Manager Customer

Elysia Eberhart **************@*****.*** / 949-***-****:

cell

OBJECTIVE

Seeking a position that will be challenging, requiring dedication to hard work and

achieving results. All of which will contribute to the success of the firm and in

turn, assure my success.

EDUCATION

California State University Long Beach - Long Beach, CA

Graduated : 2002

B.A. Recreation Administration / Certificate: Therapeutic Recreation

EXPERIENCE

Spectrum Numismatics Inc. International - Irvine, CA

09/09 - 09/12 : Customer Account Manager / Inventory Control

*Coordinate with staff for operational support and as a liaison between

departments to help resolve day to day administrative and operational issues

*Coordinate and implement monthly meetings; prepare, transcribe, edit and

distribute agendas and minutes of meetings.

*Schedule and coordinate travel arrangements for staff

*Assist vendors in resolving a range of administrative and accounting issues and

inquiries

*Created 'Processes and Procedures' information - including inventory locations,

how to enter items into a specialized system and notes regarding general

procedures.

*Managed customer accounts - including weekly account and shipping updates.

*Prepared orders for shipment, processed incoming shipments and prepared reports

relating to inventory status of 5+ mil.

*Prepared and developed spreadsheets used for account analysis and market review.

Spectrum Numismatics Inc. International - Irvine, CA

2005-2009 : Assistant Controller

*Maintained accounts payable/receivable files and set-up new vendors in AP/AR

system

*Performed check runs on a weekly basis and reviewed and processed travel expense

reports for employees

*Travel semi-monthly to trade shows

*Produced aging reports and effectively interacted with vendors via telephone and

email concerning payment status and to resolve credit holds

*Responsible for researching processing problems and successfully resolving via

contact with internal departments and vendors with issues related to customer

service data entry

*Completed daily bank deposits, managed all vendor and customer accounts, daily

invoicing and routine spreadsheet analysis and reporting

*Coded, posted payments and applied credit/debit memos

*Reported directly to the CFO and assisted with the internal auditing control and

other related accounting duties as assigned

*Assisted in ordering, care, maintenance and utilization of department equipment,

supplies and inventories.

Communications Audit Service - Lake Forest, CA

2004-2005 : Customer Account Auditor

*Responsible for auditing telecommunications services for companies billing over

20k monthly

*Responsible for putting inventories into an Excel format for customer review

*Put proposals together utilizing Excel which documented a total savings achieved

*Track and document commissions monthly for over 100 customers

Intelisys Communications - Irvine, CA

2002-2004 : Project Coordinator

*Responsible for drawing up contracts and order forms for 100+agents

*Qualify opportunities under 5k, obtain pricing and put proposals together

utilizing Word and Excel

*Coordinate meetings and calendar for managers and sales staff

*Logging and tracking of all orders, quotes and revenue into custom database

*Provide support, act as a point of contact for partners and provide in-house

training on products and services

College Hospital of Costa Mesa - Costa Mesa, CA

Feb 2002 - Dec 2002 : Recreation Coordinator

*Daily documentation of admissions and discharges of patients

*Attended weekly and monthly meetings

*Completed treatment plans focusing on goals and interventions for patients

*Coordinated recreational activities for 5-20 patients

TRAINING, CERTIFICATION, SKILLS

Excellent verbal and written communication. Detail oriented, quick learner and

self motivated. Very knowledgeable of Microsoft Excel, Microsoft Word, Powerpoint,

Outlook and 10 Key. Effective problem solver and able to troubleshoot issues. Type

60+ wpm.

Contact this candidate