Human Resources Training
Resume:
Georgette N. Vlangos
Salt Lake City, UT 84117
ab8xeo@r.postjobfree.com
Executive of Training and Development
Dynamic and energetic Training Professional with ten years of versatile
experience. A true teacher who understands accountability and that the
lesson has not been taught until the student has learned. Effective in
launching restaurant training programs at all professional levels from the
ground level. Successfully progressing systems to parallel the times,
using interactive internet programs with videos, while always cautious of
costs and respectful of budgets.
Professional Strengths:
Leadership
Organization
Team Building
Creativity
Interpersonal Communication
Problem Solving
Interpersonal Development
Personal Development
Operations
Career Path and Experience
Costa Vida Management Company December 2007 -
September 2012
Fun and cool fast casual fresh Mexican grill, started in 2003 with over
1,000 total employees. www.costavida.net
Unique concept where all food is made from scratch in the restaurants, not
a production center.
Recognized by Inc. 500 for successful private company growth in 2011.
Executive of Training, Development and Communications
Brought on to create training program for restaurants and management.
Successfully implemented training systems, development programs and
education courses. Key role in decision making processes at Executive
level and down.
Training
. Create training manuals and courses for all in-store restaurant
positions including management, providing a user-friendly format.
. Converting written content to more efficient video format.
. Develop and constantly grow interactive online training program.
. Create new store opening program. Oversee all new store openings,
company-wide.
. Create and maintain monthly development projects and quarterly reading
club, enhancing knowledge and growth.
. Create innovative means of education, training materials and classes.
Communications
. Create and distribute multiple communication pieces company-wide
(weekly newsletter, monthly rollouts, and an instructional piece in
the event of an emergency).
. Fulfills role as Guest Service Ambassador, overseeing online Guest
survey system for all Costa Vida locations.
. Monitors video secret shopping program for corporate locations.
. Handles all verbal and written Guest issues with patience and empathy,
ensuring satisfaction while building loyalty.
Teams
. Oversee Training Department and Human Resources Department; creating
fun, productive working environments.
. Fulfill Operations Team role; collaboratively working with the Team to
ensure high quality operations, making adjustments where opportunities
arise.
. Fulfill Executive Team member role; assisting in decisions from build-
out design to marketing while maintaining a friendly, constructive
working environment with franchisees.
Georgette Vlangos, continued...
Buffalo Wild Wings Grill and Bar, JK&T Wings, Inc.
January 2002 - November 2007
Premier national brand with over 800 units.
www.buffalowildwings.com
JK&T Wings, Inc. serves as the largest franchisee of Buffalo Wild Wings.
2002 - 2007 was a key transition time for Buffalo Wild Wings; altering
service modules, menus, build out, along with increase in growth.
Franchise Training Manager
Served a key role during a period of strong growth and development, using
corporate developed tools and systems. Performed and maintained numerous
responsibilities under the VP of Human Resources and Training.
. Oversee and provide structure for new store openings at multiple
levels; end of build out, hiring, training, grand opening and opening.
. Redeveloped training manuals for front of the house and back of the
house, ensuring quality, time and budget management.
. Hire, develop, and oversee new store opening training team members;
eight to ten team members.
. Assist management in the hiring process for all employees.
. Advise management to ensure successful restaurant opening. Including:
reaching sales goals, meeting costs, maintaining employees, all while
creating loyal, returning guests.
. Certify in-store trainers in all departments for 22 store locations.
. Enrolling managers in all 22 store locations for Servsafe alcohol,
Servsafe food, Food Management Professional courses and exams in
accordance with MRA and NRA standards.
. Calculate managerial bonuses.
. Pre-screening interviews with managerial candidates for operating and
soon opening restaurants.
. Working with VP of Operations, VP of Marketing, VP of Human Resources
and Regional Managers in order to maintain the most successful
franchise of the fastest growing restaurant corporation in the nation.
Education
Michigan State University, 2003
Bachelor of Arts: Political Science Pre-Law
Additional Activities
National Association for Female Executives, member (Present)
Chi Omega Alumnae (Present)
Chi Omega Chapter Advisor, Scholarship and Academics - University of Utah
(Present)
Chi Omega Alumni Chapter, Executive Board, Project Coordination, Salt Lake
City, UT
Buffalo Wild Wings/St. Jude's Development Coordinator (2002 - Nov. 2007)
Chi Omega, Executive Board, President - Michigan State University (1999-
2000)
Professional Skills
Microsoft: Word, Excel, Publisher, PowerPoint, Outlook
Apple: Pages, Numbers, Keynote
Professional References
Dan Murray
Managing Partner at Intelligent Design + Communications
ab8xeo@r.postjobfree.com
Jason Stowe
Vice President of Franchise Development at Costa Vida Management
ab8xeo@r.postjobfree.com
David Prows
Executive Chef at Blue Lemon Bistro
ab8xeo@r.postjobfree.com
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