JOHN H. PROUD

**** ********* ** #*** • Louisville, Kentucky 40245

502-***-**** • ab8xeb@r.postjobfree.com

IT DIRECTOR

Excellence-driven trailblazer expertly shaping the IT direction and strategy of organizations and global

corporations through multi-site data center management, new technology integrations, strategic vision,

security, and risk management. Progress-minded director capably assessing and countering potential risks

using strong technical & analysis skills coupled with approachable yet decisive leadership. Expert-level

relationship-building skills with widely diverse, multi-level stakeholders . Bottom-line-oriented project

manager executing numerous new system integrations, migrations, upgrades, continuous improvement,

working around budget & time restraints to routinely meet all objectives. Skilled mentor and coach.

IT Management • Data Center Operations Management • Disaster Recovery • Project Management

Budget Forecasting • Multi-Million Dollar Budget Management • Design • Architecture • Audits • Security

Performance Improvement • Relationship Management • Staff Management • New Technology • Team

Building

PROFESSIONAL EXPERIENCE

NORTON HEALTHCARE, Louisville, Kentucky • August 2011-Present

Louisville area’s leading hospital and healthcare system and third largest private employer, providing care

at more than 165 regional locations and seven primary hospitals.

IT Director, IS Engineering (August 2011-Present)

Provide leadership, strategic vision and continuous improvement in order to provide high quality care

through world-class systems and IT services. Charged with ensuring Norton’s IT Engineering areas

function at an optimal level through excellence in project deliverables, technical design, architectural

analysis, and delivery of new technologies.

Select Highlights:

• Designed, validated, procured, and implemented IT infrastructure within a major strategic drive for a

new enterprise electronic medical records system.

• Designed newly formed IS Engineering organization consisting of 14 direct reports within Network,

Server, Storage, and Project Management.

• Heading significant cultural and organizational changes with emphasis on service excellence,

relationship building, change management, knowledge sharing and teamwork.

• Architected and implemented a highly redundant enterprise network core switch upgrade that

improved network resiliency, capabilities, and performance.

• Re-engineered the Citrix production platform to provide stability, increased performance, and a more

streamlined application delivery.

• Driving private cloud service deliverables utilizing system and storage virtualization, Citrix

technologies, WAN acceleration, various replication techniques, and network switching.

• Executed a highly resilient OC48 SONET ring implementation interconnecting our primary hospitals,

office buildings, and data centers.

• Launched and now leading a newly formed Change Advisory Board consisting of members from

multiple IT functions. Emphasize ITIL change management principles and practices to ensure

consistency and quality.

KENDLE INTERNATIONAL, Cincinnati, Ohio • 2007-July 2011

RESUME

Top global clinical research organization focused on early to late-stage development services in 100

countries.

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IT Manager, U.S. Data Centers (2008-July 2011)

Directed comprehensive operations for 3 U.S. data centers as the leader of a 9-person team of network

administrators and an IT Manager/Disaster Recovery Program Manager. Control all servers, security,

HVAC, fire suppression, power, UPS, storage, and generator functions in precise conformity to relevant

regulations and stakeholder requirements. Comply with all clinical regulatory mandates, delivering top

performance amid budget & staff cuts. Retain 24x7 system operability, including reporting, alerting, and

monitoring functions, through a tightly adhered to maintenance schedule.

Select Highlights:

• Escalated system uniformity, support, and broadened the professional growth options for internal staff

after synthesizing Network Administrators from 3 regions comprised of 2 countries into a single team.

• Forged solid relationships with and unified remotely located teams through open communication,

skillfully building a well-functioning & productive workforce able to seamlessly perform operations &

project work from various locations.

• Implemented ITIL processes in the U.S. Data Centers to incorporate effective Change Management,

Configuration Management, and Incident Management.

• Passed 65+ financial & clinical audits with no critical findings by demonstrating highly effective security

and quality controls, processes, and standards.

• Rated at a “Far Exceeds” during 2010 Performance Appraisal, the highest possible.

Select Project Achievements:

• Executed 10-25 projects, often concurrently, integrating new and updating existing

technologies/applications in complex IT environments as part of comprehensive systems

management, design, and architecture planning.

• Supervised all encompassing data center operations as the manager of a $3M annual budget.

• Delivered a 65% virtualization percentage for 3 data centers, including 76%, at the corporate

headquarters, resulting in a $4 million dollar cost avoidance.

