Manager Customer Service

Nanette E. Dion

**** ********** *****, *** *******, TX 78230

Phone: 832-***-**** Email: ******@***.***

April 2013 to Present

Consultant - Dion Consulting, LLC

Currently consulting with various non-profit organizations. Writing grants, developing policies and

procedures, hiring and management recommendations to improve donation and foundation revenue.

July 2010 to March 2013

Director of Development – St. Dominic Village

Houston, Texas

Reported to CEO and served as a member of the Senior Management Team. Handled Board of

Directors relationships and reporting. Relocated to Houston to accept position. Built Development

Office on solid foundation and have increased revenue over 200% in almost 3 years to over

$1million in 2012-2013. Established and instituted not only new policies and procedures, but various

communications vehicles: i.e. redesigned website, added newsletter, and an endowment. Built

department of the “Pyramid of Giving” perspective and implemented new donor software and solid

data collection and reporting practices.

July 2006 to July 2010

Director of Development - Salesian Sisters of St. John Bosco

San Antonio, Texas

Report to Provincial of Congregation. Moved to San Antonio to accept this position to assist the

order in fundraising efforts. Responsible for PR, all development publications, annual appeal, grants,

sourcing new donors, raising the profile of the Congregation's activities, Major donor development,

and planned giving. Also responsible for Event planning such as golf tournaments, fundraising

promotions, galas, and gatherings. Set up workflow and process system for functions of office and

fundraising activities. Increased donor gifts by over 200% in 3 years.

August 2000 to June 2006

Director of Development and Human Resources

Diocese of Laredo

Laredo, TX

Report to' Fiscal Officer &Bishop. Responsible for start-up of the Development and the Human

Resources Departments for the newly formed Diocese.

Director of Development

Accept & award grant applications, write all Grants, assist others in writing grants for schools,

churches and other institutions. Research, sourcing new donors. Developed magazine concept (La

Fe) and secured funding for first 2 years. Responsible for CSA Campaign annually. In third year of

employment hired a new Development Director to focus on fundraising activities and free me to

work exclusively in HR.

Director of Human Resources, Safe Environment Program

Report to' Fiscal Officer &Bishop. Responsible for start-up of the Development and the Human

Resources Departments for the newly formed Diocese. Human Resources: Start-up non-profit.

Wrote policy manual, (eng & sp) responsible for insuring diocesan adherence to applicable laws and

regulations governing employment, recruiting, interviewing and hiring of employees, developed

employment contracts and selecting and administering employee benefits . Functioned as consultant

to all department heads, set up department as a service to the departments with a customer service

approach. Set up MIS system for personnel (450) and recruiting efforts. Handle sensitive personnel

issues as well as legal issues for the diocese in conjunction with the diocesan attorney. HR Safe

Environment Program: Established formal policies and system of training and compliance for all

diocesan entities, employees including religious and clergy as well as volunteers for the Diocese in

order to meet the mandates of the USCCB programs for youth and children . Developed training

video for SEP for orientation of all employees. Work closely with Chancellor, who was the Victim

Coordinator for the diocese to provide remedial or new training and counseling as necessary.

Initiated various internal HR programs for personnel advancement and development.

May 1998 to December 2006

Sole Proprietor - Consulting Firm - HR, Development, and Business Services for Non-

Profits

Laredo, Texas

Started own consulting business, performing functional analysis of staffing patterns and operations

to insure cost effectiveness for non-profit corporations. Corporation names furnished on request,,

writing grants, also Functioned as Associate Director of Development for Texas A & M International

University -Consulted with Vice President of Institutional Advancement. Responsible for Annual

Appeal, Research, Event Planning, Planned giving appeal, website offers, alumni association and

Statistical Analysis of results. (client for 1 year until hire at Non-Profit above.)

June 1997 to May 1998

Sabbatical in France

Studied iconography and art. Moved to Laredo in May of 1998 to help a related floundering non-profit

become cost-effective.

October 1994 to June 1997

Vice President/National Staffing Manager - Citicorp Corporation

San Antonio, Texas

Reported to National Staffing Services in New York, NY. Responsible for all hiring at San Antonio

facility-725 employees in 1994, 2500 in 1997. Developed and implemented PR, advertising

campaigns as well as a new recruiting/hiring strategic plan with quantifiable and measurable goals.

All aggressive hiring objectives achieved. Customer service training for employees. Worked with all

department heads with strategic planning for departments, budgets, etc with regard to staffing and

accompanying costs relative to function and cost effectiveness.

October 1989 to April 1994

Owner/President - Talent Tree Staffing Services Franchise

San Antonio, Texas

Consulting with major and small businesses about staffing issues - work flow and functional

analysis. Grew business from $200k/annum to $2.2 million/annum in 2 years. Sold business.

September 1982 to May 1989

Norrell Staffing Services Corporation 1982- 1989

Dallas and Houston, Texas

National Franchise Sales Manager - (1988 - 1989) Sold franchises in Western US. 3 Franchises in 8

months, also aided in start-up.

Regional Manager, Houston, Texas (1987 - 1988) Promoted and transferred as Regional Manager of

Houston. Grew region to double size through consultative approach to staffing services.

National Accounts Manager, Dallas, Texas (1986 - 1987) Became the first National Accounts

Manager in nation.

National Accounts sales quadrupled in less than 7 months.

Area Manager, Houston, Texas (1984 - 1985) Promoted and transferred to manage 2 office area in

Southwest Houston.

Territory Manager, Irving, Texas (1982 - 1984) Grew territory sales from start-up to over $1.5

Million. Promoted

Bachelor's Degree in Psychology, University of Dallas

References furnished on request.

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