FRANK BRUNO

*** ******* ***** **** ****://www.linkedin.com/in/frankbruno

917-***-****

Manalapan, NJ 07726

ab8vku@r.postjobfree.com

INFORMATION TECHNOLOGY EXECUTIVE

CUSTOMER SERVICE, ACCOUNTING, CONSULTING

CORE COMPETENCIES

Information Technology leader with a solid track record of driving

increased levels in productivity, profits and customer satisfaction.

Demonstrated record of success in managing business needs. Leverages CPA

and strong financial management and relationship management skills with

hands-on technical experience. Liaisons with business segments so as to

ensure alignment of IT investments with business goals. Designs and

delivers high-quality solutions early at significantly less cost than

budgeted. Successfully deployed world-class, large scale IT operations

known for reliability and excellence in customer service. Superior project

management skills. Exceptional ability to resolve complex business

challenges by matching the solution to the business goals in order to

maximize business value. Highly effective management style that promotes a

shared vision, collaboration and positive working relationships. Proven

ability to recruit, motivate and develop a superior staff with diverse

skill sets.

PROFESSIONAL EXPERIENCE

IMMUNOMEDICS INC, Morris Plains, NJ 2008 -

present

Innovative 50M Biopharmaceutical Company, dedicated to improving patient's

health and quality of life.

SENIOR DIRECTOR, INFORMATION TECHNOLOGY

Provide strategic planning and visionary leadership to dramatically reduce

costs, increase productivity, enhance business processes, ensure regulatory

compliance and improve service quality.

. Business transformation: alleviated inefficiencies of four disparate

systems by implementing a dynamic ERP strategy. Implemented accounting,

HR, electronic procurement, time management, and grant project management

systems. All systems share data and communicate.

. Ensured regulatory compliance with SOX, GMP and HIPPA and with

corresponding audits.

. Planned and executed data center migration resulting in 35% cost savings

. Increased productivity and enhanced business processes with new VPN via

cloud technology increasing user performance over 250%

. Accomplished departmental goal of doing "more with less" via remote

support implementation.

. Negotiate contracts with vendors including project for more speed for the

network and internet access thus providing more bandwidth for less cost:

100 % fiber optic network with redundancy.

. Implemented cost effective collaboration technologies using the cloud,

cutting costs 50%.

. Introduced and deployed VOIP to dramatically reduce telecomm costs by

approximately 50%.

. Saved estimated $350K migration costs for Windows 7 and Exchange via

deployment method.

CHORUS (FORMERLY MDSERVE), Houston, TX/New York, NY 2006 -

2008

Provider of integrated software solutions and services that meet the

clinical and management information needs of health care organizations.

VICE PRESIDENT, CLIENT SERVICES TECHNOLOGY

Responsible for leadership of all IT and client services, including

management of staff and budget

FRANK BRUNO, CPA PAGE 2 OF 2

CHORUS (continued)

. Account management. Managed client expectations and expanded client

relationships at all levels resulting in increased business development.

. Increased IT staff time utilization by over 200% while reducing staff.

. Introduced VOIP to dramatically reduce telephone costs 60%

. Launched initiative to drive ITIL compliance.

AMERICAN EXPRESS, New York, NY 1999 - 2006

Global financial services company

DIRECTOR, END USER COMPUTING

Implemented

support/helpdesk infrastructure for new division. Post-implementation

management of Eastern region support infrastructure.

. Achieved 98% customer satisfaction rating and reduced customer response

time down from 1 week to hours via new support strategy.

. Recovered $3M by implementing chargeback for desktop support services.

. Developed, administered and maintained $30M budget. Never exceeded

budget.

. Reduced costs by $5 million per year by eliminating costly, unproductive

and inefficient vendors

. Introduced virtualization technology to desktop support.

. Introduced Service Level Agreements supported by Remedy Help Desk

Software.

. Analyzed Call Center Helpdesk metrics and increased staff performance

over 250%

. Negotiate contracts with vendors resulting in 35% cost savings.

. Recipient of #1 Employee Satisfaction awards every year for 5 years.

MCGLADREY INC/SHANHOLT, GLASSMAN, & CO., New York, NY 1992 - 1999

MIS Manager/Systems Consultant

Regional accounting firm. Acquired by American Express.

. Saved $5M by implementing a company-wide tax return system.

. Consult with clients of firm, recommend and implement solutions, and

support solutions.

. Generated a 150% profit by selling a client tracking database to clients.

LEE NATIONAL, New York, NY 1990 - 1992

Technology Consultant /IT Manager

Leading holding company for over 250 real estate properties.

Previously Senior Associate Technology Advisor at Peat Marwick Mitchell

(now KPMG)

EDUCATION AND AFFILIATIONS

BBA, Accounting - BARUCH COLLEGE, CITY UNIVERSITY OF NEW YORK, New York, NY

American Institute of Certified Public Accountants

New York State Society of Certified Public Accountants

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