Technical Writing, Project/Product Management, BA, Process Develpment

Christopher Steven Hewett

QUALIFICATIONS SUMMARY:

• Degreed Professional with over 15+ years of working Experience

• Over 9 years of project management experience with 4 bluechip corporations

• Over 4 years experience in Agile/Scrum development cycle

• Expert in all Phases of the Software Development Life Cycle (SDLC)

• Extensive Experience in the use of MS Office, Visio, and Project

• Strong Experience in Agile’s Technical Documentation Best Practices

• Developed web help and online user manuals

• 15+ years of experience working with Technical and other Documentation

• Excellent interpersonal skills and ability to interact with Senior Engineering Resources to understand

Complex Topics

TECHNICAL SKILLS:

• Project Management Process and Tools

• SDLC / CMMI

• Agile Development Process, especially Scrum

• Technical Documentation

• Change Management Process and Tools

• Project Plans

• SDP

• SDD

• Requirements Analysis and Documentation

• Flowcharts

• Sequence Diagrams

• SharePoint

• Confluence (User Wiki)

• Central Desktop

• Blueprint

• Rally

PROFESSIONAL EXPERIENCE:

11/2012 – 05/2013

BEACON HILL CONSULTANT TO SWIFT EXCHANGE

Alpharetta, Georgia

Senior Technical Writing Consultant

• Managed help and information center project from conception through design, development,

implementation, and maintenance, including development of tasks and project plan and project monitoring

and control (tracking). Activities included:

o Assessing project requirements and impacts based on technical data and user requirements.

o Contributing to project development cycles by producing and implementing plans.

o Monitoring and adjusting plans to track system changes and delays.

o Maintaining and reporting on interaction with project developers, internal subject matter experts, and

other stakeholders to escalate necessary issues.

o Tracking changes during the course of the project and assess impact.

o Suggesting product changes to Development and Marketing to improve product functionality and

ease of use.

o Using a variety of research techniques to gather and test information.

o Performing and documenting gap analysis to ensure full compliance with PCI DSS requirements.

• Developed written documentation plan.

• Interacted with internal SMEs.

• Participated in the development of and adherence to the Publication Services Handbook, department

processes, draft standards and templates, and also offers suggestions for improvements to the processes to

create documentation and to the documentation itself.

• Elicited responses and feedback from reviewers and editors for documentation and make revisions

accordingly.

• Used desktop publishing and other software applications as well as online help development tools to

produce documentation.

• Wrote clear and accurate documentation using a concise writing style that addresses the intended audience.

• Edited for content, style, and format.

• Developed documentation in the appropriate medium.

• Revised drafts as needed based on testing the documentation against the product and based on comments

and suggestions from reviewers to produce final documentation.

• Applied current research findings to presentation of documentation by staying current with the technical

writing industry (page design and layout improvements).

• Completed assignments on time with the highest quality attainable.

1/2012 – 9/2012

PYRAMID CONSULTANT TO INTERCONTINENTAL HOTELS GROUP (IHG)

Atlanta, Georgia

Senior Technical Writer / Business Analyst Consultant

• Major cloud application/web portal to upgrade a central reservation system to a global reservation system,

which is device independent and integrates multiple systems to enhance business intelligence and reporting.

• Managed project for web based collaboration tool, which included applying metadata tags and developing

standards and processes for uploading, tagging, and searching for artifacts.

• Create technical and other documentation, such as action items, issues, change orders, results of technical or

business JAD sessions, process documents, manuals, training guides, and detailed requirements.

• Responsible for scribing meetings and JAD sessions, capturing elements and details to be included in

technical documentation.

• Work with Business Process Architects to create business process models.

• Develop scenarios and user stories based on product owner team meetings and business process models.

• Responsible for organizing, editing, and maintaining documentation, as well as supporting other Business

Analysts on the Solutions Architecture team.

• Organize materials and complete writing assignments according to set standards regarding order, clarity,

conciseness, style, and terminology.

• Use requirements management techniques and tools to support Solutions Architecture activities.

