Manager Customer Service

NELSON ALBARRAN

*** ***** *** *****• Saint Augustine, FL 32092

******.**********@*****.*** • 904-***-****

SUMMARY OF QUALIFICATIONS

Confident and responsible Operations manager who excels under pressure and thrives on

challenges. Team player, who utilizes excellent interpersonal skills to deal with all levels of

management, accustomed to a fast pace environment, with the ability to meet priorities and

deadlines and strengthening customer service. Experienced at managing a diverse team in

multi entity environments with a solid control background and understanding of reconciliation

processes. Six Sigma green belt who seeks to improve the quality of process outputs by

identifying and removing the causes of defect (errors) and minimizing variability in business

processes.

PROFESSIONAL EXPERIENCE

DEUTSCHE BANK – JACKSONVILLE, FL

2011-PRESENT

Asset Management Manager, Assistant Vice President

• Supervise daily the timely and efficient settlement of margin calls for both clearing and

bi-lateral OTC Derivatives trades.

• Minimize operational risk by managing a control environment and ensured appropriate

controls were established for all CCPs.

• Worked with internal teams to help design, build, and test OTC clearing reconciliations

for positions, transactions, upfront fees, and coupon payments.

• Managed a team responsible for daily reconciliation and control of CCP related

settlements and margin funding.

• Part of a focus team task to build out infrastructure for supporting OTC clearing for

client.

• Interacted with both external and internal groups/Banks to resolve trade discrepancies

and fails.

• Documented and retained accurate desk top procedure to facilitate proper cross-

training on all functions performed within the team.

• Ensure all trade instructions are released correctly and timely. Communicate with

external custodians and clients via phone and email throughout the day.

• Monitor and follow-up unsettled transactions and escalate as appropriate to

management.

•Minimize risk exposure to the bank and improve the processing flow and efficient of the

team as demonstrated in managing monthly valued, lower fails, BSS reporting and

overall KPI’s.

• Manage the daily incoming and outgoing of cash payments and processes in relation to

Clearing/ Bi-lateral OTC/Repo margin settlement.

• Calculate, report, and request daily the funding amount to the money market trading

desk base on Trade Settlement status.

• Investigate and resolve any nostro and depot breaks related to trade settlement

postings in systems.

• Understand local regulations and assist to prepare operations related regulatory

reporting.

Continued…

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• Achieved over $12,000,000 in hard savings to firm, reduce FTEs and saved over 1,000

hours per year using six sigma principles and methodologies designed to reduce cost

and capacity within Global Technology and Operation. (2010-2012)

• Monitor tri-party activity to ensure the dealers and lenders were in agreement with

trade information, and the processing of tri-party funds transfer.

• Manage external vendor to perform routine settlement process. And identify and

implement process re-engineering for maximum efficiency.

• Manage client expectations between capabilities and client requirements.

• Coordinate meetings between different areas such as legal, credit, middle office, front

office and sales.

• Produce and present MIS reporting to internal stakeholders.

• Fully

knowledgeable in several prominent industry systems such as Global One, Euclid, Pirum,

Equilend, ADP, DTC, Chase BDAS, Repo edge, GSCX, ACT, Bloomberg, ICI, DTE, RTTM,

GSCC netting.

MERRILL LYNCH – New York, NY

2000 – 2010

Middle Office Trade & Operation Support Manager, Vice President (2008 – 2010)

• Trade Support – ABS, CMO, CMBS, CDO, CLN, BONDS, NOTES, TBILL'S.

• Liaise with Bankers, Traders, Legal, Trustees, and settlement area to bring new deals

into the Market. Managing Cusip procurement, DTC filings, and submitting funding

requests on all deals along with maintaining information flow amongst all parties

involved.

• Supervise the daily trade input for trading books / products supported through Xlint,

Winfits, and Martini trading platforms in order to ensure proper flow into all settlement

system. Ensured that teams followed up on unallocated trades in back office trading

support systems with Sales and confirmed all Broker/Dealer trades to eliminate any

possible trade errors. Through this approach and maintaining information flows amongst

all areas I have been able to yield a 100% error free record during all of my tenure as

manager.

• DWAC – Supervise the exchange of REGS and 144A securities through DTC and

Euroclear.

• Settlement Supervision – Follow up on New Issue trade through settlement and work

daily with settlement

teams to resolve DK’s and Fails.

• Relationship Management – Update trading with all events relevant to their desks and

assist Bankers through the New Issuance process to make it a seamless transaction for

all parties involved. Requires high levels of understanding of the products being issued

and the manner in which they will be settled.

