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Customer Service Assistant

Location:
Greenacres City, FL
Posted:
October 30, 2012

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Resume:

ODALYS HERNANDEZ (U.S Citizen)

**** ******* ****., **********, ** 33413.

ab8xhh@r.postjobfree.com 561-***-****

Enthusiastic, hard-working, and organized Financial Professional with exceptional

problem solving skills, and experience as a financial assistant, administrative, and

customer service.

SUMMARY OF QUALIFICATIONS

• Bachelor In Science of Business. Major. Accounting

• More than twelve years of Translating English/Spanish document experience.

• Proficient in Microsoft Office, Word, Excel, Outlook Express and PowerPoint. Internet Proficient.

• Experienced with Windows operating system

• Skilled with QuickBooks software.

• Experience in Bookkeeping and Data Entry.

• Uncommon ability to work independently to solve problems while demonstrating good organizational

skills.

• Profound experience preparing tax returns for individuals .

PROFESSIONAL EXPERIENCE

ADMINISTRATIVE ASSISTANT

December 2009 – August 2011

GEMINI SERVICE GROUP INC

Miami, FL

• Processed day-to-day accounting transactions and invoices.

• Participated in month end financial closing.

• Analyzed and reconcile monthly inventories.

• Processed expense reports in a timely manner as assigned.

• Assisted with general accounting functions; maintained journals and handled A/P and

A/R.

• Scheduled and coordinate client meetings, interviews, appointments, which also includes

travel and lodging arrangements.

March 2005 – November 2009

FINANCIAL ASSISTANT/EXECUTIVE

Middletown, DE

MIDDLETOWN APPLIANCES AND LAKESIDE APPLIANCE

• Renegotiated payment terms with suppliers and vendors.

• Worked with account receivable and payable.

• Collected past due bill to customers.

• Helped facilitate company’s return to profitability through improved cash flow.

• Planned floor displays, extra services, and discounts for special events.

• Created newspaper ads and distributed promotional flyers for events.

• Completed clerical duties such as making deposits, recording payments and business expenses, and

sending bills.

• Calculated figures and amounts such as discounts, interest, commissions, and percentages in an

accurate and efficient manner.

• Supervised employees to accomplished their goals.

• Responsible for the accurate creation of translated and localized Spanish content for a variety

of language projects including marketing communications materials

BILINGUAL DENTAL

ASSISTANT

Dr Martin and Sidel PA.

Jan 2000- May 2005

Dov

er, DE.

Assist dentist during procedures (root canals, extractions).

Assist in training dental assistant trainees and volunteers.

Translate between patients and Doctors.

Take and develop x-rays, and prepare duplicate x-rays.

Explain postoperative and oral hygiene care to patients and families.

Sterilize and maintain instruments and equipment, using autoclave and chemical

disinfectants.

Answer phones and respond to patient questions.

Filed and pulled charts for appointments

Responsible for Lab operations (plaster, wax models, bleaching tray, taking patients

impressions).

May 1996 – January 2000

CAGE CASHIER

Dover, DE

DOVER DOWNS HOTEL & CASINO

• Balanced over $60,000 every night.

• Counted and verified all transactions in the cage at the beginning and end of shift.

• Maintained meticulous records and reports in accordance with department regulations.

• Prepared and completed related paperwork, including bank summary sheets, cash count sheets, coin

transfers, and cage cash transmittal forms.

• Responsibly handled casino records and other such confidential materials.

• Provided customer service to casino patrons.

• Consistently proved to be a team player, and assisted other cashiers as necessary.

ADDITIONAL EXPERIENCE

TAX PREPARER. February 1998 - Present

Self-employed

• Compute taxes owed or overpaid, using adding machines or personal computers, and

complete entries on forms, following tax form instructions and tax tables.

• Interview clients to obtain additional information on taxable income and deductible

expenses and allowances.

• Prepare and assist in preparing simple to complex tax returns for low income families.

• Translate and explain from English into Spanish tax information and instructions.

Volunteer December 2009 - February2011

Habitat for Humanity. Dover. DE.

• Answering a multiline Phone to provide English and Spanish service.

• Interpreted from English into Spanish and vice versa for low income families and the

organization.

EDUCATION AND TRAINING

BACHELOR OF SCIENCE IN BUSINESS July 2010

KAPLAN UNIVERSITY Fort Lauderdale, FL

GPA 3.7 / 4.0 ● Emphasis in accounting ● President’s and Dean’s List honor

ASSOCIATE DEGREE IN ECONOMICS July

1987

TECHNICAL ECONOMY SCHOOL Camaguey, Cuba



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