• Administer the requirements management application (Blueprint) and collaboration environment (Central

Desktop).

10/2011 – 12/2011

ACCENTURE CONSULTANT TO AT&T MOBILITY

Atlanta, Georgia

Senior Technical and Documentation Specialist Consultant

• Utilized a mastery of agile technical documentation best practices to produce the most simple and effective

technical and product documentation in an iterative fashion (JIT documentation).

• Captured, documented, and traced business, cross-functional, and system requirements.

• Used tools for various media/distribution including Visio, MSWord, WikiMedia, GIMP/imaging, screen and

audio recorders to produce communication and documents for formal documentation, wikis, blogs, and

social media.

• Produced effective developer, operations, and end-user product documentation by synthesizing diverse

resources to produce original content.

6/2010 – 10/2011

ADTECH GLOBAL SOLUTIONS

Alpharetta, Georgia

Senior Technical Writing, Project Management, and Process Consultant

• Designed and led implementation of automated workflow application, using SharePoint as a web portal and

InfoPath as the basis for user interface, for job request submission and performance tracking within the

marketing department. This system incorporated approvals process, email notifications and reminders,

dashboard views, and reporting capabilities.

• Performed software quality assurance testing.

• Managed production of technical documentation and marketing collateral from concept through production

and publication.

• Write and edit technical and marketing documentation, such as user manuals and installation and

configuration guides for the SteelVision software application suite and for various hardware products, product

slicks and brochures, white papers, SteelVision software application suite quick start guides, training material,

website content, procedures, case studies, etc.

• Update test plans. Create screenshot catalog to be used as a repository.

• Coordinated efforts between business unit/division, external graphic design team, and external website

development team in the creation of division website, product slicks/data sheets, presentations, audience

targeted slicks and brochures, and vertical industry slicks and brochures.

4/2009 – 5/2010

VARIOUS FREELANCE PROJECTS

Senior Technical Writer/Copywriter

• Multiple freelance projects, including web page and web portal development management, text copy and

specifications tables for product data sheets, case studies, business proposals, and audience directed

advertising.

12/2005 – 3/2009

PANASONIC AUTOMOTIVE SYSTEMS COMPANY OF AMERICA

Peachtree City, Georgia

Senior Technical Writing, Project Management, and Process Consultant

• Wrote, Managed, and Maintained project and process documentation.

• Led the design, development, and implementation of a web-based application that streamlined the process,

workflow, and tracking of test requests. System included approvals process, automated notifications, and

business intelligence and reporting.

• Helped design a content management system, using MS SharePoint as the web portal and for user interface,

which included metadata tags and parametric search capabilities. Reviewed technical specifications and

translated into business functional requirements.

• Implemented and ensured CMMI implementation and process adherence by informing project teams of

existing process and improvements, through a dedicated SharePoint site, as well as conducting process audits

and software quality assurance reviews.

• Representative to the Engineering Group Tools team (tools included IBM Change, DOORS, and SharePoint)

to build views, maintain databases, build metrics, and generally enhance applications’ interfaces. On-site

contact person for all contract employees from a specific supplier.

• Responsible for final review and edit of project and process documentation (SDP, SDD, Requirements

Analysis Documents, Flowcharts, Sequence Diagrams, Project Plans, etc) using SharePoint’s content review,

check-in/out, and versioning features, prior to executive approval.

• Analyzed data collected from various project activities and convert into meaningful project metrics for review

by upper management.

• Trained all new personnel on current processes and multiple software applications. Created and maintained

process management system which included and intranet site housed within SharePoint. Managed, scheduled,

and tracked test engineers (consisting of approximately 30 persons in 3 locations) for all software releases for

all products.

1/2005 – 12/2005

ABOL SOFTWARE, INC.

Woodstock, GA

Product and Business Development Manager

• Managed the development and implementation of web-based mailing and logistics software application,

processing hundreds of thousands of transactions daily, for new customers and upgrades for existing

customers. Monitored application usage to ensure productivity and proactive problem resolution.