• Ensured 100% uptimes during power outages after executing an online UPS integration initiative,

eliminating past susceptibilities to electrical failures.

• Elevated power margins by 30% and 15% respectively for 2 headquarters data centers using server

consolidation, virtualization, and relocation.

• Doubled the storage space of 2 data centers after installing 2 EVA 8400 Fiber Channel SAN

environments. Expanded port capacities by installing a fiber channel switch capacity.

IT Project Manager – Kendle Disaster Recovery (2007-2010)

Spearheaded the company’s expansion into application failover services before subsequently being

tapped to additionally lead Disaster Recovery and operations for 3 data centers. Overcame numerous

budget restrictions, including by clearly defining high-value ROI resulting in high system uptimes,

quantifiable efficiency improvements, and broader application placement capabilities. Worked to obtain

and retain vital technical manpower and equipment to achieve specified goals by winning support from

senior leaders through the monthly submission of communications and status reports. Results included the

incorporation of Disaster Recovery functions into overall annual objectives.

Select Highlights:

RESUME

• Established an infrastructure for application failover functions at data centers in the U.S. and the UK.

• Introduced 2 HP EVA storage units into U.S/UK Data Centers, a SQL 2005 Active-Passive server

cluster (U.S.), and HP Integrity, HP-UX, Oracle 10g Dev, Test, and Production server platforms (U.S.

and U.K.).

• Instituted a 6-server hosted VMWare ESX platform and core switch upgrade for one U.S. data center.

• Led justification and initiation of a 45/mps DS3 connection between 2 U.S. Data centers to expand

network bandwidth capacity.

• Set up a redundant Citrix Netscaler architecture between three data centers worldwide.

• Emerged as a well-respected, trusted leader reputable for delivering quantifiably successful results,

ultimately earning a promotion to HQ DC Manager.

• JOHN H. PROUD • Page 3 • ab8xeb@r.postjobfree.com

Lead Network Administrator (2007)

Managed 6 new & improved system application upgrades in fulfillment of operational and project

objectives as a motivator/coach for the Network Administration team. Thrived in an unfamiliar environment

by building key strategic alliances, assuming duties beyond standard workload, and serving as a flexible

resource willing to assist however possible to help meet corporate goals.

• Executed numerous projects, including the launch of a Citrix foundation platform, an international

monitoring system, and a new backup tape library technology.

GENERAL CABLE CORP., Highland Heights, Kentucky • 1999-2007

A leader in the development, design, manufacture, marketing and distribution of copper, aluminum and

fiber optic wire and cable products for the energy, industrial, specialty, and communications markets.

Network Administrator

Directed multi-site systems administration and project management for North America, including Tier 3

server & application troubleshooting, management of Exchange Messaging & Blackberry Enterprise

Servers, and Active Directory/DNS/DHCP. Oversaw backup management, ISA, and VMWare

Administration as well as Server builds, application installations, and server maintenance, improvements,

and performance optimizations.

• Consolidated 2 newly procured plants in the U.S. and Mexico into one General Cable domain,

orchestrating equipment upgrades and synthesizing old & new environments over a one-week period.

• Helmed numerous migrations at corporate sites nationwide, including from NT 4.0 to Windows Server

2003 and Exchange 5.5 to Exchange 2003.

• Honored with the “Key to Franklin” Award for executing a Server 2003 upgrade project on time and

within budget.

EDUCATION

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION W/ MARKETING CONCENTRATION,

MIAMI UNIVERSITY, OXFORD, OHIO

MBA WITH INTERNATIONAL BUSINESS CONCENTRATION, TIFFIN UNIVERSITY, TIFFIN OHIO –

ESTIMATED COMPLETION 2014

TECHNICAL SKILLS

Cisco routers and switches, Cisco wireless, EMC and HP storage families, IBM and HP servers, Riverbed

WAN Acceleration, Various replication technologies, Windows Server, Red Hat and CentOS Linux,

VMWare ESX, Citrix Xenapp, Citrix Netscaler, Active Directory, Group Policy, IIS, ISA, WSUS, SCCM,

SharePoint, DFS, DNS, DHCP, FTP, Various backup tools, BMC Change Management/Configuration

Management/Procurement Management, Systrack, Zabbix, PAMonitor, and various Client/Server

applications.

RESUME

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