickBooks Pro

. Languages: English, Spanish and Portuguese.

Education:

. Paulista University (UNIP) -Advertising da & Marketing 1999-2002

. Ibirapuera University (UNIB) - International Business Administration

1997-1999

Professional Experience:

SoutherCross Aviation 2008-2012

. Answer inquiries and provide information to the general public,

customers, visitors, and other interested parties regarding activities

conducted at establishment and location of departments, offices, and

employees within the organization

. Coordinator/ Retail management

. Review reports submitted by outside sales

. Assist with the import and export process for the company

. Engage in accounting functions, general administrative and clerical

support

Management Assistant for Marlin Yacht Management 2002-2006

. Responsible for the creation of sales invoices, payroll, and

collection

. Implemented and managed customer service

. Managed with various staff for operational support activities of the

unit; serve as a liaison between departments and operating units in

the resolution of day-to-day administrative and operational

. Provide administrative/secretarial support for various

departments/divisions such as answering telephones, assisting visitors

and resolving a range of administrative problems and inquiries

. Schedule and coordinate meetings, interviews, appointments, events and

other similar activities for supervisors

Marketing Coordinator, Lance Newspaper, Sao Paulo, Brazil - 2001-2002

. Responsible for sales, marketing projects and customer service Support

. Managed customers like ACDELCO, MICHELIN, NIKE, REEBOK, NESTLE, COCA

COLA BRASIL

Marketing Coordinator, Folha de Sao Paulo - Sao Paulo, Brazil 1997-2001

. Responsible for assisting in the creation of sales campaigns and

research support

. Coordinated media and editorials for the newspaper

. Managed every promotional event held by the newspaper

. Coordinates activities related to various corporates events and

provides administrative support to event and planning team as needed

. Responsible for the management of the newspaper website including

banner and direct mail advertising

. Install Schedule weekly and reporting activity.

- Develop layouts (print and web).

- Organize events, create and mount stands, buying gifts, contacts

with graphics.

- Clippings, Intranet Communication, E - Marketing, Direct Marketing

and Endomarketing.

- Creation of visual identity, creation and defense of identity

manual.

- Vectorization of logos and images.

- Layout of books, screenplays and magazines.

- Duties pertaining to internal and external communication of the

company.

- Update Site / Twitter / Facebook of the enterprise.

- Send a Press Release to Press and digital graphics.

- Realization of events

. Language:

English

Portuguese

Spanish

Public Relations Assistant, Folha da S.Paulo - Sao Paulo, Brazil - 1996-

1997

. Responsible for scheduling and organizing director meetings

. Responsible for memorandums and the mailing list

. Presented weekly P&L report

Office Assistant, Folha da Manha, Sao Paulo, Brazil 1995-1996

. Assisted sales support department and outside sales

representatives

. Responsible for the organization and implementation of sales

department

. Answered multiple phone lines, faxing, filing, and writing

reports

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