Project Manager

LU IS SI E R RA

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PR O F E SS I O N A L SE R V I C ES, SO L U T I O N DE L I V E R Y I T ST R A T E G Y EX E C U T I V E

AND

Summary

E xtensive management experience in Professional Services and Solution Delivery environments, while

successfully streamlining business IT Strategy and achieving growth objectives. Excels at building relationships

w ith executive level decision makers and delivering on customer commitments. Performance driven, with an

aptitude to develop, manage and build highly motivated teams. Proven ability to manage complex priorities and

achieve measurable results.

R elative Achievement H ighlights

Negotiated with a 3rd party vendor to develop an innovative partnership solution. This

SOL U T I O N

agreement saved over 6 months of product delivery time, as well as generated an additional

D EL IVERY:

$1.1 mil l ion in Professional Services revenue while at Fiserv Solutions.

I n less than 3 months, aligned product platforms within a new l ine of business and developed

P RODUCT

a set of value propositions, a go to market strategy and product marketing materials for

M ANAGE M E N T :

P rogress Software.

I mplemented Demand Management and Capacity Planning virtualization processes,

P ROCESS

d ramatically improving efficiency in client delivery by more than 24% for Hosted Services at

I MP ROVE M E N T :

S1 Corporation.

PR O F E SS I O N A L EX P E R I E N C E

Sr. Consultant, Managed Services, Contract N ewton, MA 2012 – P resent

Consulting

P rovide di rectional leadership in Ma rketing and P rogram Methodology for

t he Financial Services business unit of this Managed Services company.

• Development of a go to market strategy plan for a remote managed backup solution, which included

building supporting marketing material for sales enablement, as well as customer facing presentations.

• Streamlining and development of a go forward set of processes, project management templates and

guidelines to transform a client's Project Management Office for implementation of a more robust,

repeatable methodology for successful project deployments.

D irector, Solution Delivery, Cartera Commerce L exington, MA 2011 – 2012

Di rectional leadership of multi-channel merchant networks and performance

a dvertising solutions that drove revenue and incremental sales for retaile rs,

b anks, card issuers and loyalty programs. P rovided personalized online and

i n-store shopping marketing programs across digital marketing channels

i ncluding web, mobile, online bank statements, email, social media and

b rowser apps. Clients included: J PMorgan Chase • Visa • Wells Fargo • Southwest

A irlines

• Creation and execution of processes and best practices to ensure efficient, well-run deployments of product

a nd program implementations to client base.

• Development of streamlined PMO methodology and Solution Delivery processes to handle coordinated Sales,

C lient Services, Product Roadmap development requests and Resource Management.

Sr. Marketing Consultant – Cloud Computing, Contract Consulting

N ewton, MA 2011 – 2011

Vice President – Banking Industry, Progress Software A tlanta, GA

2007 –

2010

Consultative expertise identifying and building

a m arket positioning strategy around Cloud

computing. Planning and development of a go-

to-market strategy for P rivate, Public and

H yb rid Cloud adoption. Built supporting

m arketing material, press releases and reference

m aterials around existing clients, utilizing

company solutions in the Cloud.

P rovided definition and qualification of Banking

I ndust ry solutions and marketing, including all

aspects of the solution go-to-market strategy.

Served as the focal point for subject matter

e xpertise, field enablement mate rials and

t raining, including coaching on improved

m ethodology and met rics to improve upon client

d elive ry. Associated marketing program

d efinition and support, as well as partner

ecosystem development. P & L Responsibilities.

C lients included: B ank of America • Sallie Mae •

H SBC Bank • Deutsche Bank • T D Ameritrade

• Led focus groups to define value propositions, competitive differentiators

a nd key messaging for new solutions.

• Drove go-to-market strategy for solutions, including revenue KPIs,

m ilestones and governance.

Responsible for all aspects of the client-related

Solution Delivery model - including continuous

P rocess I mp rovement and PS Operations.

