Customer Service Human Resources
Resume:
Marlene Rodriguez
ab8wwx@r.postjobfree.com
Highly Organized-Flexible-Multi-task-Attention to detail- Great Attitude
OBJECTIVE:
Seeking a challenging position, utilizing proven Clerical Assistant
support, as well as frequent customer interaction. Administrative support
position where I can develop all my skills, to be able to make a positive
contribution, and where professional development and growth is encouraged.
SKILLS:
* Demonstrated capacity to handle high volume of work/Organize and
prioritize projects
* Excellent customer service internal and external skills and managed
difficult or emotional customer situations well.
* Outstanding skills in customer service with years in different working
environments
* Experience on screened and routed inbound calls using multi-line phone
systems in a polite and professional manner by answering inquires from
customers
* Ability to adjust to changing environment and consistently meet
deadlines.
* Proven experience identifying and sorting documents, by request for
vendors and customers
* Merchandising, selling skills, safe merchandising techniques and use of
equipment.
* Ability to established strong relationships to gain support and
effectively achieve results.
* Experience in administrative duties, included mailing, faxing, filing,
printer, e-mail and phone coverage using multi-line system
* Meets and exceeds customer and team expectations
* Highly organized with strong ability to multi-task, detailed oriented
* Self started, independent, positive attitude
* Computer Literature - Microsoft Word, Excel, Outlook, People Soft,
Kronos, Taleo
PROFESSIONAL EXPERIENCE:
MACY'S INC. 01/2008 to 3/2010/2012 Boca Raton,
Pompano Beach, FL
Human Resources - Administrative Support Customer Service: Act as liaison
to the District Human Resources office for all HR issues and objectives,
and partner with the stores Executives to resolves daily issues.
Customer Service Functions:
. Managed the front desk operations by providing support to Managers,
clients, associates and candidates in all aspects of daily operations
. Face to face customer service in the area of human resources using
ability to answer questions/concerns and direct to appropriate store
leadership/ dept manager/ coordinator
. Managed busy multi-line system screened and directed calls and taking
messages
. Entered data accurately and efficiently into appropriate data system;
make accurate arithmetic calculations and maintain accurate records
and files.
. Logged, scheduled, tracked, confirmed, and distributed package pick-up
an delivery on-line or via telephone with shipping services such as
FedEx, UPS, USPS, etc
Administrative Functions:
. E-mail basic routine correspondence and composed responses.
Coordinated all incoming communications including phone, fax, mail,
network, and printer.
. Complete and distribute essential reports from network to Executive
team
. Organize weekly recognition rallies, maintain bulletin board program
. Handle all customer correspondence. Resolve customer issues
. Set up meeting rooms prior to corporate events with needed
coordination. Seminars, Managers meetings.
. Maintain all office supplies; process orders as needed by monitoring
budget.
. Enter and correct missing syntax errors into PTIA, PT85's adjustments
for payroll issues.
Human Resources Functions:
. Managed employment applications process, by screening new applications
and scheduling interviews.
. Facilitate and monitored new hire Orientation and training sessions
for Professional Selling, Executive and Sales Support
. Process all new hire paperwork, and maintain personal files and
Associates Information, input employee information into HR system
. Review and managed the internal On-Line applicant traffic database,
. Process all qualified applicants Merchant Security Employment prior to
employment offer being made
. Ensure 100% WOTC compliance as well I-9 paperwork prior to employment
offer being made
. Enter and correct PTIA for payroll issues.
. Process and track STD/LOA/FMLA process transfers/terms/promotions.
Monitor vacations, days off and benefit days for all associates.
MOTOROLA INC 05/1997 to 1/2007 FT
Lauderdale, FL
MOBILE DEVICE - HR 04/2006 to 1/2007
Plantation, FL
HR - Business Coordinator:
Liaison between hiring managers and recruiters on updates/requests.
Develop reports with internal HR system data, review documentation, job
coding, salary scale, skills, and job performance.
. Assist in recruitment efforts, organize schedule interviews,
coordinated all logistics for the new hire/access code and ID cards.
. Review employment applications for completeness and screen applicants.
Schedule interviews for qualified applicants.
. Monitor status of requisitions in pending status through approval
process. Gather data/metrics for the hiring managers and business team
using GRS - Brio Reports.
. Track start/transfer/expansion/and terms by using ClickXG system.
. Generated and maintained weekly, monthly reports by requisition and
distribute to HR Director, and Business HR Manager.
MOTOROLA INC. 12/1999 to 2/2005 FT
Lauderdale, FL
Sr. Administrative Assistant:
Provided administrative support in a very high level to Sr. Director of
Network Services and his Team with minimal supervision. This position
supports occasionally multiple Directors and Vice-President of the
Organization.
. Full responsibility for Director's calendar, coordination of high
volume of meetings, and conference calls using the Outlook system.
Staff Meetings, Conference Bridge and publication of Agenda to
attendees. Performed all clerical and administrative duties.
. Greeted visitors, screened all incoming calls and direct them to
appropriate team member.
. Arrangement for off-site Meeting if necessary. Assisted in arranging
workshops and Conferences.
. Diversified decision making and problem solving capabilities using
established standard operating procedures.
. Prioritized the workload to manage Director's time to provide prompt
solutions to customer's needs. Able to carry out recurring office
procedures in Director's absence.
. Set up a maintained filling system. Responsible for purchasing of
supplies for the department. Sorting distributing in-out mail.
. Handled E-mail basic/routine correspondence and composed responses.
Generated and maintained weekly, monthly reports.
. Coordination of travel reservations including International travel
arrangements. Web Money process large volume of expenses to be
submitted promptly and accurately and followed up on approval and
payment.
. ENET Access in supporting the Director for utilization of Tickler
report for identification of team's anniversaries, Status changes, and
Salary updates as needed.
EDUCATION:
. H.S.Business Administration 3 yrs (South America)
. Training completion in six sigma Foundation (Motorola University)
. PA Training courses (Motorola University)
. Business Management training courses (Motorola University)
. HR Business Management, GRS/Brio, ClickXG System Training Course
(Motorola University)
. Computer Literature, Microsoft System. Outlook.
. HR systems, Payroll, Taleo, People soft, Lotus Notes
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