Customer Service Administrative Assistant

Bridgette O’Neal

***** ******* ****. 832-***-**** and 832-***-****

**************@*****.***

Medical Administrative Assistant

OBJECTIVE

A recently trained Medical Administrator Assistant with a proven record of business management, team

leadership, and first rate client service skills. Able to prioritize and expedite projects within tight deadlines.

Effective in coordinating tasks with associates at all levels. Experienced in analyzing and rapidly resolving

multidimensional issues to ensure complete customer satisfaction and ongoing relationships.

SKILLS

Medical Administrative Assistant with educational training and professional administrative skills that included, but

are not limited to the following:

Basic Billing & Coding Procedures Appointment Scheduling CPR Certification

Insurance Claims (Filing, Appeals, & Denials) Accounts Receivable Microsoft Word, Excel, Works

Insurance Verification Medical Records & Documentation Medical Terminology

Patient Payment Calculations HIPAA & OSHA Regulations Data Entry (55 WPM)

Lotus Information System Millennium Residential Report Medical Transcription

_ Prevalent/All scripts

Education

2012 – 2013

Medical Administrative Assistant (MAA)

Everest Institute: Greens point – Houston, TX

Gpa 4.0, Ambassador

Adult CPR Certified

Jarvis Christian College 1989 – 1984

1 year basics Accounting/Business Administration Hawkins, TX

Work Experience

Travelers Insurance 1997 2012

Center Support Associate/Customer Service

Processing payments and business applications

Distributed and processed all incoming and outgoing mail

Processed filming, indexing and the conversion of paper of microfilm

Maintained policy typing assembly using the CARCO system

Pulled reports for agents review

Communicated with team members efficiently

Maintained great customer service

Kept office organized and clean

References Available Upon Request

Contact this candidate