Sales Customer Service

R o n a l d R . Wo z n y

**** **** ***** **** *****: 847-***-****

Waukegan, IL 60085 Email: ab8x5l@r.postjobfree.com

CAREER PROFILE

Creative, enthusiastic, and high energy sales management professional, with an outstanding record of

growing, managing, and building sales oriented teams. Proven ability to lead and motivate high performance

sales and technical teams. Dynamic leader who works well in the office or the field, with a proven ability to

lead and motivate employees. Results oriented professional who is committed to providing an atmosphere of

creative thinking, exceptional employee morale, and impeccable customer service.

AREAS OF EXPERTISE

Sales and Marketing Staff Management Generating Sales Revenue

Revenue Profit Turnaround Leadership & Mentoring Consultative Selling

Client Retention Recruitment & Retention Negotiations

Creative Problem Solving Strategic Sales Planning Motivational Training

KEY SKILLS ASSESSMENT

SALES MANAGEMENT

Successful track record as a Sales Manager with full P&L responsibility, forecasting, achieving sales

and profitability targets, and gross margins

Managed up to 100 individuals consisting of inside and outside sales teams, service technicians,

installation teams, dispatchers, and customer service representatives

Employed an entrepreneurial approach to build sales, while ensuring customer retention by providing

outstanding customer service and follow up

Organized and implemented sales training programs. Conducted weekly meetings and recommended

different approaches to increase closing ratios

Developed proposals, led presentations, and utilized a consultative and educational sales approach to

build sales

Over 20 years experience in recruitment including interviewing, hiring, and motivating a results-

producing team of individuals from diverse backgrounds and skill levels

Noted Achievements:

Managed a team who sold 134 service agreements over a one month period while creating sales leads

that led to 38 closed sales

Supervised and directed proactive collection efforts on all receivables; forecasted and projected

monthly cash flow analysis

Owned and operated a successful and profitable privately held service business for 15 years

Managed, supervised, and approved all expenses for a service fleet of 37 vehicles reducing annual

expenses by $20,000

BUSINESS DEVELOPMENT

Responsible for all new business development, promotion, marketing & program execution

Worked to outsource vendors, negotiate contracts, coordinated competitive bidding, and

created inventory controls to streamline operations and cut costs

RONALD R. WOZNY – page 2

Established performance indicators, productivity improvements, and operating goals for sales

staff

Developed proposals, led presentations, and administered annual budgets

Purchased an existing service business and increased sales revenue

Designed and implemented sales and marketing programs

Resolved all customer complaints and improved client development and retention

Noted Achievements:

Created and implemented an award winning bonus program for Perfect Attendance resulting in fewer

employee sick days and increased productivity

Consistent creator of top performing teams of individuals with diverse backgrounds and skills levels.

Able to assess team combined strengths to get the best out of each individual contributor

Researched, reviewed, and compared competitive quotes resulting in a 35% savings on

packaged insurance policies

Increased annual service agreement and sales revenue by 40% by recommending ways for

technicians to increase their average service ticket prices while performing monthly ride-alongs

PROFESSIONAL EXPERIENCE

Service Manager, Four Seasons, Chicago, IL 2011

Business Management Consultant, R&W Consulting, Waukegan, IL 2008 - 2011

Service Manager, Heatmasters, Inc., Chicago, IL 2006 - 2008

General Manager, Mid American Heating and Air Conditioning, Spring Grove, IL 2004 - 2006

General Manager, The Bogot Companies, Park Ridge, IL 2001 -

2004

President, Del Mar Heating and Air Conditioning Co., Waukegan, IL 1985 - 2001

EDUCATION AND PROFESSIONAL DEVELOPMENT

College of Lake County, Grayslake, IL

• Business Administration, Sales, and Marketing

CONTINUING EDUCATION SEMINARS ATTENDED:

AL LEVI’S OPERATING POWER SEMINAR ON WRITING COMPANY POLICIES & PROCEDURES

BDR’S MANAGING AND GROWING A PROFITABLE SERVICE DEPARTMENT SERVICE MANAGEMENT CLASS

BARRY BURNETT’S LABOR MANAGEMENT, SALES PROFIT STRATEGIES, OWNING THE SALES PROCESS

STEVE HOWARD’S SELLING PROFITABLE SERVICE AGREEMENTS

CONDUCTING EMPLOYEE PERFORMANCE EVALUATIONS

PERSONNEL LAW……WAGE AND HOUR COMPLIANCE

TOM HOPKINS, ANTHONY ROBBINS, DALE CARNEGIE, BRIAN TRACY, ZIG ZIGLAR, OMAR PERIU, ETC.

FRANKLIN’S TIME MANAGEMENT, CAREER TRACK’S - M ANAGING MULTIPLE PROJECTS, PRIORITIES & DEADLINES

HOW TO LEAD A TEAM, HOW TO BECOME A BETTER COMMUNICATOR.

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