Manager Training

DAVID VICTORY

**** ******** *****

Waynesville, OH 45068

********@***********.***

Cell: 513-***-****

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Executive Summary

Hands-on dynamic technology Executive with intuitive ability to align

business needs with technology solutions. Diverse industry background;

applies practical technology solutions regardless of industry-specific

needs. Recognized for leadership, problem solving, and implementing

enterprise-wide information systems initiatives with success resulting in

improved customer satisfaction and efficiency. Proven ability to utilize

technology to solve complex business issues while managing costs, risks and

change.

Skills

. Customer Relations - develop and maintain mutually beneficial

partnerships between business groups.

. Planning - design long-range strategies based on technical and business

forecasts.

. Efficiency - realize, design and implement improvement processes.

. Innovation - analyze and create cutting-edge solutions to unique

challenges.

. Communications - effective communications between all levels of

organization.

. Management - excellent team building, leadership, and team mentoring.

Professional Experience

Director of Corporate Systems Strategic

Franchising, Cincinnati, OH

March 2011 to Present

Direct strategic IT planning, implementation and support for five separate

companies within the organization. Oversee budgeting, design and support

of all technology functions separately between the various companies.

. Working in a collaborative environment - integrating people, processes

and technology - managing multiple large-scale projects to be completed

on time and within or under budget.

. Managing relationships with vendors and consultants.

. Transforming IT into a strategic business partner with the various

business units, thus establishing rapport and credibility with other

department heads.

. Working directly with the Marketing department in the development and

implementation of new, more SEO friendly, websites for the various

companies.

Manager, Information Technology CK

Franchising, Inc., Dayton, OH

September 2007 to March 2011

Managed technical infrastructure operations for national franchise

organization with more than 600 locations across the US. Supervised

technical staff providing quality desktop support for the entire franchise

system. Negotiated contracts, directed long-range IT planning, and

provided overall support for franchisor.

. Implemented robust informational intranet connecting franchisees and

office staff to business necessary information improving day-to-day

business needs to be met, reducing the number of support calls to the

support office, and improving the quality of support provided to the

franchisees.

. Developed a comprehensive enterprise-wide technology strategy to support

the corporation business plan. This included network selection, systems,

desktop platforms, Internet development and software development

standards.

. Implemented international teleconferencing to improve communication

ability and reduce travel costs.

. Support interdepartmental skill growth by providing the necessary means

(i.e.: software, technology) to personnel in other departments to achieve

outcomes.

. IT Committee Lead. Developed and implemented technology standards across

the franchise system.

. IT Trainer for both "Discovery Days" and new franchise training

describing standard IT processes to franchisees and their staff.

IT Manager Yavneh Day School,

Cincinnati, OH

May 2006 to September 2007

Managed network and all desktop computers. Implemented in-service training

program for the teachers and administration for new technology and new

software applications.

. Designed and installed new computer lab which consisted of new computers

and educational software.

. Installed new hardware and software as needed in all classrooms.

. Implemented a new video security system.

Technical Consultant Independent

Consulting, Cincinnati, OH

July 2004 to September 2007

Recommended and assisted clients with maintenance and upgrade of network

infrastructure including ROI studies and analysis. Installed new servers,

backup systems, desktop computers, and provided overall training to end-

users.

. Implemented disaster recovery plans to ensure minimal productivity loss.

. Prepared RFPs for major technology infrastructure build-outs and

depreciated hardware.

. Established targets for equipment lifecycles to maximize productive use

of technology at all levels of the organizations.

Director of Technology Little Miami

School District, Morrow, OH

May 2003 to July 2004

Developed and managed district-wide technology budget. Supervised six

technical support staff assisting teachers and students at five school

buildings. Executed network maintenance and upgrades for a mixed

environment (including Windows Operating Systems, Novell, and Apple).

. Designed and implemented new computer labs in elementary and middle

schools.

. Developed and presented technical in-service training for teachers and

administration reducing helpdesk calls by over 25%.

. Upgraded software and hardware to meet teacher and student curriculum

requirements.

Information Services Manager MarketVision

Research, Cincinnati, OH

September 2000 to May 2003

Designed, implemented, and managed multi-location network. Managed a team

of professionals to support staff at multiple locations. Managed IT

projects to support new and existing applications within the organization.

. Lead strategic planning, budget, and implementation of multi-million

dollar external call-center which included 150 workstations.

. Managed the relocation of headquarters to a new facility including the

infrastructure design and installation.

. Negotiated the contracts for the purchase and installation of network

infrastructures for external locations.

Information Systems Manager Galerie Au Chocolat,

Cincinnati, OH

July 1997 to September 2000

Designed, developed and implemented technology standards, procedures,

policies and departmental architecture including technical training

documentation. Developed employee job descriptions and career advancement

guidelines. Managed 15 technical professionals supporting network and

desktop computers.

. Implemented international video conferencing with Asian partners saving

up to 50% in travel costs.

. Designed and implemented the primary disaster recovery plan.

Director of Information Systems ST

Publications, Cincinnati, OH

May 1994 to July 1997

Responsible for the overall support and maintenance of the network and

desktop computers. Managed a team of six technology professionals who

provided support to all employees.

. Developed and managed a training program for entire organization reducing

helpdesk calls by over 50%.

. Implemented the company's first email system.

Technical Skills

Software Development Network Infrastructure MS

Office Suites

Windows Desktop OS Application/Server Virtualization

Telecommunications

MS Active Directory Windows Server Microsoft

Exchange

Novell eDirectory Novell GroupWise Novell

NetWare

Education

University of Cincinnati, Cincinnati, OH B.A., Information

Systems, Minor: Management

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