Customer Service Representative

Mark D. Plumser

*** ********** ***** **** *******, NJ 08520 ? Phone: 609-***-****

E-mail: ab8vhf@r.postjobfree.com

Committed Customer Service Professional seeking a senior level position

where progressive experience in my field can give value to a customer-

centric group.

. Professional Skills

Education

. Kingsborough Community College, Brooklyn, NY Computer Science Curriculum

Skills

. Distribution, Payment Processing, Purchasing, Shipping/Deliveries,

Customer Service/Sales Strengths

. Strong Work Ethic, Team Player, Exceptional Customer Care, Problem

Solving/Conflict Resolution

. Employment History

Customer Service Representative (Building Supplies)

5/2004-5/2012

Wurth Baer Supply Company, Edison, NJ

. Data Entry of Purchase Orders

. Call Center (80 calls a day) processed orders

. Assisted in the distribution of processing EDI runs

. Conducted cycle counts ( 50 counts a day)

. Researched and adjusted variances

. Processed payments ( Cash and Credit Cards) and issued credits on

shortages for customers

Buyer (Building Supplies) 7/2007-

6/2010

Roland & Roland Inc., Edison, NJ

. Responsible for purchasing several different product lines from

manufacturers for stock and non-stock special items

. Handled showroom counter for walk-in customers; processed orders

. Process Customer Orders

Customer Service Representative (Building Supplies)

5/2004-6/2007

Fabricators Supply, Edison, NJ

. Daily data entry of orders (50 orders daily)

. Liquidated and donated short coded products, military orders

. Researched and processed customer claims

. Attained and reached customer service goals for case fill & order fill

Customer Service Coordinator (Orange Juice & Drink Boxes ) 11/1985-

12/2003

> Customer Service Assistant (1/1993-7/1998)

> Inventory Control Coordinator (11/1985-12/1992)

The Minute Maid Company, Hightstown, NJ

. Responsible for Continuous Replenishment of Product (CRP)

. Liquidated and donated short coded product

. Created sample and out of orbit shipments

. Directed store deliveries

. Assisted in the distribution of new customer order processing

. Researched and processed customer claims[pic]

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