Customer Service Administrative Assistant

DERMONT A. HURLEY

* * ******* **** **, Germantown, Maryland. Telephone H - 240-***-****

* *****: ab8w6l@r.postjobfree.com

OBJECTIVE

Obtain a position as a team-player in a people-oriented organization

where I can utilize my education and professional experience in

planning, organizing, and following up with multi-faceted, complex

activities.

1 EXPERIENCE

SWIFT STAFFING, BALTIMORE, MD

Tech Support (September 2012 - Present)

Duties include the installation and deployment of laptops and PCs with

Windows 7 for End users

with complete resolution, in all aspects of the installation.

BRANDENBURG ELECTRIC, FREDERICK, MD

Electrician (August 2012 - September 2012)

Installing and/or replacing electrical devices and equipment,

troubleshooting electrical

issues to complete resolute. Installation of conduit of all

types, figure loads and wire sizes

Reading blueprints and thereof.

FIRST DATA, HAGERSTOWN, MD

Cust Svc Call Ctr Tech Spec (May 2011 - July 2012)

. Supporting merchants by application to troubleshoot IT

hardware and software products

for First Data clients. Diagnosis and resolve problems

using documented

procedures and checklists, handle problem recognitions and research.

Follow isolation

and resolution steps in order to resolve customer issues.

Self Employed, Hagerstown, MD

PC Technician (July 09- May 11)

Worked as a Technician for individuals and a few small businesses in

the area and also out of state.

Duties ranged from imaging PC and laptops and transferring of data to

setting up printers and troubleshooting issues.

SIEMENS IT SOLUTIONS.

TECHINICAL SUPPORT (June 2008 - July 2009)

BearingPoint Management and Technology Services, MCLEAN, VA

Provides IT support and systems integration for over 30,000 employees

worldwide.

Support ranges from application deployment and maintenance, to

technical system administration.

DAILY RESPONSIBILITIES:

Duties include but not limited to answering queue system calls,

responding to e-mail inquiries, and

Clarifying ticketing system. Daily workload included: Dell Laptop and

Server Support in Progress, Safe boot emergency support, Microsoft

office programs break/fix, and Dell/IBM/Lenovo laptop break/fix.

Provide new and innovative ideas for growth and improvement of the

operations and ability to deliver the highest levels of service

to our customers.

LOOKHEED MARTIN INC/MSD INC, FAIRFAX, VA

TECHINICAL SUPPORT (September 2005 - November 2007)

Provides IT support and systems integration.

Support ranges from application deployment and maintenance,

technical system administration, DAILY RESPONSIBILITIES:

Responsible for answering phones, responding to e-mail,

checking Community validation page for user applications,

manipulation of HEAT for ticket tracking, and other activities as

required.

Provide new and innovative ideas for growth and improvement of the

operations and ability to deliver the highest levels of service to

our customers.

MID-ATLANTIC MEDICAL SERVICES INC., FREDERICK MARYLAND

HELP DESK SUPPORT CLERK (June 2001 - September 2005)

Provide phone support to end users on the LIVE System and investigate

network issues. Establish user accounts, printing environment, and

directories for both network and LIVE access. This is a fast pace

environment where I am expected to meet the department's goals on a

daily basis.

Dermont Hurley

Page - 2-

PC SUPPORT DESK SPECIALIST

This position requires me to possess strong organizational, time

management, and communicational skills. Provide phone support to end

user on various computer platforms and applications. Dispatch tickets

through the HEAT Help Desk Management Software to phone and PC

technicians. Prepare weekly phone reports, and track purchased

software and compile monthly productivity reports.

MID-ATLANTIC MEDICAL SERVICES INC., FREDERICK MARYLAND

SENIOR COORDINATION OF BENEFITS REPRESENTATIVE (January 1998 - May

2001)

Receive over one hundred and forty incoming calls a day from members,

attorneys, and other insurance carriers. Review medical reports for

investigation of other insurance liability on our members. Telephonic

contact with attorneys for other insurance liability cases.

Responsible for the investigation of dual health coverage, health

insurance liability, Medicare and Medicaid, MVA liability and workers

compensation injuries. Data entry of all pertinent information

received into the data base system, in order to keep all members'

files up-to-date. This is a fast paced environment where I am

expected to meet the department's goals on a daily basis.

DUNBAR INC., GAITHERSBURG, MARYLAND

CASH RECEIPT CLERK (July 1999 - 2006) PART TIME EMPLOYEE

Responsible for the daily intake and computer posting of large sums of

cash from grocery store chains, clothing store chains and various

other professional institutions. This position required a FBI

background check because of the large sums of money that I am required

to manage on a daily basis.

MARRIOTT FEDERAL CREDIT UNION, BETHESDA, MARYLAND

ADMINISTRATIVE ASSISTANT CLERK (December 1996 - January 1998)

Duties included purchasing of office supplies, stock room inventory,

and processing of all incoming and out going mail. Assisted the

office manager with petty cash postings, and processing of debt

consolidation applications.

MOTOR VEHICHLE ADMINISTRATION, GAITHERSBURG, MARYLAND

CUSTOMER SERVICE REPRESENTATIVE (December 1995 - December 1996)

Required long hours and dedication. Duties in this position included,

renewal of licenses, identification cards, processing of driving

records and daily cash receipts posting.

EDUCATION

. GED obtained from the Maryland Department of Education - January

1995

. Alleyne Secondary School, Barbados West Indies - High School

Diploma

. Obtained a certificate in PC skills and introduction to DOS

. Certified Electrician

. Proficient in Microsoft Office 97,2000 and XP

. Certificate in Medical Terminology

. Information Tech Degree and A+ in progress. The following

curriculum is included in the certification:

Understanding and Supporting Windows NT Workstation and

Applications

Supporting all Windows environment.

Operating Systems Core and Hardware and Software installation

. Hagerstown Community College, Hagerstown, MD - A+ certification

July 09 - Present

1 Reference furnished upon request

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