L eadership role managing strategic initiatives

w ithin eBanking, rep resenting business unit in

m arket strategy development, and business

continuity planning. Clients included: Synovus •

J PMorgan Chase • SunTrust Bank • Associated Banc

Corp • Metropolitan Bank Group • Alberta Treasury

B ranches • Discover • Mutual of Omaha

• Led team of 35 resources, engaged in Project Management and Process

Development efforts, resulting in substantially increased deployment

efficiencies, profit margins, and client satisfaction.

• Leader in PMO process methodology improvements, now in use throughout

t he eBanking division.

Senior Manager – Professional Services – eBanking, Fiserv Solutions, Inc.

Director of Technical Services, S1 Corporation 1988

Management and direction of a team of 10 Project Managers and Program

M anagers, implementing process improvements, such as consolidating client

servers within the data center through virtualization, to advance efficiencies

i n software development and hardware deployment, for this multi-million

dollar Financial Services corporation.

Senior Manager, Business Systems, HSBC Bank

Provided senior leadership in PMO, Project Management, Resource Planning and

Demand Management. Guided and directed project teams and matrixed

resources through entire software life cycle of complex applications.

• Management of 28 Project Managers, Business Analysts and Quality

Assurance Coordinators to deliver improved process methodology during full

l ife cycle software development efforts, Capacity Planning and Demand

M anagement.

• Implemented new processes to generate metrics, level of effort reporting, and

customer cost /benefit analysis.

P roject Executive, Contract Consulting Engagements

P rovided P roject Executive management and

consultative expertise to streamline tasks and

achieve product goals. Defined requi rements,

f unctional/technical designs, process

development and strategic planning resulting in

d ramatically improved program-level efficiency.

C lients included: Boeing, Inc. • Dell Computer

Corporation • Intuit, Inc. • SunTrust Bank •

Teradyne, Inc. • L & L Distributors of M iami, Inc.

• Project Executive with responsibility to develop best practices, metrics and

p rocess improvement for a multi-site 12,000 desktop refresh deployment

a nd help desk outsourcing initiative, for this multi-national

aviation / defense firm.

• Developed functional analysis and work / data flow plans for client

supportability init iatives to optimize customer Call Center feedback to

Service Delivery and Product Engineering business units for a tax

p reparation software company.

Principal, Integrated Technology Services, IBM Global

Services

P rovided product life cycle management of web-

based application solutions, servers, networks

a nd consulting services to strategic alliance

p artners. M anaged development and support of

c lient projects. Di rected vanguard development

t eams in defining standa rds and executing

p rocesses. P&L responsibilities. Focused on

b uilding and managing client relationships.

C lients included: Avon Products, Inc. • Fleet Bank •

I nvestors Bank and Trust • Northeastern University •

C laimPlace.com • Storage Access, Inc. • MFS

I nvestments

• Exceeded expectations in leading a Professional Services team that

generated almost $3.3 mil l ion in revenues for consulting services, including

eBusiness application server solutions, middleware and server

deployments.

• Maintained staff level of excellence through mentoring, motivation and

career development, as well as ensuring high util ization levels for 12

Associate Principals, Consultants and Analysts.

Senior Manager – Network Solutions, Accenture

(Andersen Consulting)

Planning and deployment of client programs, projects and

d eployment teams to ensure project goals were

accomplished on time and on budget, while ensuring client

e xpectations were surpassed. M anaged accounts and led

P rofessional Services teams and client-mat rixed resources.

C lients included: U nited States of America, Department of

E ducation • Government of Ontario, Canada • Bank of America •

A nthem - Blue Cross /B lue Shield .

ED U C A T I O N TR A I N I N G

AND

BAC H E L O R SC I E N C E ( BS ) • UN I V E R S I T Y MI A M I – CO R A L GAB L ES, F L

OF OF

Major: Computer Science, M inor: Mathematics

BAC H E L O R SC I E N C E ( B S ) • U N I V E R S I T Y 1986

F LOR IDA – GAI NESV I LLE, F L

OF OF

Major: Cognitive Psychology, M inor: Mathematics

P R O J E C T M A NAG E M E N T P R O F ESS I O N A L ( P M P ) C E R T I F I CA T I O N • P M I 2006

I NST I T U TE

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