Professional Interpreter

Hernan Mendoza

**** * ******** **.

Greenwood Village Co. 80111

Cell: 720-***-****

E-mail: ***********@*****.***

Objective

To provide professionalism, a positive attitude, and leadership skills

Education

1987 1991 Instituto Santa Maria Caracas, Venezuela

Insurance Administration

Work experience

02/2008 --- 10/2011 One World Translation Longmont CO

Field Interpreter

Travel to and interpret at our customers’ locations for medical, legal, business or school appointments locally Colorado

2009 --- 2010 Comcast Direct Sales (Door To Door)

Acquire new customers for our cable, High-Speed Internet and phone services selling them on our sought-after products, over 250 cable channels, including several premium movie channels; a blazing-fast Internet connection; and tons of special features and state-of-the-art products like Video On Demand and DVR.

2007 __ 2009 Specialized Loan Servicing LLC Highland Ranch

Billingual Customer Servise Rep.

Responsible for making outbound collection calls and receiving inbound calls from customers on accounts past due by 3 to 29 days (as primary responsibility). Must be able to identify payment problems and solutions. Must be able to ask appropriate fact finding questions and provide accurate company information. Required to follow basic call script and adhere to all company policies and procedures regarding payment arrangements, account documentation, proper disclosures, update of customer information. Must follow through on commitments made to customer – e.g. setup on ACH, submit request for documents/payoff.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Make outbound calls through auto-dialer and document accounts.

Receive inbound calls from customers & document accounts.

Attend department training/meetings.

Participate in coaching/performance discussions.

Regular, consistent, and predictable attendance is an essential function of this job.

SKILLS

Strong communication skills, ability to negotiate and/or strong sales ability, problem solving, analytical ability, ability to multi-task and maneuver various systems.

Intermediate PC experience.

Strong mathematic skills.

Ability to work flexible schedule, including nights and weekends.

2006 2007 Compass Bank Aurora, CO.

Financial Sales Representative

Sells retail banking products and services. Promotes cross-selling of retail products by soliciting existing and prospective customers. Assists Banking Center Manager in achieving annual retail banking sales goals while meeting individual sales objectives. Opens new accounts, processes consumer loans, and maintains daily records of products sold. Responds to customer inquiries and provides exceptional customer service

2005 2006 Wellsfargo Home Mortgage Denver, CO.

Home Mortgage Consultant

Develop relationships with, promoting products/services to and generating referral business from Realtors, Builders and other potential business partners.

Help customers to avoid potential foreclosure by providing counseling and solutions.

2001 2005 Superior Lending LLC Denver, CO.

Senior Loan Officer

Assess prospective customer’s needs through phone interviews

Pre-qualify customers by running credit reports and analyzing documents

Originate loans (First Mortgage, Second Mortgage, and Home Equity Line of Credit) by using industry standard software, and assuring that all necessary steps are completed before date of closing

Maintain personal contact with customer during the entire loan process

Act as the closing agent by walking customer through all loan documentation

Train and provide assistance to new loan officers

Provide own marketing to generate new leads

2003 – 2004 The Comcast Call Center

Handling incoming calls and/or in-person lobby traffic, working to resolve customer billing issues, and using your charm to explain our products and features.

2000 2001 Creative Mortgage Inc. Denver, CO.

Loan Originator

Developed target marketing strategies

Originated and close loans

Researched and resolved customer’s credit issues

1998 --- 2001 Zoom Delivery Service

Provides package delivery services within the Denver Metropolitan area and Front Range.

Languages

Spanish Speak, write, and read at the native level

Hernan Mendoza

Professional Interpreter

cell # 720-***-****

cell # 754-***-****

Contact this candidate