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• Provided support for Trade conversion during BOA & Merrill Lynch's Merger and

transformation projects. This project involved the transition of all asset types of

securities from Merrill's systems into BOA's system valued in the Billion's.

Stock Loan Manager, Vice President (2007 – 2008)

• Managed a group of 10 associates which primary focus was the settlement of stocks in

over 30 international markets.

• I led the team on two projects; the first was cleaning up over 180 aged fails which

resulted in no outstanding breaks/fails in the International Stock Loan department.

• The second was cleaning up a six month aged cash break worth over a Million Dollars. I

traveled to my Jacksonville campus and preformed a reconciliation of each day’s trade

active for the six months in question, it was determine that three firms had outstanding

payments to Merrill and agreed to pay.

• Developed in-depth knowledge on the trade settlement and inputting process in over 30

international markets.

• Played a lead role in transitioning critical settlement functions to Dublin such as fails

controls, shorts investigation, stock excess.

• Played a led role in creating a Middle - office team which performed several functions

for the Trading Desk such as uploading Recalls, Contract Compare,

• Monitoring Trade. Before this new teams the traders did the functions which took away

time from trading and making new revenue for the firm.

• Exceptions and Over-borrow Management which reduced Capital charges.

• Experienced in Marks Processing via Equilend and Pirum which ensured that the firm

was not expose to any outside firms.

• Lean / Six Sigma Green Belt Certified (2007)

Repo Operations Manager, Assistant Vice President (2000 – 2007)

• Responsible for a group of 15 associates that reported to me directly with the primary

focus on Repo

Operation and trade support.

• Managed a margin exposure team for all of Sec lending, Dealers, and Private client

business. Ensured that

adequate controls were in place for daily margin calls and collateral movements.

• Led an initiative to reduce the number of FTE’s required by 50% to execute the daily re-

pricings with external dealers and brokers on Repo Margin calls.

• Communicated and provided escalation for collateral disputes as well as having

interactions with Auditors

and local regulators (SOX Reporting).

• Supervised a reconciliation team responsible for balancing AP, stock record and GSCC

break for outright

cash and Repo business.

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• Managed a Triparty Operation desk responsible for over 50 billion worth of trades with

BONY and Chase as

custodian Bank. Process includes balancing of portfolios and collateral settlements.

• Expert in GSCC functions and procedures such as netting, comparison, margin, and

reconciliation. Well

versed on Collateral Management Margin System.

• Managed a team of Trading Assistants responsible for the Corporate Bond Lending desk

covering all firm shorts through open and term trades with contra-party banks/brokers

and insured all aspects of operations were effectively executed.

• Responsible for identifying and correcting all GSCC breaks with external contra-parties

and ensuring all security deliveries were made in a timely fashion and all positions were

properly reconciled.

LEHMAN BROTHERS, INC. – New York, NY 1987-

2000

Senior Trader’s Assistant, Repo Central Funding Unit

• Monitored and process trade entries into the front / back office systems.

• Worked closely with traders, sales, and brokers, to ensure trades were booked and

matched correctly.

• Contribute to the risk analysis of multi-million dollar trading issues by calculating

potential portfolio impact

across numerous product and asset classes.

• Responsible for facilitating $50 billion in collateral on equity, Repo, fixed income, and

currency trading.

• Perform operational tasks in the area of trade settlement, fails, trade reconciliation,

corporate action processing, position balancing, trade confirmation and general clerical

duties.

• Ensure daily and monthly P&L is reported accurately in appropriate systems.

• Monitored and reported short balances and assisted with counter party account set up.

• Run ad-hoc trading inquires on multiple products across difference asset types.

• Test system upgrade, enhancements, and static data maintenance.

• Worked closely with IT team to define trading system needs.

• Responsible for the support of netting and comparison of GSCC reconciliation.

• Produce end of day reporting of trading and broker commissions.

• Commercial Paper financing support and Whole Loan Tri-Party allocation process.

United States Army Reserve – Honorably Discharged 1983 - 1991

Education: City College of New York- New York, NY

1983 - 1985

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Earned credits towards major in Electrical Engineering with a minor in Sociology.

Skills: Proficient in Lotus 1-2-3, WordPerfect, MS Windows. Recipient of David Winfield

Foundation Scholarship.

Additional Information: All-American recipient in Fencing and former member of the Puerto

Rican Olympic Fencing

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