• Managed development of web-based logistical tracking software application.

• Worked with customer to define requirements and implement business solutions to meet said requirements.

• Developed, produced, and maintained user manuals for various proprietary software applications.

• Performed extensive product testing and usage monitoring.

• Managed, wrote, and developed e-newsletter for internal and external distribution to existing and potential

clients. Performed in-depth product testing.

12/2003 – 12/2004

DANCKAERT WOODWORKING MACHINERY CO.

Atlanta, GA

Director of Advertising & Marketing

• Formulated marketing strategy for importer/distributor of industrial woodworking machines.

• Strategy included personally designing and placing print advertising in major trade publications, designing

and implementing new branding standards, redesigning and maintaining the company’s web site, and

marketing for major trade shows.

• Met with and maintained business relationships with representatives from publications, machine

manufacturers (suppliers), and existing and potential customers.

• Interim management of books for Accounts Payable.

5/2003 – 11/2003

PREMIER MANAGEMENT, LLC

Marietta, GA

Office and Financial Services Manager

• Managed books and accounts for property management corporation that owns and operates two apartment

complexes in Georgia, each with several hundred units.

• These accounts included operating accounts for the management company, Premier Management, but also all

of the accounts for each of the two apartment complexes, such as standard operating and payroll accounts, and

security deposit accounts held in escrow, for a total of over ten major accounts, with each account containing

an average of twenty sub-accounts.

• Managed time reporting software, ran and exported reports, and managed payroll account.

• Dealt directly with tenants to interpret maintenance needs and managed all maintenance technicians.

12/2000 – 12/2002

AFFILIATED COMPUTER SERVICES

Atlanta, GA

Technical/Proposal Writer; Software Product Analyst; Trainer

• Analyzed products for possible enhancements. Instrumental in the rollout and implementation of Capability

Maturity Model (CMM) by creating new processes, reengineering existing processes, and ensuring their

proper implementation and adherence.

• Wrote and managed the development and production of proposals to win new business. Managed, wrote, and

developed newsletter for existing and potential clients. Developed user manuals for proprietary software.

Trained new employees on the use of proprietary software applications.

• Developed web help and online user manuals using RoboHelp. Worked with SMEs to translate customer

functional requirements into business application solutions for Proposals. Participated in Requirements

Analysis and planning meetings with new clients.

• Performed extensive product testing during the development of user manuals for new proprietary software

applications or upgrades to existing applications.

5/2000 – 12/2000

THE WEATHER CHANNEL Atlanta, GA

Intern to the Executive Producer for

Weekends and Special Projects

• Carried out the duties of an Associate Producer.

• Wrote and edited Stories. Researched for stories and projects.

• Made contacts and conducted interviews.

• Logged, dubbed, and time-coded videos.

• Communicated with multiple departments.

4/2000 – 8/2000

KENNESAW STATE UNIVERSITY

Kennesaw, GA

Student and Teaching Assistant – English Department

• Assisted Professors with various classroom and office duties, including teaching and tutoring students,

answering inquiries, reports, recorded physical inventory of equipment.

3/98 – 3/2000

ENGRAVER'S UNLIMITED

Atlanta, GA

Laser Production Manager

• Promoted to Laser Production Manager after less than one year.

• Met deadlines and budgeted time for production.

• Trained new employees.

• Communicated with sales representatives and corporate customers.

8/96 - 9/97

MINNESOTA VALLEY ENGINEERING (MVE)

Canton, GA

Final Assembly

• Head of pre-quality control and final assembly for production line of cryogenic vessels.

• Maintained relations and worked with multiple departments. Planned and budgeted time for production.

3/95 - 8-96

CHEROKEE CITIZEN

Canton, GA

Sports Editor/Writer/Photographer

• Handled duties of Section Editor.

• Wrote stories, photographed events and developed photography.

• Played integral part in layout and production of newspaper.

EDUCATION:

Kennesaw State University, Kennesaw, GA

• Bachelor of Arts in English, December 2000

• Legal Studies/Political Science Minor

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