Matt Mancini

I.T. Support Professional

***** ******* ****. ***. #***

Lakewood, OH 44107

Phone: 216-***-****

Email: ab8x6q@r.postjobfree.com

Matt Mancini offers over a decade’s worth of experience in technology development and support. He offers full range

talents in WAN/LAN architecture from the server to the desktop. He has hands-on experience in network installation,

migration, troubleshooting, and maintenance. He also provides top-notch help desk and user support by combining both

his technical experience and his degree in Communication. Matt also offers support in web development/content

management systems, hardware support, and multifunction printer support.

Key Knowledge and Skill Areas:

Customer Needs Assessment ■ Software/Hardware Configuration ■ Server/Client Configuration

User Training and Support ■ Web Development ■ Cloud Computing

Technology Proficiencies:

Hardware: Desktops, Laptops, Smartphones, Thin Clients, POS Systems, Switches, Routers, Firewalls, Printers

Software Tools: UNIX/AIX, SCCM, HP Network Management Center, Novel ZENworks, Active Directory, Norton

Ghost

Development Languages: ASP.Net, VB.Net, SQL, JavaScript, HTML, CSS

Professional Experience

Horseshoe Cleveland - Rock Ohio Caesars, LLC. – Cleveland, OH

Market Engineer I, 2012 to Present

• Supported a wide range of computer systems for both the Front Of House and the Back Of House

• Preformed Sys Admin duties for specialized AIX-based Slot Data Systems software

• Provided property support for Caesars IBM AS/400 system

Sarcom, Inc. – Cleveland, OH

IT Support, 2007 to 2012

• Provided support for multiple clients such as: American Greetings, Veyance, Goodyear, McDonalds, Ohio BMV,

Huntington Banks, Sky Banks, and Eddie Bauer.

• Typical project duties included: network roll-outs and refreshes, server installation and refreshes, network

migrations, site surveys, workstation imaging and encryption, printer troubleshooting and maintenance, Tier 2

support, Help Desk, and Break/Fix.

• Employed expert communication skills related to the following areas: client needs, solution discovery,

organizational hierarchy, and user training.

Education

Kent State University – Kent, OH

B.A. – Rhetoric and Communications, 1999

• Magna Cum Laude

• Pierce Memorial Award for Excellence in Scholarship

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