Project Manager Customer Service

Résumé – Casey P. Rozniak, MBA 314-***-**** ab8xbs@r.postjobfree.com Page 1 of 4

CASEY P. ROZNIAK, MBA

**** *. ***** ***** 314-***-****

Hillsboro, MO 63050 ab8xbs@r.postjobfree.com

LEARNING AND DEVELOPMENT PROFESSIONAL

~Seeking to Add to Company Profits Utilizing both Individual Contributor and Management Expertise ~

~ Proven Success in Achieving Goals with minimal supervision through Sound Strategic Planning and Project Skills ~

Designed and managed division at previous firm recognized by Training Magazine for providing one of the Top 100

training programs two years running. Thrive in fast paced, competitive environment with frequent deadlines. Training and

Development division also received awards from Bersin and Associates and ASTD. Ability to handle multiple jobs and

build/maintain relationships with professionals across a wide range of positions within the organization. Created two

award winning divisions for Scottrade, Inc. – Training and Development and Mutual Funds. Chosen to serve as an

adjunct instructor at Webster University 2008.

Management and Planning skills demonstrated through creation of firm’s Learning and Development strategy

and supervision of 15 personnel in areas of new employee orientation and on boarding, new product training,

sales training, customer service training, home office training, branch training, manager training, e learning,

FINRA licensing, continuing education and multimedia production.

Research and Development abilities confirmed as member of Scottrade’s R&D Committee; revise and

develop firm wide policies and procedures; orchestrate inclusion of new products and services both internally

and externally.

Strategic Objective Planning utilized through interaction with firm’s officers and select management

members assessing progress of strategic objectives. Prioritize corporate goals and establish firm’s objectives for

coming year.

Product and Services Development experience shown through work assessing new product and service

offerings and their impact on customer retention and recruitment. Designed, built and managed Mutual Funds

division; initiated and managed more than 400 mutual funds dealer agreements for division with more than $8

billion in assets.

Served as Project Manager for international expansion into Canadian and UK marketplace.

EY COMPETENCIES

K

Mutual Funds Product Management Project Management Risk Analysis Customer Retention

Information Analysis Customer Loyalty Sell Off Analysis Stock Purchase Shareholder Relations

Cost and Benefit Studies Feasibility Studies Market Trend Studies Sales Promotions

Market Risks/Opportunities Training/Education Leadership/Motivation Market/Trade Areas

PROFESSIONAL EXPERIENCE

WELLS FARGO ADVISORS, LLC 2008 2011

SR. PROJECT MANAGER/ANALYTICS CONSULTANT ST. LOUIS, MO

Responsibilities include assisting divisions with diverse functions such as process and

problem analysis, work flow mapping, understanding tactical goals of customers, and

effectively assisting in directing both internal and external resources to achieve business

solutions within project guidelines.

Page 2 of 4

Résumé – Casey P. Rozniak, MBA 314-***-**** ab8xbs@r.postjobfree.com Page 3 of 4

SCOTTRADE INC. 1998 2008

DIRECTOR OF TRAINING AND DEVELOPMENT– ST. LOUIS, MO 2004 2008

Designed and managed Training and Development Department ensuring proper training delivered to more than

2,000 home office and branch personnel. Designed and implemented a blended learning solution to encompass

continuing education, FINRA licensing, technical training, new employee orientation, on boarding, sales training,

new product training, broker training, branch manager training, customer service training and

management/leadership development. Assess training, developmental and educational needs of firm through annual

needs analysis. Interact with all departments to create and implement action plan to meet goals. Conduct ROI and

ROE analysis; measure training impact on strategic objectives and business goals.

Directed Scottrade Corporate University; managed multimedia department and supervised intern training and

development.

Served on firm’s Strategic Planning Committee and R&D committee.

Carry out special projects assigned by CEO; spearheaded international expansion into Canada and UK.

Conducted firm’s annual needs assessments and strategic planning.

Manage FINRA licensing, firm element continuing education and regulatory continuing education.

Scotttrade Continued 1998 2004

Began with firm as a Service Center Stockbroker, promoted to Director of Mutual Funds 1999.

Designed and built Mutual Funds division; initiated and managed more than 400 mutual funds dealer

agreements for division with more than $8 billion in assets.

Negotiated 12b1 and network reimbursement remuneration payment accounts.

Initiated websites for Mutual Funds research, marketing and trading.

Assisted in creating firm’s Asia Pacific division.

Served as project manager for automated account funding process.

Additional Employment

Stock Broker

Edward Jones ~ St. Louis, MO 1992 – 1998

Opened an office in Mississippi for renowned firm with more than 9,000 offices.

Relocated to new Customer Retention Division.

Transferred to Mutual Funds Division to promote mutual funds products to sales force.

EDUCATION

Master of Business Administration in Management and Finance

Bachelor of Science in Management and Business Administration

Résumé – Casey P. Rozniak, MBA 314-***-**** ab8xbs@r.postjobfree.com Page 4 of 4

Associate of Arts in Business

University of Southern Mississippi – Hattiesburg, MS

Professional Development Courses

Strategic Planning Courses, Washington University in St. Louis

Management Training Sessions, Achievement Associates, LLC

Numerous Industry Training and Development Courses, full listing on request

SOFTWARE SKILLS

MS Word MS Excel MS PowerPoint MS Project LMS Software

AFFILIATIONS

FINRA 7, 63 and 24 Licenses

American Association of Training and Development

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