Customer Service Management
Resume:
HEYRSH ABDUL
**** ****** ****, ************ ** **801
******@*****.***
LIAISON & RELATIONSHIP MANAGEMENT PROFESSIONAL
A highly experienced project and relationship management professional seeking challenging
Profile •
opportunities in the NGOs and American Think tanks, translation, interpretation (Kurdish
linguist) retail. With my education in political science and history along with my 9+ years of
experience in managing a diverse Kurdish community, building strong relationship with its
various allies and partners.
Analytical Able to analyze situations and provide concrete solutions.
Skills •
Communication Presenting solutions and ideas in clear and simple formats.
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Strong Leader Able to lead teams to work cordially & effectively and ensure optimal results.
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Self Motivated Able to work with high energy and proven to be productive & efficient.
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Team Player Able to work with diverse teams under pressure & improve team efficiency.
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Goal Oriented Able to achieve targets on time & efficiently with the highest quality.
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Professional Kurdish linguist provided a high level of translation and interpretation to
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government officials and Kurdish community.
Eastern Mennonite University, Harrisonburg, VA May 10
Education
Bachelor of Arts, History & Political Science
Employment Kurdistan Regional Government, Washington D.C. Jun 04 – Jun 10
Special Assistant to the Representative & Director for Community Outreach
1. Liaison to the US: Helped build a community bridge between the Iraqi Kurdistan and
the US government so as to ensure up to date information sharing between the two
communities; Helped the US government with the pre and post war dialogues with Iraq
and helped promote Iraqi culture, academics, political and economic ties; Helped the
Iraqi community in understanding the US laws better and educated/advised them on the
next course of action.
2. Account Management: Independently managed payroll, billing, monthly reporting to
Kurdistan for KRG office for 6 years.
3. Relationship Management: Managed relationships with 50,000+ Kurdish community
members in states; Worked closely with all branches of US government, media,
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academia, Kurdish diaspora, international businesses and research institutions to provide
critical analysis and up to date information about the situation in the Kurdistan Region
of Iraq; Assisted Kurdish community when needed, specifically the Consulate; liaised
with organizations that held a special interest in Kurdish affairs and at times attended
functions directly relating to current affairs in Iraq (in an official capacity).
Linguist: Conducted accurate and consecutive translation, transrcirotion, and
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interpretation from Kurdish to English; including various syntax and expressions to
include colloquial and slang phrases from English to Kurdish and vice versa for
government delegations.
Project Management: Organized state visits for Iraqi and Kurdish dignitaries;
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coordinated with State Dept./White House/Secret Service personnel; planned and
oversaw KRG sponsored events; Planned and programmed projects, wrote project
proposals and reports, managed relations of the organization, represented the
organization in key meetings with government departments, agencies, and NGOs/CSOs
Hewraman Consultation LLC, Kentucky
2008 – Present
International Trade, Historic Bonds, Oil and Security Solutions
General Manager
6. Business Development: Independently managed negotiations with trade partners
including specialties Trade (Crude & Refined Oil) providers, Broker & Trader of Sugar,
Dry Food suppliers among others.
7. General Management: Ensured good relationship with key allies and partners to ensure
smooth and successful management of the organization.
Patriotic Union Of Kurdistan, Washington DC 2004 – 2006
Special Assistant to the Representative & Director for Community Outreach
8. Liaison to the US: Developed an in depth understanding of US policies on Iraq and
Iraqi Kurdistan and assisted in negotiating certain requirements with the two
communities; Managed the company’s Public Relations policy, dealing on a daily basis
with “think tanks,” academic and research institutions in Washington.
9. Project Management: Independently organized state visits for Iraqi and Kurdish
dignitaries; coordinated with State Dept./White House/Secret Service personnel; planned
and oversaw KRG sponsored events; assisted Kurdish community when needed,
specifically the Consulate; liaised with organizations that held a special interest in
Kurdish affairs and at times attended functions directly relating to current affairs in Iraq
(official capacity)
10. Relationship Management: Drafted diplomatic notes/letters/fact sheets; analyzed and
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responded to relevant information from various sources, including media and general
public; facilitated the function of the representative office for internal and external KRG
affairs; assisted with US immigration and government departments, agencies, and
NGOs/CSOs
11. Administration: Arranged appointments for interviews, interpreted interviews from
Kurdish into English and via versa (covered variety of topics and people, including
senior officials), translated documents from Kurdish to English.
12. PC Technician, Downloaded new software into all computers, Helped set up home page
for employee laptops, Ensured that every computer had a connection to internet and
printer, Talked to technical operator when internet connection was down.Excellent
troubleshooting and problem solving skills, Experience in supporting Windows and/or
UNIX operating systems, Experience in resolving hardware and software compatibility
issues, Good oral and written communication skills
Lowe’s Home Improvement, Harrisonburg, VA 2002 – 2004
Customer Service Associate
13. Customer Service Management: Independently handled customer enquiries and
requests thereby ensuring customer satisfaction; Supervised various roles to improve
customer sales and service including answering the main phone line in a professional
and helpful manner; Provided exceptional and responsive service, greeting and
acknowledging all customers in a friendly, professional manner to ensure optimal
service.
14. Operations Management: Ensured overall operational integrity in the store with
oversight of vital functional areas such as the Cash Office, Return Desk, Receiving and
RTM.
15. Knowledge Management & Training: Developed a thorough understanding of Lowe’s
products and services; Mentored and trained employees, ensuring all are well trained
and capable of performing assigned duties.
Tarc 2001 – 2001
English ESL Instructor
16. Planning and delivering lessons; designing and producing teaching materials; assessing
student performance and progress; keeping records; coordinating with fellow teachers,
assistants and other professionals; attending meetings; providing advice in developing
lesson plans, and performing other tasks assigned. Assessed the student’s knowledge by
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taking both oral as well as written tests from time to time.
Marshalls Distribution Center, Bridgewater, VA 1999 – 2001
Customer Service Associate
17. Customer Service Management: Worked across various departments on customer
engagement and service to ensure optimal customer satisfaction; Developed a good
understanding of Marshall’s policies and products which helped provide a clear reply to
all customers.
18. Team Management: Mentored and trained employees, ensuring all are well trained and
capable of performing assigned duties; Managed a team of junior service professionals.
Presentations 19. Prospects of an independent George Washington University
democratic government in Iraq's
northern region
20. Halabja and the genocide campaigns of Anfal James Madison University
(2006)
21. Kurdish nationalism (EMU)
Have interviewed for Washington Times, Washington Post, Rojame Rojnama, Kurdistan New, Lvin
Interviews
magazine, Hawlati, Awena, Ledwan, Prushah, Harvard political review, Kurdish media among
Conducte
others.
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Tools MS Office Suite XP+ and MS Windows XP+; Adobe Photoshop Suite.
Have traveled to Turkey, Lebanon, Syria, Jordan, Iran, Germany, Canada and London among
International
others.
Travels
Swimming, Hiking, Reading, Jogging, Writing and Biking
Interests
Languages
Fluent in English, Kurdish and Arabic
Known
References Furnished Upon Request
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