J ames F. Reinisch

** ******** * * ***

Ballston Lake, New York 12019

Phone: 518-***-****

Cellular: 518-***-****

E -mail: j ab8vie@r.postjobfree.com

Summary of Qualifications

Proven manager of people and projects. Skilled in a vast number of telephony products and

p rocesses. Successfully developed dysfunctional teams into quality focused, profit-making

contributors.

P rofessional Experience

Wise Connect I nc.

02/2010- 8/13/12

N ational Account Manager

Responsible for the end to end delivery of the inside plant division of Wise Connect.

I ncluding but not limited to, EF& I bid projects, T&E, Sales, Project management,

Customer relations, Recruiting, Budgeting, Quality, Training, Engineering, Wireless

testing, installation and H i r ing,

C reated all documentation and relationships to develop EF& I department. Supplied all

quotes for projects to customers. Worked with vendors to provide Installation required

materials (IRM’s), Field Engineering and Engineering documentations. Coordinated

deliveries, and worked directly with customers to insure timelines.

Quality manager, Single point of contact for Wise Connect. Attended report card meetings,

worked directly with techs to insure quality was built into the installations. Completed site

walks at projects end.

M ajor customers include but not limited to, Avaya, Ciena, Ericsson, Emerson, Centurylink,

W indstream and Genband.

Aspen Group

T rainer

04/2010 – 06/2012

Assigned to Verizon Communications to t rain their COEI team to decommission the Nortel

D MS 100 product line. Responsibili ties included the t raining of the removal of software and

equipment. Worked with COEI team to make sure they were in compliance with all Verizon

s tandards and practices

Glow Networks

T ester /Field Engineer

04/2009 - 02/2010

Assigned to Ciena/Nortel optical division. Installed, tested and help tu rn up many of the

Nortel/Ciena product lines. (OME6500, 5200, 3500, 4200) Scope of work included Quality

i nspections and Field Engineering.

A jilon Communications

05/2006 - 04/2009

R egional Account Manager

Managed all installation and testing in the North East pertaining but not limited to, Core,

W ireless, (BTS, CDMA) Optical, Power and BCM projects. Work directly with the customer

f inalizing staffing requirements, finances, Methods of Procedures (MOP’s) and site

v isitation. Customer vendor equipment installed but not limi ted to Nortel Networks, Cisco,

Avaya, Siemen’s, Lucent, Ericsson, Alcatel and Tellabs.

Established a working relationship with technicians to increase Quality awareness and over

a ll Pride in their work habits. Designed schedules to maximize technician skill sets.

Recouped $100,000.00 + in tools and computers. Wrote business contracts to increase

p rofitability while maintaining customer satisfaction. Worked directly with customers on all

i nstallation, engineering, site, and tech issues.

G eneral Dynamics

01/2006 – 5/2006

Network Engineer

P rovided technical assistance to on site technicians as well as performed all critical

u pdates to the SL 100 switch. Effectively work with the US Army and US Air Force in high

p ressure situations. Address Telecommunication issues with the SL100 product line

United Dedicated Services, I nc .

03/2004 – 01/2006

SL 100 Switch Engineer.

Responsible to maintain and t roubleshoot the SL 100. Additional equipment to include but

not limi ted to Octel voicemail. Maintained SPMS at 99.5%

N ortel Networks

02/2000 - 08/2003

I nstallation Supervisor (OC)

Assigned projects or customer accounts th ru sales, including all scheduling, engineering,

i nstallation, and pre-in service work. Provided single point accountability for safety,

customer satisfaction, network integrity, quality, schedule adherence, cost management,

tool control and employee satisfaction. Leadership and support for Field Personnel and also

work with Account team, Project Management, Order Management, Manufacturing,

E ngineering and escalating within Nortel as well as the customer organization, for problem

resolution. Increased Quality standards met all budget requirements

C itizens Telecom

02/1999 – 02/2000

Network Operations Technician

Responsible to monitor all alarms of the DMS 10,100,250 and 500 switch types. Assisted in

t he t rouble shooting of all equipment, network integrity, and customer satisfaction as well

as provided Police in t roubleshooting 911 calls. Worked directly with Police forces around

t he Count ry on time sensitive 911 calls to locate people.

Nortel Networks

01/1995 – 02/1999

F ield Technician

Responsibili ties to include the installation and test all Nortel Networks DMS Family

equipment. Led Nortel team in 0/0 Audits

CERT I F ICAT IO NS

• Nortel Networks DMS Supernode System Maintenance • AFC UMC 1000A Operations

and Maintenance

• Nortel Networks BMC I I Central Office Maintenance • Nortel Networks SLAT Training,

OC-12, OC-48, OC-192

• Nortel Networks DMS Family System Grounding • Nortel Networks DMS – 100, SL100,

CS2100.

• Nortel Networks DMS Supernode Hardware Testing • Nortel Networks Optera Family,

L H, DX, 3500, 4100, 5200, 6500

CO MPANY SPONSORED T RA I N I NG

• Stromberg Carlson DCO Phone Switch • Nortel Networks Quality Awareness

• Nortel Networks Black Diamond (Data) • Nortel Networks Field Engineering

• Nortel Networks Distributed Call Measurement System

• M icro Soft Word, Excel, PowerPoint, Outlook, Netscape

● Optical Multiservice 6500 (Ciena)

Personal

Chairman of the Board of Di rector’s, Beachside Village, Falmouth, MA

As per the bylaws, the Chairman has the same r ights as a CEO of corporation.

Responsibili ties include but not limited to, Budgets, investments, oversee Management

Company, marketing, and growth.

Contact this candidate