Customer Service Human Resources
Resume:
Leonard Brown
Houston, Texas 77081
*************@***.***
Profile of Qualifications
> More than eight years of customer service, administrative support,
staff leadership & training, information technology, inventory
management, human resources, strategic planning and documentation
experience.
> Bachelor of Science degree in at University of Phoenix.
> Proficient in QuickBooks and Microsoft Office Suite software
applications.
> Well-organized multi-tasker with strong detail orientation.
> Self-driven, effective team player with strengths in communication and
developing interpersonal relationships.
> Possess excellent planning, organization, time management and decision-
making skills.
> Strategically coordinate and collaborate with various professionals to
maximize performance in facilitating goals and attaining operational
excellence.
Career Track
Green Bank 01/13-Present
Electronic Banking Support
. Process Online Banking and Cash Management applications
. Track ACH files and items being transmitted
. Process ATM/Debit Card dispute and compromised cards
. Process instant issued Debit Cards and mail to customers
. Maintain Account Analysis files
. Set up new Lockbox customers
. Process third party deposits and research errors
Amegy Bank 08/11-7/12
Online Banking Specialist I
. Provide online branch support and online banking password resets
. Provide backup to help desk support
. Resolve and troubleshoot all online banking issues
. Responsible for handling Customer Service inquires and problems via
telephone
. Maintains documentation and records of customer inquiries, complaints
and services implemented
Capital One Bank 04/07-08/11
Claims Processor
. Responsible for the review, investigation, and final disposition of
all reported debit card fraud
. Responsible for compliance with Regulation E as it relates to disputed
debit transactions.
. Verify all documents and follow banking rules and regulations.
Responsible for monitoring and troubleshooting accounts and preparing
documentation. Mail letters regarding credit card activity. Performs
administrative duties related to inventory and data entry
. Investigate and resolve customer account information which may include
account credits, money refunds, fraud activity, and ATM adjustments
. Responsible for research and responding to claims of disputed debit
card transactions.
. Researches and resolves extra items received from Items Processing and
various other Departments.
. Researches and resolves encoding error requests received from the
banking offices, Customer Service and customers.
Woodforest National Bank
07/06-04/07
Personal Banker
. Perform intermediate duties and support related to branch operational
activities and financial services
. Processes all new account transactions; assisting customers in their
selection of various accounts and financial services; cross-selling
the Bank's products and services;
. Opening, maintaining and closing of all account types; performing
branch clerical duties; promoting business for the Bank by maintaining
good customer relations and referring customers to appropriate staff
for new services
. Managed and supervised daily credit and collections operations with
responsibility for client billing and cash flow to ensure that there
are no outages or shortages
. Develop a relationship with consumers by selling consumer and small
business products to new and existing customers using needs based
selling.
. Performs servicing duties: greets customers/prospects in the lobby and
on the phone, researches customer inquiries, orders checks and/or
debit cards, returns phone calls, accepts and forwards wires, and
other customer originated servicing needs with the intent of enhancing
customer retention and exploring additional sales opportunities.
. Ensures all audit and security policies and procedures are followed in
accordance with Bank policy and Federal regulations.
Education
University of Phoenix - Houston, TX
Bachelor of Science and Business Management 2013
Contact this candidate