irect care worker, customer service rep
Resume:
Cheri Battle
Richmond,Va *****
Professional background:
Experienced 3 year direct care certified in nursing witih strong clinical and people skills.
Also 4 years experience with skilled customer service.
High performing 3 year with retail experience.
Nusing skills:
Culturally competent care
Patient evaluation/intervention
Critical care nursing
Enthusiastic caregiver
Patient-focused care
Healthy meal preparation
Feeding assistance
Mobility assistance
Daily living activity assistance
Qualifications: 3 yr experience & personal care certified
Customer service skills:
Phone communication
Prioritizing/managing deadlines
Organizational skills
Chart preparation/filing
Customer service
Qualifications: Yearly experience in customer
Accomplishments:
Implementation
Assisted in implementation of new tracking system that resulted in improved patient care
Home aid
Assisted patients with bathing, dressing, daily hygiene care & grooming
Providing patients with transportation to & from doctors appointments
Living assistance
helped patients by serving meals, feeding as neccessary, ambulating, turning & positioning in bed
intensive care
Responsible for 18 patients, providing daily functions such as grooming, bathing, feeding & turning in bed
Reporting
Prepared regular charts on patients health related history, medication restrictions & allergies
Experience:
Sunrise Assistant Living
Care manager from April 2011/November2011
Maintain patient privacy & confidential patient information
Assisted patients with daily functions
Provided quality nursing care in acordance with resident care policies & procedures
Ensured safety & well being of patients
Assisted patients with bathing, dressing, hygiene & grooming
Provided all daily living tasks to enhance quality of life for elderly patients
Provided caring companionship to elderly & developmentally disabled patients
Assisted patients with games, crafts cooking, music, reading & other activities
Assisted residents with bathing, dressing, feeding, lifting & transferring
Often commended for maintaining the safety, respect & dignity of residents
Macy's
Glen allen(VCC) & Regency square mall
February 2005/May 2009
Answered questions reguarding the store & its merchandise
Computed sales prices, total purchases & processed payments
Greeted customers & ascertained customers needs
Maintained knowledge of current promotions, polices regarding payment, exchanges & security practices
Placed special orders and called other stores to find desired items
Recommended merchandise based on customer needs
Fair mortgage loan
Customer Service Rep
January 2005/December 2007
Provided customer service for an average of 60 calls per day, answering customer inquires, solving problems & providing new product information
Greeted customers entering the store to ascertain what each customer wanted or needed
Recommended, selected & helped locate & obtain out of stock product based on computer requests
Answered questions regarding store & products while maintaing knowledge of current sales and store promotions
Computed accurate sales prices for purchase transactions
Excelled in exceeding daily credit card application goals
Assisted customers in person & via telephone
Assisted customers with store & product complaints
Guaranteed positive customer experiences and resolved all customer complaints
Accurately balanced cash drawer after every shift
Handled cash stock & inventory balances
Education/training
George Wythe high school
C/O 2005
Breath of fresh air
Board of nursing class in 2011 for my 40 hour personal care certificate
Certificates
DIRECT CARE CERIFIED
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